Navarro Hotel Caticlan — Hotel in Malay

We booked this hotel as a stop over on our way to Bacolod. I called this in advance as we would be arriving very late and would be checking out very early. As I have a big family, 3 very young kids, i needed 2 rooms.|I asked if any discounts as we only in hotel less than 8 hours.|I was told would be given 5%.|We arrived 10 30 pm as ferries were late and delayed as usual. Upon checking in I gave my gold CC as payment was told there was a 5% surcharge with CC. I was aghast, said you offer us a 5% discount and then try to bill me 5% for using a CC? SERIOUSLY? |A CC is a staple in hotels payments and I was furious. After much dibacle and fuss they decided to not charge the 5%.||We went to our rooms, 1st thing is elevator, its a shoebox in size and hardly fits 2 persons. |The rooms were cramped, hallways like a mouse runway, small and hard to navigate.|We woke up 7am and proceeded to rooftop for what we assumed was our free breakfast.|I stated to the attendant our room #'s and she gave no indication different. She showed us the menu ans said these were options for free breakfast.|Mine was a western breakfast. 1 egg, 2 slice ham, no toast, a smudgen of pork & beans, half a spoonful, and thats it.|We were about to leave and I was handed a bill for 1,700 php. I was shocked. Was told our rooms had no free breakfast. I said then why didnt you state that when we came in?.|I went to front desk and was immediately confronted by personnel saying our rooms were not breakfast included. |I said no, i was told on phone it was. |Was told we gave you a 5% discount and that why, I said no you gave us a 5% because we were taking 2 rooms for hours.|After much arguements I repaid the 5% and said now I have my free breakfast and shove the 1700 bill where the sun shines.|Dont stay here, staff tourist...

The hotel room itself was clean and modern. I had no issues here. ||||Check-in was interesting. The staff wanted 1200PHP for an early check-in. I can understand that this is well within their right to do so, but they had clean rooms available at the time and insisted on. I was able to negotiate this down to 400PHP. I was very tired and wanting to put my head down at 9:00AM.||||The Sotera Cafe is not good. They have unprofessional staff who do not attend to you. Once you put in your order they disappear. You have to go up to the desk each time to order something. No one checked to see how my meal was. I had to send back the squid stir fry as it was a meagre amount with hardly any vegetables. I had the Monster Burger which was salty and hard to eat. Many other items are not available on their menu.||||At the Sotera Cafe, staff are singing and socialising in the back rather than attending to customers. They seem to have their friends over quite often and the banter between them seems to be a priority. ||||I’d recommend the hotel only for a quick stopover on Caticlan, but not for more than a night. Expect your usual lack of customer attention that is often experienced by many foreigners visiting the...

Here's why i rated it as 4 stars

Advantages:

near airport and jettyport. This is really a plus when you have an early flight.

it has its own restaurant with a view of Caticlan. Although a little bit limited in the Menu, but still covered everything you need.

A VERY ACCOMODATING STAFF! Kudos to staff from lobby to restaurant staff! One incident example: i have a flight at 7:25 am and their restaurant opens at 6 am. They are accomodating enough to open 15 minutes early for us to have coffee and sandwich and they got is a trike going to the airport!

Room have a balcony, clean sheets, good channel selection, clean batroom with bidet and very cold functioning airconditioning unit.

Needs improvement

parking area is limited. Might be a problem when you have a car and the parking slot is already full, if thats the case then you can park near jettyport but with fee.

Room has only one pillor per bed. I got us a twin bed room and each bed has only 1 pillow and 1 throw pillow.

Apart from that, i enjoyed my stay and i will go...