My recent stay at this establishment was marred by an unpleasant encounter with the management. Despite the thin walls causing noise to travel easily between rooms, we were unjustly blamed for disturbances until 4 am. The manager's condescending tone and accusations were completely unwarranted, treating us as if we were children.
Adding to the frustration, there was no prior notification of the establishment's rules and regulations regarding expected behavior. A lack of clear communication on these matters left us feeling unfairly targeted. It's essential for guests to be informed about expectations to foster a respectful environment.
Furthermore, it was disheartening to learn that the management resorted to bribing other guests with wine to prevent negative reviews. This not only raises ethical concerns but also reflects poorly on the integrity of the establishment.
The walls are undeniably thin, making it challenging to maintain a quiet environment, yet we were unfairly singled out. The manager's lack of empathy and professionalism, coupled with the absence of clear communication, left a lasting negative impression on our overall experience.
It's disappointing to witness such behavior, and I hope future guests are spared from similar encounters. Management needs to address these issues and communicate expectations clearly to ensure a more welcoming and understanding atmosphere for...
   Read moreHonestly very disappointing experience at this accommodation venue. After getting back from the venue that evening I was exhausted.
Nothing like a nice hot shower and a good relaxing sleep. However, there was not hot water in the shower or basin. Surely communicate with your guests if there are problems. I heard there was a problem with the power that night but this was later that night I got back to my room at 22:30.
I figured no point in freezing to death in an ice-cold shower, Paarl was freezing that night. The bed I slept on was broken and sagging in the middle, it felt like I was sleeping on a jumping castle.
Next morning 8AM I figured I could finally have a hot shower, no such luck ice cold water again so I washed in the basin with cold water and headed for reception close to 9AM well surprise the door was closed again and a giant watch dog inside that would probably have bitten me if I opened the door. I was not able to sign out.
I was so annoyed by this time that I loaded my car and left without breakfast, this place has a 3-star rating and charges a fortune for accommodation really come on?
Wonât see...
   Read moreWe had a really comfortable stay at Middleplaas, the rooms are really well kitted out - with great full length mirrors, fans, towels, fridge and are completely self catering. We stayed in room 3 which had aircon and a built in braai on the stoep, overlooking the beautiful dam. A mention must be made of Anne-Marie and her incredible hospitality - she drove us to and from the wedding we were attending and fetched us well after midnight. Service that went above and beyond!
My only suggestion for improvement would be to cater for all dietary requirements, we made mention that we were vegan and vegetarian prior to our stay and felt we weren't catered for. My partner got baked beans on a plate and I got fried egg with bacon on the plate (like the other guests) That aside, we would definitely recommend this guesthouse if you have a wedding...
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