P&M Final Option Beach Resort — Hotel in Luzon

At first, we had a great time with our 3 nights stay. Very good service from the staff of the German bistro and resort cleaning lady. It was only when we were about to leave. When I approached my car to load our things, someone was spray painting his motorcycle, which of course worried me because my car was only 3 feet away from the bike. I called the attention of the person spray painting and I immediately transferred my car to avoid the mist of the spray paint. I calmly reported the incident at the reception area and was able to talk to the supervisor (half German guy) and eventually was able to talk to the German owner (who by the way did not admit that he was the owner). Both of them were just so defensive with my concern that they were not listening. This is not the customer service anyone expects from the ultimate decision maker of the resort! It was as if they were thinking that I just wanted to make money out of my customer concern. They actually didn’t believe me until they called their construction workers and asked if indeed it was true that someone was spray painting. When confirmed, mind you, that was the only time they apologized. There was No commitment on their part to have my car repaired (if proven by a professional that my car was damaged by the spray painting done). ||||While having my stay at the resort, I was already organizing/planning of coming back together with my family which I think we will be able to occupy the whole resort, but after this incident on how I was treated by the half German supervisor and the German owner, this plan will definitely not push through.||||The long and short of this review is that, their staff gave us great service but the supervisor and the owner, FAILED in customer service. That’s a shame. They both avoided my valid...

We stayed at Final Option resort for 7 nights. And we had a fantastic holiday!||On check in the reception team were efficient and friendly.||The room was a decent size and was clean. Free bottles water each day and towels were changed everyday too when the room was cleaned.||The swimming just outside our room, was nice and compact. Its easy to watch our daughters while having a drink around the pool. ||The restaurant is located very nicely overlooking the sea. The meals are reasonable compared to the restaurants in Urbiztondo. There are plenty of spaces to sit. There was a singer every night which was a nice touch.||The staff were absolutely amazing!! So friendly, efficient and they looked after us so well. Nothing is too much to ask. In particular, Jane from the breakfast team was lovely and very attentive.||Only one thing, the wifi needs to be improved as it keeps asking to log in every time you move around the hotel.||But this didn’t spoil the holiday.||Overall, brilliant resort, amazing team! Definitely recommend this hotel!! Its our First and Final Option when we go back to visit the...

If you think it can't get better the Final Option proved us wrong.|It is only 4 months after our last stay and this time we had one of our best overnight stay EVER.|Intended to have only dinner and go back home the same night we quickly decided during the dinner to enjoy the night and drive home the next day.|When the food was already on a high standart in the past then this time it was top notch.|We had the German Pork Chop with crispy fried potatoes, juicy Crispy Pata, a to perfection cooked 350g Lamb Steak and as a surprise I ordered a Lobster in advanced which the chef prepared on the table.|For drinks we ordered a chilled German Weissherbst Rose.|The food was mouthwatering good and we enjoyed every bite.|On a short notice we decide to stay for the night, without check in procedure it was done in 5 minutes and we had spacious room with terrace to enjoy the sunrise in the morning.|Thanks Peter, this was one of our best stay in your place.|Our special thanks to the service staff and chefs who made the evening perfect.|Will we come...