California Beach Pansol — Hotel in Calamba

I am extremely disappointed with the way the service was handled at your resort. When I spoke to your sales representative, the pictures sent to me appeared legitimate, and I was informed that Villa 2 could accommodate 20-30 people. Initially, I planned to book for July 16. However, upon paying 50% of the booking fee, I received the Memorandum of Agreement (MOA) which included a ₱2000 deposit that was not discussed earlier, as well as a two-week rescheduling policy. I immediately contacted the sales representative to request a date change to July 17 due to my nephew's graduation, but they refused and insisted on the two-week notice.

The two-week notice policy was never mentioned during our conversation, and I only discovered it in the MOA a few days before the original date. This policy is completely unreasonable, and I was extremely dismayed when I tried calling the provided numbers to discuss the situation but received no response.

Despite the lack of assistance, I decided to keep the original date and signed the MOA, transferring the remaining 50% balance. However, I have not received any response via text, email, or phone call. When a client is expecting to arrive over the weekend, there should be someone available to assist them regardless of the Monday-to-Friday schedule. Since we booked for the weekend, we expected to receive guidance and instructions from your staff.

Upon arrival at the resort, we discovered that Villa 2 could only accommodate 23 people, which forced us to pay an extra ₱5000 for an additional cottage. Furthermore, the overall lighting in the resort was inadequate, and I had to call the provided number to request that the lights be turned on. This is something that should have been taken care of, especially as it was already dark when we arrived.

There were several other issues we encountered during our stay: The rooms were too small. The villa itself was smaller than depicted in the pictures. The griller was in a deplorable condition, with excessive rust. The pool attendants were slow in assisting us, and when I went to follow up, I found them playing billiards instead. We were expecting the jacuzzi to be operational in certain parts of the pool, but only half of the pool was functioning. Paying ₱1000 per hour for such limited access was not worth it.

On the positive side: ✅ The air conditioning in the rooms was satisfactory. ✅ The restrooms were clean. ✅ There were designated garbage bins available. ✅ Ate from the resort assisted us in the best of her ability and she was nice, it would have helped her assist us better if she has a copy of the MOA to note the requests we have put in as well as the receipt.

Overall, I am deeply dissatisfied with the service and experience at your resort. The miscommunication regarding the booking, unresponsiveness from your staff, misleading representations of the facilities, and various issues during our stay have greatly affected our enjoyment and left us feeling let down. I hope you take this feedback seriously and take the necessary steps to address these concerns and improve your services...

We held a small family gathering here at California Beach Pansol, Villa 2. The Villa can accomodate roughly around 25 pax. Parking Space is actually big, but the front parking in Villa 2 has a narrow entrance going in, and extra large vans, coasters, pick up truck will not fit. It would be nice if they can renovate their parking gates.

Location is very easy to find, few kilometers from Bucal Bypass Road, they are literally beside 711 and other convenience and liquor stores. 🤙

The place itself is quite nice, it has a modern kick to it. Kitchen is small, microwave, refrigerator, and rice cooker is available for use but note that there are no utensils. No complimentary water provided. For it's price range, basic kitchen utensils should be readily available for guests' convenience. Their karaoke machine is actually nice, and sounds good. No curfew, you can sing your hearts out 'til kingdom come. 😂

Hotspring pool 5 stars, temperature is perfect. However, pool waterfalls and jacuzzi needs improvement, waterfall is not flowing flawlessly and jacuzzi bubbles are not enough in my own opinion, 1 hour use of Jacuzzi and 5 hours use of waterfalls at your discretion.

Rooms are ok, nothing special, needs improvement as well. AC is perfect, all are working.

Oh, before I forget for furparents, pets are allowed but note that they charge 1,000 Php per Pet for cleaning expenses? This is too expensive in my own opinion, good thing I only have 1 pet.

Staff are very welcoming and friendly, assisted us with our needs during our stay....

We stayed at private villa 2 of the resort which can accommodate up to 30 pax. The place is just the right size wherein everybody can relax and have fun away from the city, getting an satisfying quality bonding time. The pool has the right level of warm temperature considering the fact that it has natural fresh spring water from Mt.Makiling. The resort boasts of automated pool with regulated temperature, which I think is the only one in Pansol, Laguna. It made our pool activities more enjoyable without the discomfort of overheated spring water. The rooms are cozy with excellent design, overlooking the pool. The fully airconditioned rooms made them a blissful haven to rest, where you can sit and relax after the heat of the sun. The rooms have modern design which made you feel like you really are staying at premium beach huts. One of it's great advantage is that you may also watch the activities of the group from the rooms that somehow makes you feel you are not missing out. And if you get tired of swimming, you can sing your heart out in KTV with state-of-the-art audio and video surround system. If it wasn't for the local ordinance, I think we would have continued singing till the wee hours of the morning! We had a great experience staying at the resort, which is only about 2 hours drive from the city. I would say that California Beach Pansol is...