Hotel Restaurant Zodiac — Hotel in Constanta Metropolitan Area

Recommended by friends (they're never been there..) as new in town, was for me a huge dissapointment. Check in with a mortuary face beyond a small front-desk, no information about the amount of a double room fee but (thanks God!) we found it will be one (price tag said 15 eur/day). We got only towels for the second person. Not big rooms, quite clean but the bath was with mould on bathtub. Too small tv screen for distance of view. ||||Issue no 1: cold room, the woman from front desk came but couldn't fix it, not trying very hard to do so, as someone (staff??) said above. she said the warm fresh air coult take longer to get in, so we were waiting for 2 (too expensive) days the room get warmer||Issue no 2: cigarette smoke got inside through the ventilation, which is unacceptable in a 4 star hotel, especially during night||Issue no 3: due to the small number of clients, you'll never see the 3 (what??) restaurants, be satisfied to eat your breakfast (poor one) in a coffee lounge, near the exit and the front desk. you'll be asked for the meal, no menu, not self-service. for 15 eur the breakfast is very poor comparing with others hotels which offers more for only 10 eur.||Issue no 4: no cleaning second morning, the mermaid came running at 13:30 saying had no time for cleaning (maximum 3-4 rooms were occupied that day). I accepted the situation, dislike to be disturbed later.||Issue no 5: check-out day, the front desk woman said to me to pay 200 lei (!!!) for 2 days as a difference between a single room and a double. the most 4 stars hotels in Romania ask for maximum 10 eur /day (as a price for the second breakfast), many of them don't ask for money if you don't want the second breakfast. Really disapointing to pay so much money in a poor service quality 4 stars hotel for a double. Despite of all 5 (!) "excellent" foregoing reviews, i'm sure all of them are staff posted. didn't see too much clients inside, who could be so excited about all...

Camera spatioasa, bine ventilata intr-adevar, dar n-as recomanda persoanelor mai friguroase: m-a "tras curentul", pe romaneste, cu toate geamurile si usile-nchise. Curatenie superficiala, balcon asemanator cu unul dintr-o cladire abandonata. Un singur cos de gunoi, minuscul, din acela de birou (ptr hartii) sau de baie, intr-un apt. intr-adevar f spatios. Mobilier vechi, uzat, ca si vopseaua peretilor, ceea ce nu a contat in momentul in care am fost abordati la masa pentru a ni se pretinde contravaloarea (deci integrala) a unei noptiere uzate pe care intr-adevar am patat-o. Varianta actualizata: ni se va trimite noptiera prin curier. Adica te cazezi si cumperi si noptiere uzate, daca le deteriorezi. Desi este plin de noptiere uzate care evident n-au fost trimise nimanui prin curier. Ne-a pierit apetitul si n-am mai mancat ceea ce comandasem, doar am platit. Mic dejun sumar, cu produse ieftine. Bufet de tip suedez, dar cafea si apa minerala doar la cererea expresa a client lui. Cu alte cuvinte, cati bani dai, atata face. Am plecat urgent, ne-a stricat cheful, vacanta si oricum pata de pe noptiera a costat cat o noapte de cazare. Raspunsul dvs. contine minciuni pe masura conditiilor pe care le oferiti. 1. Nu am ars nicio noptiera, ci doar s-a ingalbenit vopseaua. 2 "resoul" "improvizat" era o plita electrica din comert, certificata ISO, n-am improvizat nimic. Iar afirmatii cum ca ar fi fost aprinsa pe noptiera ar fi bine sa le puteti proba. N-am gatit si nu ne-am incalzit, desi am fi avut nevoie. Am incalzit seara laptele copilului care mananca cereale seara inainte de culcare - si nu cred ca oferiti cereale la cina, abia le oferiti la micul dejun. 3. Plita a ramas la hotel ptr CA nu o folosesc dupa ce ati asezat-o pe podeaua curata de "4" stele, deci AR trebui s-o platiti. 4. Niciunul dintre copii nu are mai mult de 12 ani, ce mic are 4, ptr el aveam nevoie de plita, iar usurinta cu care va pronuntati despre lucruri pe care nu le cunoasteti spune totul despre credibilitatea dvs. 5. Acesta nu este niciun cont fals, ca altfel nu ma recunosteati, iar familia mea nu a postat nimic altceva. 6."amenintarea" cu sesizarea autoritatilor competente nu reprezinta amenintare in sensul pe care-l sugerati si este dreptul consumatorului sa sesizeze, sa scrie recenzii etc. O fi vreun motiv ptr care autoritatile statului reprezinta o amenintare ptr dvs. 7. Avem dovezi pentru afirmatiile facute, dvs. aveti dovezi pentru felul in care incercati sa va folositi inclusiv de imaginea copiilor Mei ptr. a o drege pe a dvs. ? Suntem de acord ca am ingalbenit vopseaua si sa platim reconditionarea, dar "contravaloarea" la pretul uneia noi a unei noptiere deja uzate si doar cu suprafata ingalbenita de cate noi este o exagerare pe care va trebui s-o justificati. De asemenea, daca astfel procedati cu toti clientii, va trebui sa justificati si prezenta restului de mobilier deteriorat, ingalbenit, decojit de vopsea, topit, clapeta defecta din baie, de la toaleta - care toate erau evident neinlocuite. Da, am stat 2 nopti si mai aveam 2, nici ptr 1 macar nu v-ati oferit sa ne dati banii inapoi. Da, am sperat ca facand eu insami curat, vom reusi sa rezistam 4 nopti. Consecinta :dati dovada si-n prezent de agresivitate, fara sa va asumati nicio culpa. Daca copilul de 4 ani, nu de 9-10, ar fi zgariat un perete scorojit deja, ne puneati sa va platim contravaloarea intregii constructii? Personal, n-am consumat decat apa minerala si cafea la un mic dejun, in schimb ce am comandat la pranz n-am mai putut mancat intrucat ne-ati abordat in timpul mesei. Sa intelegem ca faceti controale in camera inainte de terminarea sejurului clientilor? Puteati pretinde dupa terminarea sejurului contravaloarea reconditionarii, dar nu a unei noptiere noi. Si pana la urma, aveti 3 sau 4 stele? Succes pe mai departe, desi in conditiile acestea sa mai tineti prelegeri despre bune maniere, civilizatie si scuze nu poate fi decat dovada de sarcasm...

I stayed here 4 nights when in town for the wedding of friends. The staff spoke good English which I really appreciated, since I don't know any Romanian. The hotel is nicely located adjacent to a popular park, and within walking distance of one of the city's best shopping centers (which has a food court and grocery store as well as the usual mall-type stores). The rooms are huge and the one I received had a great view of the park. Very quiet and peaceful. The front of the hotel on the busy street (which makes it easy to find) has a wonderful terrace where their terrific, included, made -to- order breakfast is served, or you can just relax as many locals and business people do, over a cup of espresso or a drink. You cold eat other meals here, or indoors, as well, which many people do. The free parking was a...