Ascott Raffles Place Singapore — Hotel in Singapore

Worst staycation hotel to go to EVER! Will not recommend to stay in this place at all.

First of all, they do not allow early check in, which is understandable. But most of us will expect to at least check in on time and trying to full utilize the time in our rooms during a staycation. Arrived at the hotel at 3pm, saw 2 couples sitting at the lobby, I assuming they were there earlier and were in the same situation as us. Was told to wait as our room was not ready, they have given us a free upgrade to a room with a balcony. So i asked the person roughly what time will we get our room keys? He said he will check. But please wait. 30 minutes later, there was no updates. So I didn't want to wait further, so I told them I do not want the upgrade. Imagine waiting for the balcony room, i might be sitting in the lobby for another hour like the other couple or other reviews that was shared.

Second, service of the staffs at the lobby was clearly very poor. They do not attend to guest, when I was about to check if the Grab food delivered was mine, the floor manager just stare at me and walked away. Well done. The other staff when I asked where is the lobby pick up point, he just reply me rudely, THERE!

Lastly, don't expect to call room service, they either do not pick up or when you ask for extra amenities and water, they will tell you that you are here for short stay. They cannot provide.

They label themselves as a 5 star? But i think their service is just 1 star. Super disappointed. I read some reviews, I saw the hotel replying stating that they will review. I think after months of reviewing and receiving so many complaints, the hotel have no intention of improving. So why bother replying to guest's reviews, ?

I am a frequent patrons of hotels for staycation, this is by far...

We stayed at the Ascott for four nights and were completely and totally impressed by the rooms, the amenities, and the service. While it is not a full-service hotel, it has all the services that any reasonably low-maintenance traveller needs, including daily room cleaning and toiletries, free wi-fi internet, laundry service (which you'll never need because the room comes with a washer/dryer), a gym, and an amazing pool. It does not have room service or a dedicated concierge (though the front desk staff are very helpful). The best part is that despite missing only a few services and having superior rooms, the Ascott is usually cheaper than comparable hotels.

The rooms are new and modern studio apartments, with full kitchenette, spacious bathrooms with rain shower room, washer/dryer, and an incredibly comfortable large platform bed, all decorated very tastefully in modern minimalist decor. You also get free bottled water and some soda!

The gym is small but well equipped, and the pool is an amazing large rooftop glass-walled design that makes you feel like you're swimming in an aquarium.

The only potential downside is the location, depending on your preferences. It's in the heart of the financial district, so if you're going for work in that area, it's perfect. If you're a tourist, it's slightly removed, but still within walking distance from core tourist areas like Boat Quay, the Esplanade, and the Marina Bay Sands. A decent hawker center can be found at Lau Pa Sat just a block away and there's a Din Tai Fung underground across the street. In any case, if you want to go elsewhere, the subway station is right across the street and there is a taxi stand right outside.

Finally, the staff was very friendly and welcoming. We were pleased with everything...

Ascott Raffles Place is the epitome of modern luxury combined with a prime location in Singapore’s business district. I had the pleasure of staying here recently, and it was an experience I won't forget.

The moment I arrived, I was impressed by the sleek, contemporary architecture and the welcoming atmosphere. The hotel’s location couldn’t be more perfect — surrounded by vibrant business and cultural landmarks, making it a prime choice for both business and leisure travelers.

One of the highlights of my stay was the infinity pool on the rooftop. The view from here was absolutely breathtaking, offering a stunning skyline of Singapore. It felt like a hidden oasis in the heart of the city, and I spent hours enjoying the view while lounging by the pool.

The rooms are spacious, modern, and thoughtfully designed. I appreciated the comfortable furnishings, with a blend of warm tones and cool textures, giving the room a relaxed yet sophisticated feel. The attention to detail was impeccable, and it felt like a home away from home.

The service at Ascott Raffles Place was exceptional. The staff were friendly, professional, and attentive, ensuring that all my needs were taken care of. Whether it was helping with directions or recommending local attractions, they went out of their way to make my stay comfortable.

For those who enjoy great food, the hotel is surrounded by excellent dining options, so you’ll never be short of choices. Whether you want a quick bite or a gourmet experience, there’s something for everyone.

Overall, I highly recommend Ascott Raffles Place to anyone seeking a stylish, comfortable, and luxurious experience in the heart of Singapore. The combination of its amazing pool, top-notch service, and excellent location makes it a...