The resort has all the visual hallmarks of a genuine paradise: beautifully maintained gardens, charming architecture and a location that, at first glance, promises an idyllic stay. Most of the staff are friendly and warm, which makes our experience all the more baffling.||Despite the resort being practically empty, we were placed in a room directly behind the restaurant, with the rear door (right next to the bed) facing the extractor fan chimney from the kitchen. The noise was constant, invasive and utterly incompatible with rest. It’s beyond comprehension that, with so many vacant rooms, they would choose to put guests in the noisiest one.||The situation was made worse by the complete lack of control over certain guests. Is it really acceptable to have a child running and screaming through the gardens from 5:30 in the morning until 8:00, without a single member of staff intervening? If the child’s family is too ill-mannered to keep things under control and respect the peace of other guests, one would expect the hotel staff to step in. Instead, some of them chose to join in, shouting and playing with the child and his rude family as if the resort were a playground rather than a hotel.||The restaurant experience was equally frustrating: the prices on the bill were notably higher than those listed on the menu. When we raised the issue, the explanation we received was vague and evasive. On top of that, the service was painfully slow, even with barely any diners present.||The facilities didn’t meet expectations either. The pools, although closed for several hours each day supposedly for maintenance, remained dirty. And the beach, despite its natural beauty, was strewn with plastic waste and even shards of glass, making it unsafe and unpleasant to walk barefoot.||It’s truly a shame. This place has extraordinary potential to be one of those unforgettable destinations, but poor judgement, chaotic management and a general sense of neglect turn it into a frustrating — if not exasperating — experience. We certainly won’t...
Read moreIf you are a solo traveller, maybe this is not the best place for you. The rooms are OK- cold AC, spacious, good linens (although stained). Shower head is more of like a hose draining water on you in one heavy stream. Resort is currently upgrading the rooms by the cliff that appears to have been devastated by typhoon. No construction works but not good to look at. Pool tiles and grouting are greenish. Wooden deck by the pool is in bad shape- they closed a portion but I would not trust the open portion. Food is not spectacular. Utensils given to me were not washed, sticky rice is riddled with insects weevil, ordinary Filipino fare. Sounds during their bbq night-very tacky.||Location is OK but not special. Small cove of white sand at an area good for swimming. First day and it is littered though I saw an elderly staff cleaning it in the morning. Trash brought in by tides accumulate in the afternoon. Also roads from the main high way to the resort is rough so do not spend the evening outside as it will be tricky getting back. ||Staff- very few try. Majority are snobbish and lack enthusiasm maybe because I am a solo traveller that was why they brush me aside quite often. Save for the elderly cleaners and one FO guy- all of them do not smile and lack the warmth of a hospitality worker. I saw two servers warmly engaging a couple while coldly dismissing me. During my whole stay, this was the...
Read moreIf you are a solo traveller, maybe this is not the best place for you. The rooms are OK- cold AC, spacious, good linens (although stained). Shower head is more of like a hose draining water on you in one heavy stream. Resort is currently upgrading the rooms by the cliff that appears to have been devastated by typhoon. No construction works but not good to look at. Pool tiles and grouting are greenish. Wooden deck by the pool is in bad shape- they closed a portion but I would not trust the open portion. Food is not spectacular. Utensils given to me were not washed, sticky rice is riddled with insects weevil, ordinary Filipino fare. Sounds during their bbq night-very tacky.
Location is OK but not special. Small cove of white sand at an area good for swimming. First day and it is littered though I saw an elderly staff cleaning it in the morning. Trash brought in by tides accumulate in the afternoon. Also roads from the main high way to the resort is rough so do not spend the evening outside as it will be tricky getting back.
Staff- very few try. Majority are snobbish and lack enthusiasm maybe because I am a solo traveller that was why they brush me aside quite often. Save for the elderly cleaners and one FO guy- all of them do not smile and lack the warmth of a hospitality worker. I saw two servers warmly engaging a couple while coldly dismissing me. During my whole stay, this was the...
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