Cabañas Villa San Miguel-Boquete — Hotel in Alto Boquete

We arrived around 9 p.m. because it was a long drive from Panama City. As soon as I walked into the lobby, a man was standing there with a frown on his face. I told him I was there to check in. He said my first name and told me that he was expecting me all day and had no phone number to contact me. I honestly felt like a teenager who had walked in past their curfew and was being scolded by their parent. He was not friendly at all. He walked us to our room and then he disappeared. He headed into town to grab dinner and got back around 11:30. Anytime I stay in a hotel, I check all the beds to make sure they're clean. We found hair in one of the beds. The sheets smelled bad, like they had not washed. Several of the sheets had old stains on them. The duvet covers were dirty. The floors looked like they had not been swept. The coffee maker was disgusting. The mini fridge was old and rusted. The frying pan handle was broken and greasy. We were completely disgusted, but there was no phone in the room to contact anyone to bring us clean sheets. The lobby was completely dark. We had no choice but to go to sleep and deal with it in the morning. I forgot to mention that when we had first arrived, he asked me why I had 2 extra people, that I had only booked for 4 adults. I had told him that those were my kids, and I didn't think there was an issue because there were 4 beds (1 which was listed as a bunk bed.) He told me that I would have to pay an additional fee for them. But he told me to do it in the morning. So I headed to front desk to pay my additional fees in the morning and to ask for the room to be clean while we were out for breakfast. I asked him for a senior discount since the other 2 adults were my mother and aunt. He said they don't do those there (even though my aunt had said that it's a federal law). But I wasn't there to argue, so I payed the extra $80 for my 2 kids. Then when I brought up the cleanliness of the room, he completely denied it and basically called me a liar. He said that the rooms are cleaned every day, and that I had one of the best rooms. I told him that I could go show him, and he said to show him. He abruptly walked over, telling me to hurry up because he was pressed on time. When we showed him he denied it and kept saying that it was all very cleaned. He had the maid follow us in to back him up. When my mother showed him the broken handle on the frying pan, he kept asking what was wrong with it, when my mother couldn't even hold the pan straight because the handle kept twisting. I proceeded upstairs to show the maid the duvets and asked her if they ever wash the duvets. She admitted to me that they never wash the duvets. I was appalled. I then went back downstairs and noticed how rude that man was treating my mother that I decided to leave. When I told him that we did not have to put up with that, he sarcastically said that where could we go find a nice hotel like his for that price. I told him that they were plenty of other hotels in Boquete. We grabbed our stuff and walked out. As we were leaving, he said to us, "I would like to see how clean your house is." My son told him that cleaner than this. I told that man that I have never in my life ever been treated like that and that he needs to learn some customer service. He said that that's the best customer service there is. We left and booked...

We arrived around 9 p.m. because it was a long drive from Panama City. As soon as I walked into the lobby, a man was standing there with a frown on his face. I told him I was there to check in. He said my first name and told me that he was expecting me all day and had no phone number to contact me. I honestly felt like a teenager who had walked in past their curfew and was being scolded by their parent. He was not friendly at all. He walked us to our room and then he disappeared. He headed into town to grab dinner and got back around 11:30. Anytime I stay in a hotel, I check all the beds to make sure they're clean. We found hair in one of the beds. The sheets smelled bad, like they had not washed. Several of the sheets had old stains on them. The duvet covers were dirty. The floors looked like they had not been swept. The coffee maker was disgusting. The mini fridge was old and rusted. The frying pan handle was broken and greasy. We were completely disgusted, but there was no phone in the room to contact anyone to bring us clean sheets. The lobby was completely dark. We had no choice but to go to sleep and deal with it in the morning. I forgot to mention that when we had first arrived, he asked me why I had 2 extra people, that I had only booked for 4 adults. I had told him that those were my kids, and I didn't think there was an issue because there were 4 beds (1 which was listed as a bunk bed.) He told me that I would have to pay an additional fee for them. But he told me to do it in the morning. So I headed to front desk to pay my additional fees in the morning and to ask for the room to be clean while we were out for breakfast. I asked him for a senior discount since the other 2 adults were my mother and aunt. He said they don't do those there (even though my aunt had said that it's a federal law). But I wasn't there to argue, so I payed the extra $80 for my 2 kids. Then when I brought up the cleanliness of the room, he completely denied it and basically called me a liar. He said that the rooms are cleaned every day, and that I had one of the best rooms. I told him that I could go show him, and he said to show him. He abruptly walked over, telling me to hurry up because he was pressed on time. When we showed him he denied it and kept saying that it was all very cleaned. He had the maid follow us in to back him up. When my mother showed him the broken handle on the frying pan, he kept asking what was wrong with it, when my mother couldn't even hold the pan straight because the handle kept twisting. I proceeded upstairs to show the maid the duvets and asked her if they ever wash the duvets. She admitted to me that they never wash the duvets. I was appalled. I then went back downstairs and noticed how rude that man was treating my mother that I decided to leave. When I told him that we did not have to put up with that, he sarcastically said that where could we go find a nice hotel like his for that price. I told him that they were plenty of other hotels in Boquete. We grabbed our stuff and walked out. As we were leaving, he said to us, "I would like to see how clean your house is." My son told him that cleaner than this. I told that man that I have never in my life ever been treated like that and that he needs to learn some customer service. He said that that's the best customer service there is. We left and booked...

arrived late and jose was very very accomodating. he tried to help us get in to town but on 23rd december there weren't many free taxis. in the end he helped us order chinese 'take out' from nearby. the outer areas are absolutely charming with so much wonderful art work and collectables that Jose has collected over decades. the birds are a nice touch. There is a very convenient grocery store just across the highway which saved us wherein having breakfast was concerned, as it wasn't offered. the next morning, transportation to Boquete was also 'spotty' and not cheap ($4) so w/o a car, this wasn't an option for our second night in the area. ||In order to have the King bed we were upstairs, requiring negotiating steps at night. There is, however, a queen on the bathroom level. The sheets should probably be replaced w/ ones that weren't 'pilled' , as this is the first i've encountered some that were scratchy because of this. If i had a family and a car, and wanted to cook at the premise, this would have been a lovely place for...