Bernardo's Hotel — Hotel in Basco

We clearly stated in our email communications and repeatedly told Ms Thea (person who I spoke to) to ensure 100% functionality of toilet and bathroom. She assured us of it and reserved our rooms at their newly built hotel -Lantia, however our T&B concerns unfortunately happened —Water pressure was low from the sink faucet and the shower, and worse was the drainage which reeked of canal smell and was slow to drain. We had to leave door and window opened to air out whenever we were back in the room. Staff was called to fix but was not successful...Another thing was the room assignments, they were not able to provide two adjacent rooms for us for triple sharing..room blockings were messed up and one room already given to us - with all our bags in place was no longer our room when we got back from our tour around 4pm as they gave it to a couple who was also complaining upon check in. No advise was given to us while we were out which we thought was very rude and unprofessional...We didn’t even get a proper apology from the management..As what we have generally observed , the locals may be nice,friendly and kind but I think there is a need for improvement in terms of customer service for the hotel staff. ||||Rooms : 103 and 212|| March 3-6, 2019|| ...

We clearly stated in our email communications and repeatedly told Ms Thea (person who I spoke to) to ensure 100% functionality of toilet and bathroom. She assured us of it and reserved our rooms at their newly built hotel -Lantia, however our T&B concerns unfortunately happened —Water pressure was low from the sink faucet and the shower, and worse was the drainage which reeked of canal smell and was slow to drain. We had to leave door and window opened to air out whenever we were back in the room. Staff was called to fix but was not successful...Another thing was the room assignments, they were not able to provide two adjacent rooms for us for triple sharing..room blockings were messed up and one room already given to us - with all our bags in place was no longer our room when we got back from our tour around 4pm as they gave it to a couple who was also complaining upon check in. No advise was given to us while we were out which we thought was very rude and unprofessional...We didn’t even get a proper apology from the management..As what we have generally observed , the locals may be nice,friendly and kind but I think there is a need for improvement in terms of customer service for the hotel staff. ||||Rooms : 103 and 212|| March 3-6, 2019|| ...

Bernardo's Hotel is a Beautiful Hotel located 3kms from Downtown. A 10 Minute Drive or 40 Minute Walk. There is actually Another Bernardo's, the 1st Building which is located nearer the National Road, this is where they bring their Guests if the New Building is Full. Near the Hotel is Chanarian Beach. Little Batanes Cafe (DOT Accredited is nwarby too). Rooms are of Good Size, Clean, Cool and Comfortable. We Got Room 103 which is actually a PWD Room, it has a Ramp for Wheel Chairs, Handle Bar and Stool inside the Bathroom/Toilet. Room is equipped with TV. Wifi is Good and Reliable, though had a hard time making the TV Connect to Wifi. Rooms have Untinted Windows so do not leave your Curtains Open if your room is on the Ground Floor. If you want a Room with Balcony get the Triple Room. The Bed was Comfortable, the pillows too.Breakfast is Plated, be sure to mention any Restrictions you may have with your Diet as they serve the same thing for all guests. For the first Day we got Tapa, then bext Longaniza. Surroundings are very well kept, very relaxing. Staff are friendly too.

BTW, dont make the same as we did and accidentally packing the Mini Face towels with your Things, as they Charge...