Hotel Riviera — Hotel in Constanta Metropolitan Area

Our stay at this hotel was terrible. I am saying this as a returning customer with happy previous experience. ||||First of all, there are only very few parking places for such a big hotel ( roughly for 3% of rooms, according to my estimations). Other smaller hotels such as Bueno, Zenith for example have more parking spots than rooms. Here not only there is literally no space available, there is nobody to help and guide you, or find you a spot temporary.||||There are three elevators that work slow (they take a very long time to stop and start) and there is only one button to call them. If you click it and it assigns you the elevator the maid keeps blocked, you are doomed - you have to take the stairs all the way 10 or maybe 14 floors. Yes there is always a maid present in one of the elevators during the rush hours that keeps it blocked to load and unload stuff. If you actually meet her on your floor and ask her nicely to clear the elevator since the tourists paid their money to have fun, enjoy and relax, and not to wait hours for elevators - then she will tell you that she doesn't care and shortly become aggressive along with other employees that may be around. What does the Manager have to say about this? Nothing. She doesn't really care. She confuses quality with higher profits and wants to keep as few lower qualified workers as possible and burn them out. To Mrs Manager: you may start measuring quality in customer satisfaction instead of what are you measuring on now, and take actions according of that.||||At the restaurant, during breakfast, about 1 of 3 plates were dirty and not properly washed (traces of grease or dried remains of food) and about 1 of 10 were really dirty, you could spot the dirt from far away easily. The food was bellow average mostly because of low quality processed meats.||||The beach where you get your included seats - so that's why it's part of the review - get sometimes crowded with gipsies especially after noun and beach administrators also play...

We had a very disappointing experience at this hotel in Mamaia. We booked a sea view room for 750 lei per night, expecting at least some comfort, but from the moment we arrived, it was one issue after another.

Upon arrival, we were told to park our car about 200 meters away and walk back to the hotel. When we entered the room, it was extremely hot. We turned on the air conditioning, set it to the lowest temperature, and made sure all windows and doors were closed — but the room remained like an oven.

We reported it to the front desk, and instead of offering a solution, they asked if we were sure the door was closed and the temperature set correctly. They said someone might come to check it the next day. We had to sleep with the window open because the heat was unbearable.

The following day, we reported it again. Someone came — three hours later — and simply told us, “That’s just how the AC works,” and there was nothing else they could do. So we spent both nights sweating in what felt like a sauna.

To make things worse, the shower didn’t work properly either. The water would suddenly turn from boiling hot to freezing cold, and the water pressure would drop without warning. It was impossible to take a comfortable shower.

The elevators were another headache. There are only three of them, and not only are they extremely small, but they also take forever to arrive at any floor — especially during peak hours. Going up or down often became a frustrating wait.

The parking situation was also a mess. One day, we wanted to take our car out, but another vehicle had parked directly in front of ours, blocking us completely. The front desk just told us to try calling the car’s owner ourselves. We couldn’t get the car moved, so we lost the ability to use it that entire day — and this happened the day before check-out.

For the price we paid and the category the hotel claims to have, the experience was extremely frustrating. I wouldn’t recommend it and we definitely won’t be...

We stayed in this hotel for 3 nights for a conference. We had just returned from Viena where we have stayed at a 4 star hotel for the same price, so we had high expectations. Of course, we were highly disappointed. |Positives:|- the hotel is recently renovated, and there is new and nice furniture|- the position is excellent, you just cross the street and you are on the beach|Negatives:|- the cleanliness was really doubtful, there were spider webs in some corners of the room and I don't think they washed the marble floor of our room for the 3 days we stayed;|- the shower looked really poorly maintained (the shower head was..more than worn-out...I think it's unacceptable to have this in a 3 star hotel and there was mold at the bottom of the shower walls), also..when you showered, water splashed on half the bathroom floor, as there was only a plexiglass door and no tub for the shower area;|- cleaning personnel was rude, never greeting the guests when meeting in the hallway, always seemed disturbed|- breakfast was... disappointing..bad quality food, they had the worst quality cereals on the Romanian market, bad quality pastries, coffee was absolutely horrible, they had 2 types of gems, but no honey although "honey" was written on the wall as "decoration", they had two toasters that I think were never cleaned from the beginning of summer, the plates were all wet..which was unpleasant, they started closing the breakfast area about 15 min before breakfast time was over, disconnecting coffee termos and hot areas for the food..which was once again unpleasant...|- there were no moschitos nets for the balcony doors|- all rooms had the same price... event if you had a great view of the black sea from upper floors, or a view of the restaurant terrace at...