Hotel Montana — Hotel in Vișeu de Sus

From the first moment we had entered in the hotel we felt a very clogged smell, the door of the hotel wasn't cleend for long time. At the reception, the woman who was there didn't have even known well the name of the agency who booked the room for us and told us that, actually, we don't have any reservation at their hotel. After a few verifications, she gave us the keys of the room. The most infecting and miserable room we ever saw. There were no elevator so we have to use the stairs. We entered in the room and we felt the same clogged smell, the door wouldn't close unless you slammed it, the window wasn't washed for long time, the bathroom is totally different comparing with the pictures, the floor of the shower was miserable and we were scared to wash there, the towels were torn at the margins and yellowed, glasses from the bathroom and form the room had a lot of fingerprints and were very dirty, the carpet was dirty and I think that in the last months nobody vaccumed it, dust not erased, the bad they they name it matrimonial was, actually, a bed good for two kids, the bedding only had the pillows and sheet on, and the quilt was supposed to have been the responsibility of the customers to put on and also the comforter was stained and yellowed.||After all this things, we were scarred to eat in their restaurant so we were to take the dinner at other restaurant. I called my agent and told her all about the hotel and its disappointing conditions. She told us that she will call at the hotel to change our room. When we turned back at the hotel, the woman who was there tried to change the room, but also the other two rooms had exactly the same problems as ours. We decided to cheek-out and find other accommodation. Actually, at the reception, they told us that we have to come and take the bill in the next morning.||In the morning we came back for the bill and again they insisted that we didn't had any reservation. The receptionist called the hotel manager and she refused to come and talk with us. She only told if that we really had a reservation, to send the voucher on its WhatsApp number displayed on the top of the reception desk. I called again my agent and she called the office. She told receptionist that we no need to receive any bill and they are supposed to send it to the travel agency's e-mail.||In the end, for those who will have enough patience to read all this things, we only want to tell them to never book this hotel and find any other...

Had a one night stay here during a two week road trip through Romania. We stayed at 10 different hotels over 15 days and hotel Montana was the worst by a country mile. When we turned up at around 4pm the reception area was in darkness with a note asking you to ring a mobile number. We did, and we were still left for 15+ minutes waiting. When we were eventually checked in we were given a room and it looked like it had last been decorated in the 1970s. It was tired, beyond basic. The carpet was patched, the furniture decrepit. It felt nasty. The lights were off in the corridor outside the room so that too was in darkness, plus the fire exit and fire extinguisher was completely blocked by the big pile of camp beds and sheets they had shoved there. Adding insult to injury we had a power cut, not to the entire building, just to the floor we were on. They struggled to access the fuse box to check for the issue because it was behind all those beds they had shoved in the corridor. Eventually we were moved to a different room which was a twin rather than a double, but circumstances with the electric left us with little choice. This room was even worse - the light switches were missing their covers and everything was pretty much on its last legs.|The dining area was pretty grubby with broken chairs still in use (just covered with a cushion), cigarette burns in seat covers. The place had the vibe of a public bar catering to a young crowd in cheap and cheerful.|On the upside the staff were polite and helpful - I suspect they were grossly understaffed. Plus the food was good, I didn't think it would be but I was happy to be proven wrong.|Over all nothing could make me agree to stay in this hotel ever again. Fortunately the other 9 hotels I stayed in proved that Hotel Montana is not representative of...

While it may look awesome in the photos, the hotel is not as good as it claims.|With yellow-stained bed sheets, a TV full of dust and dirt on the sink, this is how we received the room.|Because we have visited it during colder period, heating was necessary. The issue was though, there was no thermostat to stop the heating. So we found ourselves in the middle of the night sweaty and thirsty. The comfort of a good night sleep has been compromised.|We also had to play the TV louder to cover the loud music coming from the restaurant. And there was no party, the club music they play is just that way!|Also, after being asked the 2nd day if we wanted or towels to be replaced and answering positively... Guess what. No new towels.|Also, breakfast was terrible. You can read more on the restaurant in my review I...