Grand Hotel — Hotel in Senica

The hotel is well located (provided something could be well located in Senica). However it suffers some drawbacks:||– For some reason, the restaurant is now closed for dinner during weekdays (that is manageable) and the ground floor kitchen is still smelling over-heated grease in the evening. The unpleasant smell is spreading up the stairs in the whole hotel.||– One major issue is the combination of a busy street with heavy lorries going through from 5am on, and balconies reverberating and amplifying the noise from the facade in the rooms.||||The breakfast is good. The same waiter will take care of you for lunch too: he is a friendly chap speaking good continental English.||||Although it is not fun nor friendly at all, the service at the reception is effective and professional.||||For some reason, do not expect to find towels in the bathroom: they are on your bed. Just go across your room off the shower naked and trickling, that's fine. Or anticipate (not like me).||||At the reception, there are always different students who appear to be lost in a professional environment they do not fancy very much. So do not expect to develop specific relations even if you are a loyal customer.||||All in all, it is now 6 years I am coming to this hotel about 5 times a year. I guess I would go somewhere else if it was not my preferred...

My review is based on a period of 2 weeks My visit to Grand hotel Senica was in December 2017. Duration of staying: 2 weeks in appartment room. In the hotel there is a good vibe and service from the crew. And overall i had a good experience during my time over there. But there is one girl in the hotel ( Kristina on name tag) That needs a training how to treat customers who pay money for staying and comfort. She does not show any hospitality, spontaneity or smile at all. My advise as a customer is to give training to her so she can improof here skils and servise. I rate this hotel 8,5/10

For the rest of the crew keep it up doing a...

There is no reception desk upon arrival at the hotel. Just the phone number on the door. Upon arrival, we found out about the inability to use the Wellness Zone. We found out about it only after a day at the hotel (service to winter, stay in early July).Standard rooms, clean. I was most disappointed in the wellness zone because it was an important criterion when...