La Castel - Sali Evenimente — Hotel in Iași Metropolitan Area

Food poisoning and rude management

My girlfriend had her birthday at La Castel, and we were very excited for the event since this is such a beautiful place, but unfortunately we had a terrible experience. We were a group of 14, and 4 people got sick from the food, the dirty tableware or glassware. Even my beer glass was very dirty but unfortunately I noticed this only after I finished it. A couple of hours after leaving the place, both my parents, a cousin and my girlfriend got really sick, but only my girlfriend ended up in the hospital. I immediately called La Castel to notify the incident so nobody else gets sick from those dishes and after some time a manager called back. She was very friendly on the phone and she invited us to their office to discuss the issue. All the nice attitude was gone when we got to the general managers office and met the most ignorant, self centered person. He never stopped talking about his amazing restaurant where a lot of important people eat, and didn't care one second about our situation. His atitudine was very inappropriate, suggesting that we should thank him for discovering a possible allergy..but for sure it wasn't the case. Everyone at the table had eaten those dishes before. And anyway, we didn't visit the restaurant for an allergy test, so what's with this statement? He was arguing with us, like it was our fault because we got sick, and there's no possible way the food or pour hygiene of the restaurant was the reason (But for sure the sauce from my girlfriends dish was fermented. Both my girlfriend and father ate from it and got sick). Currently we are waiting for the test results from the hospital so we can take this case further. Me personally I will never visit this place ever again. Not because of the food, but because of the management of this place. Their opinion is that their restaurant is the best, and if you have some unpleasant experience here, it's the clients fault, not their's. "Thank you for listening to my feedback La...

Fantastic location amongst the trees and not far from Iași. Bigger than average hotel with outside dining facilities. Large evening meal menu with detailed allergens labelling (although some dishes were incorrectly labelled and 95% of dishes were labelled as containing gluten). After questioning the waiter why the fillet steak (on it's own without sauce) wasn't gluten free, he returned a few minutes later to say that it was gluten free. Lovely good sized rooms with a modern but rustic feel. There was a wedding party there while we were there that didn't impact on our stay at all. The staff looked uninterested, especially the customer facing ones. Our waiter gave us the impression that he didn't want to be there. 9 out of 10 for the hotel/rooms/location, 6 out of 10 for the staff (and...

It has 3 stars because it’s all it deserves. Staff is very friendly and with good customer service and the rooms are quite big and clean. But the place doesn’t meet the expectations, looks great on the outside but very disappointed after a one night stay. First room was freezing so it had to be changed, I couldn’t even walk in with the baby, second room was ok. Very cold during the night, I came out ouf the shower, water everywhere on the floor, water drip under the sink as well. No TV signal so instead of watching TV, I’m writing you this review. The place does have goods and bads, but mostly bads. Defined won’t be coming...