Bran Belvedere International - Vacanta la munte cu piscina — Hotel in Bran

THESE INDIVIDUALS ARE SARLATANS The adventure started at 2:25 pm when after 5 hours of walking I arrived (at the directions on the maps) in a dead end. I contacted the reception to get directions. A very "kind" "lady" made sure that before she listened to me she informed me that the accommodation starts at 16 00. Perfect. We reached the property and tried unsuccessfully to enter for about 25 minutes. Although I had spoken on the phone and they knew we were 30 seconds away from the property. The property is armored by fences and you can only enter after the inspection of the owners who decide whether to accommodate you or not. I mention that it was already 15 00 and 35 degrees outside and we were hand in hand with a 2-year-old child. After 12 calls, they answered and came to check who was bothering them at the gate. During all this time the owners documented themselves and being the only reservation of this day they came in handy with the printed reservation. The whole discussion took place through the fence. We were informed that the accommodation starts at 16 00 and only children over 6 years old are "welcome" and ours with 2 is not. We waited in the car until 16 05(the hour of the chek-in) when we called the reception and the owner answered us. I told him we wanted to check-in. He told us to read the conditions and notice that WE CANNOT BE ACCOMMODATED! I specified that we will not accommodate the child but ONLY THE FATHER will be accommodated and the mother and the child will be accommodated elsewhere. The answer came quickly. He hung up the phone and they didn't answer. We contacted booking.com and were told they had nothing to do. Be very careful with booking and "reservations" with advance payment and no possibility of refund !!!!!!!! Reservation means something other than these herds. We paid in advance the entire amount of 200 E that we lost. This is not a reservation ... it is a service that we paid for! It is not written anywhere visibly that it does not accommodate children under 6 years old. Reading the reviews on google (too late) I saw that it is a common practice for these impostors to ask for money for children under 6 years. I never thought it was...

THESE INDIVIDUALS ARE SARLATANS The adventure started at 2:25 pm when after 5 hours of walking I arrived (at the directions on the maps) in a dead end. I contacted the reception to get directions. A very "kind" "lady" made sure that before she listened to me she informed me that the accommodation starts at 16 00. Perfect. We reached the property and tried unsuccessfully to enter for about 25 minutes. Although I had spoken on the phone and they knew we were 30 seconds away from the property. The property is armored by fences and you can only enter after the inspection of the owners who decide whether to accommodate you or not. I mention that it was already 15 00 and 35 degrees outside and we were hand in hand with a 2-year-old child. After 12 calls, they answered and came to check who was bothering them at the gate. During all this time the owners documented themselves and being the only reservation of this day they came in handy with the printed reservation. The whole discussion took place through the fence. We were informed that the accommodation starts at 16 00 and only children over 6 years old are "welcome" and ours with 2 is not. We waited in the car until 16 05(the hour of the chek-in) when we called the reception and the owner answered us. I told him we wanted to check-in. He told us to read the conditions and notice that WE CANNOT BE ACCOMMODATED! I specified that we will not accommodate the child but ONLY THE FATHER will be accommodated and the mother and the child will be accommodated elsewhere. The answer came quickly. He hung up the phone and they didn't answer. We contacted booking.com and were told they had nothing to do. Be very careful with booking and "reservations" with advance payment and no possibility of refund !!!!!!!! Reservation means something other than these herds. We paid in advance the entire amount of 200 E that we lost. This is not a reservation ... it is a service that we paid for! It is not written anywhere visibly that it does not accommodate children under 6 years old. Reading the reviews on google (too late) I saw that it is a common practice for these impostors to ask for money for children under 6 years. I never thought it was...

We were a group of about 35 persons, staying for two nights, from Friday evening to Sunday morning. ||||- we arrived almost at midnight, due to traffic conditions||||- the owner, acting also as receptionist, received us rather unhappy, as "check-in time ended 3 hours ago" ||||- at breakfast, as we were a large group, we had "swedish buffet": each client served himself||||- when some friends ( maybe 10 of them) asked for omlette as it ended fast, the same owner replied rather abrupt: "it's over. " = we had no service at the table, there was no waiter in the breakfast room, yet they decided to have limited portions that a group of 35 customers should manage to distribute = no excuses were presented by the owner for this incident||||- we went for a long hike on the mountain and came back at 10pm||||- we had a waiter, contracted for only that evening. He did his best to serve us||||- we wanted to purchase drinks from the bar. The reply of the owner was as rude as earlier: "At this hour the bar is closed !" ... i repeat: we wanted to purchase, but they had no intention to sell as it was late ... when they finally agreed to open the bar, they consistently forgot to give fiscal proof of sale ||||- overall, very unpleasant interaction with an owner who has no respect for decent tourism and customer service ( no receptionist, no bartender, no waiter were employed ) ||||- yet they have the nerve to assert the hotel is 4 stars...