The intro pic of the resort is exactly what you get! We had a great time on St. Kitts and at the Marriott Resort.||The resort: We picked the perfect time to take our trip as far as crowds go! It was Easter weekend, so there wasn't a lot going on that week. Attendance at the resort was low, so there was no rushing to get pool/beach chairs.||We ate at Calypso for breakfast every day. We just ate from the menu since we wouldn't eat enough from the buffet to make it worth it. The pastries and coffee from the Calypso Cafe outside the restaurant were great; especially the coconut tart!! The seafood restaurant was closed for renovations, so there was only the poolside beach restaurant open for lunch. Believe it or not, our favorite restaurant at the resort was the Arwee Sushi Bar. The sushi was fresh, and the service was outstanding by everyone at the bar and lounge!||The resort is showing its age a bit. You can tell they've been updating it, but the rooms are a little tired (at least ours was). There wasn't anything "wrong" with our room (which was in the main building), just needs updating. The furniture on our balcony (and neighbor's) definitely needs to be changed out. My husband was afraid he'd fall through the one chair, it was literally coming apart.||The beach was nice. There are vendors there offering the usual hair braiding, massages, and trinkets, but they didn't "hound" you if you said no. Being on the Atlantic side, the water was a bit more active than on the Caribbean side, but nothing that prevented being in the water; except the seaweed. There was definitely a lot of that! The resort did a good job trying to remove it every day. Again, nothing earth shattering.||The service was great from all of the resort staff! Everyone there went out of their way to help with anything we needed!||||St Kitts & Nevis: Most venues were closed on Sunday and Monday in observance of Easter. so we didn't bother going off the resort. Tuesday was the last day of the season for cruise ships; 2 ships were in, but we could still walk around Port Zante and downtown with no problems. The reviews we read from other travelers were spot on about the Kittsians being so friendly and helpful! We felt safe outside the resort, and had no problems getting around. We hired a taxi (our first encounter with Mr. G) from Port Zante going to The Strip over on Frigate Bay. He recommended Boozy's for lunch, and came back and returned us to the resort. We ate at Serendipity Restaurant & Lounge Bar one night. It was delicious!!! Will definitely eat there again. Our waiter Shaquille was very knowledgeable and friendly. And Rock Lobster; There was so much delicious food, we could hardly finish. And, once again the service was outstanding! We didn't have any bad meals while we were in St. Kitts.||||We took the Explore Nevis tour from the resort. We had a great time with our tour guide Audi. She was wonderful explaining the history and culture of the island. We stopped at several historical locations, the hot springs, and saw the monkeys! We ate on the beach at Pinney's Beach. Didn't get the Killer Bee from Sunshine's Bar though... Does anyone really know the secret ingredients???||||Getting taxis was no problem at all, and we felt safe in all of them. The drivers were very helpful when asked where to eat and see. There were 2 taxi drivers that stand out as our favorites, and we have already prepared them for our next visit.||Johnson VIP Transport; He was one of the most friendly, respectful, helpful, and courteous taxi drivers! He will get you where you want to go safely and on time!||Mr. G's Taxi Service aka "The Green Machine". He drives a green van that everyone seems to know.||||I can't say enough about Mr. G! We kind of adopted each other from the first ride he gave us! We hired him to take a private island tour. He literally took us around the entire island, making stops along the way. Since we weren't part of an organized tour, we had no time table to keep and could spend as much, or as little time at each location. He took us to a local eatery in Dieppe Bay called Coopers. It was a delicious meal with baked chicken, rice&greens, potato salad, green salad, and Mac & Cheese. You'll notice that most of the eateries are shacks with covered seating areas. These are the best! Mr. G made our trip that much more special!!! Thank you Mr. G!!!||||||We will definitely be visiting St. Kitts again! Thank you to everyone who helped make our...
Read moreWe recently spent 5 nights at this resort. I have to admit that the hotel and the grounds look as good in real life as they do in the pictures. Hotel is located about a 15 minute drive from the Airport (the fare is $25 US and all taxies in St Kitts accept US dollars). After arriving at the hotel around 2 pm, we did have to wait about an hour before our room was ready. When we finally got to our room, we were impressed...the room is spacious, has a king size bed, a sofabed with a coffee table, a sitting chair with an Ottoman, a nice sized fridge, large screen tv, closet with a safe and some shelves, spacious bathroom with a large tub that you could take a soaking bath in, spacious vanity area. The bed was comfortable and we slept well. The room does not have drawers but we were able to use the shelving unit in the closet as our drawer space. Room had a nice size balcony with 2 sitting chairs...one issue we had was that one of the chairs was broken so we only had one balcony chair to sit on. We had to report the issue to the front desk 3 times before they finally addressed it and replaced the chair on our 2nd night. TV was a bit disappointing as many of the channels had poor picture quality and/or sound quality. ||As far as the property is concerned, the grounds are very large and expansive. There are 3 swimming pools, the main pool (which was usually pretty busy) and the north and south pools (neither were busy at all and were a good choice if you wanted to sit poolside with peace and quiet). Only downside of the north and south pools is that it's a bit of a hike to the pool bar and restaurant. Both the north and south pools do have bathrooms. The beach is very large and wide....it was so spacious that it never felt crowded. There are numerous lounge chairs on the beach and many palapas.....finding a beach lounger with shade was not a problem during our stay....even if we showed up to the beach at 12 noon we still had no problem finding shady chairs. As other reviewers have mentioned, the water can be kind of rough and there is a lot of seaweed. I found that if you go to the left side of the beach, there was less seaweed and water was not as rough. Hotel has a fitness center that looked nice but we didn't have time to use it. ||While the drinks at the bars were good, food was a mixed bag. We had dinner at the Calypso buffet our first night. It was $30 something per person for a small selection of food choices, all of which were mediocre in quality. We also tried the Calypso breakfast buffet and also found that underwhelming....the hot breakfast at most Embassy Suite hotels has a larger spread than the Calypso breakfast buffet. The best food we had at this resort was the Pizza Shack by the main pool......the pizza was so good we had lunch there twice...it also appeared to be popular with other guests also. We did not try the Fire steakhouse or Cucina Italian restaurant as both restaurants were very expensive and the reviews we read were mixed about the quality. We also noticed that both restaurants were pretty empty at dinner time...not hard to understand why...there are several dinner options within 15 minutes walk from the hotel (Rock Lobster and Splash restaurant at Royal St Kitts both had excellent dinners and excellent service). There are also several breakfast options that are walkable from the hotel and you can get a reasonably priced tasty breakfast (Rituals Coffee offered an excellent breakfast). You can also take a short cab ride (or healthy walk) to the Strip where there about 10 or so beachside bar and grills to choose from for dinner. Hotel also has an onsite casino.....we played slots 4 nights and found the slots to be very tight...you can lose money quickly with these slot machines. One plus of the casino is that they have a Happy Hour every night from 6 pm to 8 pm where all drinks (including specialty cocktails) are half price...consequently we made a stop there each night to take advantage of the Happy Hour bargain. ||There are not a lot of high end hotels in St Kitts....Other than the Hyatt, this is probably the most high end resort on the island. While the food and drinks are pricey, the spacious well furnished room, along with the 3 large pools and the large beach with plenty of seating makes this an excellent resort for this type...
Read more2.5 Whewww I have a lot to say about this hotel, but let me do the sandwich method so this doesn't turn into a full rant. The positives, my room stayed cold. The woman who works in the gift shop (pronto) was very nice. It is a convenient location where you can walk to grocery store across the street and a few restaurants off property.
Now the not so good feedback. When I checked in everything went smoothly until I arrived at my room. My room was ocean view and near the middle so I had almost a direct view of the pool. It was around 3pm. I heard loud music coming from the pool area and said to myself absolutely not.
I immediately went back to check in to ask for a different room and was helped by a someone who I believe was named Samantha. I asked about changing my room to somewhere quieter bc of the music. The conversation then went like this.
Samantha: What music?Me: The music from the poolSamantha: From the pool? What pool?Me: I don't know what pool ma'am. I just arrived, all I know is I can hear loud music She then continues to look confused as if she doesn't work there, as if this is isnt an open lobby and she cant hear the music and has never heard the music in her life. This was even more baffling later, as I subsequently learned during my stay that they blast music every.single.day. starting at 3pm to around 5pm. She then tells me a room is available further down but immediatley starts trying to persuade me not to take it. "its very very far, are you sure?, ok but im telling you its quite far" . She says she will let me check out the room just to be sure and gives me a key. The room was far but that was a trade off for me for some peace and quiet. I walk all the way down to this room only for the key not to work. Mind you it is 90 + degrees plus 80% humidity in this open hotel. I walk all the way back to lobby and tell her its not working only for her to go oopsie "my fault I put in the wrong number" since she was already trying to dissuade me from taking it, I can only come to the conclusion that this was not some oopsie but meant to be a further deterrent from me taking the room. She gives me key again and I go check out the room. The window is so filthy you can hardly see out of it. The room looks like it hasn't been cleaned or even used in quite some time, but what actually dissuaded me from taking it was the view was blocked by many of the other buildings with only a "piece" of ocean showing. I paid extra for an ocean view and I want it. Now here is where the poor customer service not only gets worse but down right DANGEROUS. I go back to desk to tell her I do not want the room and will keep what I have. She is finishing up with another guest, so I just stand to the side and she acknowledges me waiting. As they are finishing up, the guest, who was a man asked for his room number again, so he can be on his way, she tells him "If you see its written on the card, you don't want to say it out loud, for safety reasons" he kind of chuckles and says ahhh yes, thank you and moves to side to gather his paperwork. I then hand her the room key back and tell her, the distance is fine for me but I will keep my room as the other seems dirty. She says ok, well I will keep you in mind should another room become available (I know this is a lie) and I just say ok. she then asks me with the man still standing there and others around "REMIND ME WHATS YOUR ROOM NUMBER AGAIN" say what?!!! How is ok for me to tell you my room number out loud as a woman when I just heard you tell a MAN it wasn't safe. What kind of sick set up was she hoping to accomplish to happen to me? I lowly tell her the room number because I feel safe enough as I always bring with me other preventative measures so people cant get in my room. But I was appalled.
As this review is already very long, I will try to sum up the rest This is a party hotel, local events going on, karoake in lobby, staff at MOST locations on the property are unfriendly and borderline rude.
Door men are very nice. My room...
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