Earl De Princesa Hotel — Hotel in Puerto Princesa

First and foremost, I want to stress how important it is for hotel staff to engage with guests right from the start, particularly to understand their travel itinerary and any special arrangements. It’s crucial to be prepared and proactive in these matters. Unfortunately, in my case, it felt like there was a lack of preparation and understanding of my travel schedule. When questions arose, the response I received was not only unhelpful but also came across as dismissive and sarcastic. If there are uncertainties about a guest’s plans, it’s always best to respond with professionalism and courtesy, rather than the attitude I encountered.

I also want to highlight that all guests, whether they are part of a group tour or a joiner, deserve to be treated with the same level of respect and politeness. It was particularly disappointing when I was told, “you’re just a joiner and not on a private tour,” in response to my delayed flight. This comment, and the lack of empathy in the handling of my situation, was not only unprofessional but completely out of line with the hospitality standards one would expect. The hotel industry is built on professionalism, empathy, and customer service — all of which were sorely lacking during my interaction with Brarian Earl (surprisingly I was handled by the owner), who seemed uninterested in listening or understanding the issue.

Additionally, my experience was made worse by the fact that the owner of the hotel did not acknowledge or apologize for the situation, which further added to my frustration. Thankfully, the reception staff handled the situation with much more grace and empathy (Deyn), and I appreciate their professionalism. However, the lack of acknowledgment or care from the owner was incredibly disappointing and left a negative impression.

Based on this experience, I would strongly advise being cautious when making reservations at this hotel. While the reception staff may offer decent service, I would be concerned about the overall management and how situations are handled, particularly by Brarian Earl. It’s clear that professionalism and customer service are not a priority here, and it’s disheartening to encounter such a lack of empathy in an industry that...

My family scheduled a getaway to Palawan during the last long weekend of August. Sir Earl, his wife, and his staff were incredibly welcoming from the moment we arrived at PPS airport to our time at the accommodation. Throughout our 5-day stay, the complimentary breakfast was satisfying, although it would be nice to see more options on the menu.||Our experience was smooth and hassle-free. The staff was very responsive to all our inquiries. If you plan to visit Rancho Mitra, Butterfly Garden, and Baker's Hill, they are just a short tricycle ride away from the hotel, taking about 3-5 minutes. You can even opt to walk to the main highway and ride motor cabs if you intend to go to the Crocodile Farm, Cathedral, and Baywalk. Our experience with the locals showed that Palawenyos are very welcoming to tourists, so don't hesitate to explore the city. Generally, residents do not take advantage of visitors.||I tried to consider other hotels, but only Earl de Princesa offered a budget-friendly price without compromising on comfort and hospitality. I was not disappointed. The rooms were clean, well-maintained, and equipped with all the necessary amenities such as air conditioning, Wi-Fi, and...

Firstly the room was full of ants, Partner asked for cleaner to use some sort of killer, she was handed a tin of spray told to use herself, Cleaners never turned up to clean room, many requests was aksed after secound day and they come at 7pm, Son splilled milk shake on bed , was reported and paid for but manager treid to charge 1800 piso and extra 1000 piso also tried to get my partner to sign a letter telling her she was being evicted whilst i was on Business, she left 3 days early as she was scared for her life as mamager was very rude and bad to her and treated her like a poor women, so much so a security man was sent to her room demanding she sign Letter. can be shown on request to anyone. this matter shall be also delt with the local authorities when i arrive back in PPC after Business in uk . Manager tried to dictate that i am not allowed to say bad things on FB about stay, its...