Hotel Marciano — Hotel in Calamba

Certain parts of the Hotel were still in the midst of construction during my stay from 12-16 March 2018. Within the hotel, there are a Korean restaurant, a cafe ( Bilkish Cafe) , a hair salon and a Korean Mini-mart. |Hotel is right behind a petrol kiosk (Petron Real). Plenty open air car park lots just outside hotel. There is a 7-11 opposite a busy road and a Jollibee outlet next to it. Other than that, only some local eateries nearby which I had not tried so will not comment on that. Nearest mall is SM Calamba which is about 1.5km away. Taking a trike cost P50 per trip but I supposed if you are not lazy to haggle like me, probably P40 may be enough..||Front desk seemed understaffed, and they also seemed rather clueless and not familiar with their own hotel. For the benefits of doubt, just to be fair, it could be the hotel is still new and they are not fully settled in as yet. The staff were mostly very polite and friendly though. ||The room is rather small with the bed almost touching wall to wall. For a single business traveler like myself, i was not really bothered but not sure if it will be a problem if there are more people in the room. |I travel to Phil about once a month or two and had stayed in many hotels but the bed and pillows in Marciano has got to be the best for me so far. They were very comfy and provided a much needed rest for me. |Bathroom was also clean and well laid out. One thing that bothered me was the water heater and pressure. The water took a long time to heat up, that I thought was not working at all and had to request the house keeping guy to come fix it. By the time he came, the water already turned hot.... So what I had to do after that, was to turn on the water 5 minutes before my shower to let it heat up first. It is really a waste of water but if you are someone who needs at least a warm shower, there is not much of a choice.. Perhaps the hotel can work on the thermostat setting to speed up the heating and reduce the wastage of water.||Wi-Fi connection in my room was good. Connection was a breeze and I did not experience any issue at all. For business traveller like myself, connectivity is critical so that was a huge plus for me. One thing weird I notice though was that there were no power point at the table where the laptop will be. There was a hair dryer and a safe in the room as well. Air-con was working well, quiet and powerful. TV was good as well, a wide selection of channels with good reception. ||Saw the sign there was a gym but did not check that out. Woke up earlier one morning to try the swimming pool though. It was nice for a morning dip but not really for swimming as it is rather small... A few waddles and you are at the other end.||Wanted to try the breakfast but the restaurant was dark and looked non operational. Checked with the staff and they only had a few items on a small piece of paper as menu.. The Bilkish cafe was still closed by the time I was ready to leave for the day. Did not have many options so out of my 5 days there, breakfast was a daily affair at Jollibee. ||Verdict:|New hotel with small but clean room, good Wi-Fi, air-con and comfortable bed. Location is rather far from malls and supermarkets. Will be ideal for business travellers who have own transport arrangements and just need a room to rest the night away. Will consider coming back if there is a promotional rate, otherwise may probably choose other hotels with...

We are staying here for a week.

Good points: The receptionist is smiling when you come in Very soft beds Cold aircon Food taste is at par with most hotels

Bad points: Receptionist talks back and doesn’t accommodate changes Inflexible to requests NO WIFI in the rooms Takes a long time to do things ROOM NOT CLEAN. Trashcans full of trash feom previous guest No solutions for complaints, “ganun lang po talaga” NO STAFF AVAILABLE, made us go down to get bfast vouchers they forgot to give when we checked in Food is waaay too EXPENSIVE for the serving size Food have SMALL SERVINGS

I’m so annoyed right now. They asked that we order in advance. So they have items in the menu not available. Thats Fine.

But the they have this sinigang na salmon available worth 500php. So I asked for how many servings and they said 2. When the food arrived it was in a large bowl but only half of it was filled. There was a lot of leafy veggies and at the bottom was two small salmon FILLETS, around 2x3 inches big and half an inch thick. So basically it’s really sinigang na gulay with two pieces of fish. We called the receptionist again and she was not very accommodating, saying that’s just how the chef makes it.

We ordered additional food but this time we can only choose three. And would not accommodate what we really wanted to order. Since I dont eat pork. My roommate had to eat the lechon kawali (only one available) and gave me the sinigang.

UPDATE: THE POWER OF THE WAITER NAMED JR

So the complaint to the receptionist didn’t work. When the waiter arrived with the extra spoon and fork and plate, we showed him the food and made a complaint. He was very accommodating.

He returned with two complimentary desserts and a HUUUGE bowl of extra sinigang soup and veggies. He was smiley and made us laugh.

That’s all you need in the service industry. Good man. He eased our mood...

Very comfortable bed, plenty pillows and quality beddings, bed is very comfortable 5 star hotel like. Cool air conditioned room.

Bathroom: Complete toiletries shampoo and lotion smells great. We cannot adjust water temperature almost no hot water at all, water pressure in the afternoon is too weak. 8

Wifi / Internet: Very Weak to nothing at all, Mobile data (globe) works but no signal sometimes. Not recommended for remote work.

Free access to swimming pool and gym for the guests. The gym is small with 1 thread mill and bike. Breakfast is plated, limited to filipino breakfast silog menu but the coffee is so amazing.

Staff are accomodating. They transfered us because the room we had the first time doesn't have WiFi signal at all since we need it for work and the exhaust fan in the bathroom is not...