Inter Business Bucharest Hotel — Hotel in Bucharest

In Romanian, Arabic and Dutch below.||To Whom It May Concern,||I am writing to formally express my deep dissatisfaction following a recent experience at your hotel, which I had selected for a two-night stay with my parents in connection with my business commitments in Titan.||Regrettably, I must state that I will not be to your establishment, nor will I recommend it to any of my professional or personal contacts. The conduct displayed by a member of your front desk staff on the evening of 4 August 2025, at approximately 18:00, was wholly unprofessional and, frankly, unacceptable. The gentleman in question exhibited a severe lack of professional decorum and, most disturbingly, made inappropriate remarks concerning Romanian nationals living abroad.||It is particularly ironic, and troubling, that such behaviour would occur in a hotel that markets itself under the name “INTER Business” and proudly displays multiple national flags, a display presumably intended to suggest openness and international hospitality.||While I acknowledge that a miscommunication may have occurred during our interaction, an unfortunate but understandable circumstance, the manner in which the receptionist addressed my mother in the aftermath of this confusion was deeply inappropriate. The fact that we speak Romanian and live abroad appeared to influence his treatment of us, which is entirely unacceptable in any setting, let alone one purporting to cater to international business travellers.||Following the disrespectful language and tone used towards my mother, the situation escalated into a serious verbal confrontation. My father, quite understandably, could not accept such behaviour directed at his wife, particularly not from a hotel employee. That this incident was allowed to escalate in such a manner is not only unprofessional, but frankly disgraceful for an establishment that positions itself as a business-class hotel.||We were explicitly told to “look elsewhere, on the street,” simply because we queried a discrepancy between the rate displayed on Booking.com and the rate quoted at the desk. Instead of offering a professional explanation or clarification, the staff member responded dismissively and suggested, without provocation, that we were accusing him of theft, an accusation we never made. We merely asked for clarification, which any competent professional should be prepared to provide without hostility or assumption.||The communication style we encountered was not only unprofessional, but also inappropriate for any hospitality setting, especially one claiming to serve a business clientele. I sincerely hope this complaint is brought to the attention of Mr Corneliu Dinu or a member of the senior management or sales team.||Yours sincerely,||———-||Stimate domn / Stimată doamnă,|Prin prezenta doresc să îmi exprim nemulțumirea profundă față de o experiență recentă avută în hotelul dumneavoastră, pe care l-am ales pentru un sejur de două nopți împreună cu părinții mei, în legătură cu angajamentele mele de afaceri din Titan.||Din păcate, trebuie să vă informez că nu voi mai reveni în această locație și nici nu o voi recomanda nimănui din cercul meu profesional sau personal. Comportamentul unui membru al personalului de la recepție, în seara zilei de 4 august 2025, în jurul orei 18:00, a fost complet lipsit de profesionalism și, sincer, inacceptabil. Domnul în cauză a demonstrat o lipsă gravă de decență profesională și, cel mai grav, a făcut comentarii nepotrivite cu privire la cetățenii români care trăiesc în străinătate.||Este cu atât mai ironic și alarmant ca un astfel de comportament să aibă loc într-un hotel care se promovează sub numele de “INTER Business” și care afișează cu mândrie mai multe steaguri naționale – un gest care se presupune că ar simboliza deschiderea și ospitalitatea internațională.||Deși recunosc că ar fi putut exista o neînțelegere în timpul conversației noastr, o situație nefericită, dar de înțeles, modul în care recepționerul s-a adresat mamei mele ulterior a fost profund nepotrivit. Faptul că vorbim limba română și trăim în străinătate pare să fi influențat negativ atitudinea sa față de noi, ceea ce este complet inacceptabil, cu atât mai mult într-o locație destinată călătorilor de afaceri internaționali.||După limbajul și tonul lipsit de respect adresat mamei mele, situația a degenerat într-o confruntare verbală serioasă. Tatăl meu, în mod firesc, nu a putut accepta un astfel de comportament față de soția sa, cu atât mai puțin din partea unui angajat al hotelului. Faptul că acest incident a fost permis să escaladeze în asemenea mod este nu doar neprofesional, ci pur și simplu rușinos pentru un hotel care se poziționează ca unitate de afaceri.||Ni s-a spus în mod direct să “căutăm în altă parte, pe stradă”, doar pentru că am întrebat despre o discrepanță între tariful afișat pe Booking.com și cel menționat la recepție. În loc să ofere o explicație clară și profesionistă, angajatul a răspuns într-un mod arogant și a sugerat, fără niciun motiv, că îl acuzăm de furt, o acuzație pe care nu am făcut-o niciodată. Am cerut pur și simplu o clarificare, lucru pe care orice profesionist competent ar trebui să îl poată oferi fără ostilitate sau presupuneri.||Modul de comunicare pe care l-am întâlnit a fost nu doar lipsit de profesionalism, ci și complet nepotrivit pentru orice locație din domeniul ospitalității, cu atât mai mult pentru una care pretinde că deservește clienți din mediul de afaceri. Sper sincer ca această plângere să ajungă la domnul Corneliu Dinu sau la un membru al echipei de conducere sau de vânzări.||Cu stimă,||———|Arabic||،|أود من خلال هذه الرسالة أن أعرب عن استيائي الشديد من التجربة التي مررت بها مؤخرًا في فندقكم، والذي اخترته لإقامة لمدة ليلتين مع والديّ بسبب التزاماتي المهنية في تيتان.||وللأسف، يجب أن أبلغكم أنني لن أعود للإقامة في منشأتكم، ولن أوصي بها لأي من معارفي على المستوى المهني أو الشخصي. إن السلوك الذي أبداه أحد موظفي الاستقبال في مساء يوم 4 أغسطس 2025 حوالي الساعة السادسة مساءً كان بعيدًا كل البعد عن الاحترافية، بل ويمكن وصفه بأنه غير مقبول تمامًا. لقد أظهر الموظف المعني افتقارًا شديدًا للأدب المهني، والأدهى من ذلك أنه أدلى بتعليقات غير لائقة بشأن المواطنين الرومانيين المقيمين في الخارج.||ومن اللافت للنظر – والمؤسف في آنٍ واحد – أن يقع مثل هذا السلوك في فندق يروج لنفسه تحت اسم "INTER Business" ويعرض بفخر العديد من الأعلام الوطنية، في إشارة يُفترض أنها تعكس الانفتاح والضيافة الدولية.||وبينما أعترف بأنه قد حدث سوء تفاهم أثناء التفاعل – وهو أمر مؤسف لكنه وارد – إلا أن الطريقة التي خاطب بها موظف الاستقبال والدتي بعد ذلك كانت غير لائقة على الإطلاق. ويبدو أن تحدثنا باللغة الرومانية وإقامتنا في الخارج قد أثّرا سلبًا على طريقة تعامله معنا، وهو أمر غير مقبول بأي حال من الأحوال، لا سيما في منشأة تدّعي تقديم خدماتها لرجال الأعمال الدوليين.||وبعد استخدامه لغة ونبرة غير محترمة تجاه والدتي، تصاعد الموقف إلى مشادة كلامية حادة. ومن الطبيعي أن والدي لم يستطع قبول هذا السلوك تجاه زوجته، وخاصة من موظف فندق. إن السماح لمثل هذا الحادث بأن يتصاعد بهذه الطريقة لا يُعد فقط تصرفًا غير مهني، بل هو أمر مخزٍ بالفعل لمنشأة تروج لنفسها كفندق من فئة رجال الأعمال.||وقد قيل لنا حرفيًا "ابحثوا في الشارع" فقط لأننا استفسرنا عن فرق السعر بين ما هو معروض على Booking.com وما تم ذكره في مكتب الاستقبال. وبدلًا من تقديم توضيح مهني، ردّ الموظف بطريقة متعجرفة واقترح، دون أي مبرر، أننا اتهمناه بالسرقة – وهو أمر لم يحدث مطلقًا. لقد طلبنا فقط تفسيرًا، وهو أمر يجب أن يتمكن أي موظف محترف من تقديمه دون عدوانية أو افتراضات.||إن أسلوب التواصل الذي واجهناه لم يكن فقط غير مهني، بل كان غير مناسب تمامًا لأي بيئة ضيافة، خصوصًا لمنشأة تدّعي أنها تخدم رجال الأعمال. وآمل بصدق أن يتم رفع هذه الشكوى إلى السيد كورنيليو دينو أو إلى أحد أعضاء فريق الإدارة العليا أو فريق المبيعات.||مع خالص التحية،||—-|Dutch||Geachte heer/mevrouw,|Met deze letter wil ik mijn ernstige ongenoegen uiten over een recent ervaring in uw hotel, waar ik samen met mijn ouders twee nachten zou verblijven in verband met zakelijke afspraken in Titan.||Tot mijn spijt moet ik u mededelen dat ik niet opnieuw in uw hotel zal verblijven en het ook bij niemand in mijn persoonlijke of professionele netwerk zal aanbevelen. Het gedrag van een medewerker aan de receptie op 4 augustus 2025 rond 18:00 uur was volstrekt onprofessioneel en ontoelaatbaar. De betreffende heer vertoonde een gebrek aan professionele houding en deed daarnaast beledigende uitspraken over Roemenen die in het buitenland wonen.||Het is ronduit ironisch en zorgwekkend dat een dergelijk incident plaatsvindt in een hotel dat zich profileert als “INTER Business” en trots meerdere nationale vlaggen voert, een symbool dat normaliter internationale gastvrijheid zou moeten uitstralen.||Hoewel er mogelijk sprake was van een misverstand tijdens het gesprek, iets wat uiteraard kan gebeuren, was de manier waarop de receptionist mijn moeder vervolgens aansprak ronduit ongepast. Het feit dat wij Roemeens spreken en in het buitenland wonen leek zijn houding jegens ons negatief te beïnvloeden, wat onacceptabel is in elke setting, laat staan in een hotel dat internationale zakenreizigers wil bedienen.||Na het beledigende taalgebruik en de toon waarmee mijn moeder werd aangesproken, escaleerde de situatie in een heftige woordenwisseling. Mijn vader kon het begrijpelijkerwijs niet accepteren dat zijn vrouw op deze wijze werd behandeld door een hotelmedewerker. Dat het zover heeft kunnen komen, is niet alleen onprofessioneel, maar ronduit schandalig voor een hotel dat zich als zakenhotel presenteert.||Er werd ons letterlijk verteld dat we “maar op straat verder moesten zoeken,” enkel omdat wij vroegen naar een prijsverschil tussen het tarief op Booking.com en het bedrag dat aan de balie werd genoemd. In plaats van een duidelijke en klantvriendelijke toelichting, reageerde de medewerker op een arrogante en defensieve manier en beschuldigde ons, zonder aanleiding, ervan dat we hem van diefstal betichtten, een beschuldiging die wij nooit geuit hebben. Wij vroegen enkel om uitleg, wat iedere professionele medewerker zonder emotie zou moeten kunnen geven.||De manier van communiceren die wij ervaren hebben, was volstrekt ongepast voor iedere vorm van gastvrijheid, en zeker voor een hotel dat zich richt op zakenreizigers. Ik hoop oprecht dat deze klacht onder de aandacht wordt gebracht van de heer Corneliu Dinu of een lid van het management-...

Horrendous. I don't understand how this is considered to be a 4 star hotel.

The staff didn't speak English and they weren't even trying to understand,or translate, which i find pretty unprofessional, since speaking English is a basic human skill at this point. But that didn't bother me that much, i know thay now not everyone is capable of learning. What did bother me was that the staff was mean, cold, rude extremely unhelpful and overall I don't understand who hired these people and how do they still work in costumer services.

The food was not good either. Everything that was available at breakfast (bread, croissants, cake etc.) was dry and didn't taste like normal food.

It was also pretty unhygienic: the staff that was cleaning the tables after breakfast would throw all the crumbs directly on the floor (in front of all the guests too, like at least wait until we leave) The rooms weren't cleaned properly either. There were bird feces on the windows and they wouldn't change the towels after they were being used. It also didn't provide basic things that are supposed to exist in a hotel, for instance: -toothpaste -shampoo -WATER (?) do you want me to be dehydrated or what? -slippers

Save your money, do yourself a favor and go to a better hotel, everyone deserves better that whatever this...

The staff was somewhat unfriendly for the most part and they tried to charge us for a broken telephone that we didn't even break, acting like we didn't inform them about it, when we absolutely did, almost immediately. They're liars and manipulative. They were willing to charge us for every little thing we did, we were terrified to visit our friend's room because they were claiming that we made too much noise. I'm not denying that there weren't noisy residents but not all of us were like that. The cleaning ladies were really kind and the ladies in the kitchen as well. However the food was mostly flavorless and bland. The decoration was tacky and awful in general. The hotel isn't close to the center but the city is so pretty so I don't mind it. I have to add that there were holes in the curtains and the shelves were not stable. There were some minor issues like this in general. The rooms were badly soundproof too. All in...