Lake Umuzi Waterfront — Hotel in Govan Mbeki Local Municipality

I think the rooms are a bit to dark and needs stronger light. The kitchen does not have much space and the water seeps into the cupboards which gives off a mouldy smell. The staff also needs checking up on re the cleaning. The plant life and outside facilities are awesome. Some places need to be wheelchair friendly. There is no control re the noise at the outside pool which goes on till about 4 am in the morning. Surely even the outside pools should have a cut off time at night seeing that it's right next to the self catering apartments. The reception staff are not warm and welcoming. You need to smile and welcome your customers. Good service and proper checking up on the self catering apartments will ensure that people will come...

Visited the water park on a day visit. Nothing exciting. Only one indoor pool to swim in. 1 kids pool and 2 slides. Not enough tubes. There should be an outdoor pool coz not everyone wants to swim indoors. Has braai spots tables benches loungers and an upper deck to relax. It's fun for a while then its boring. There's a tuck shop. Entrance fee has gone up but it won't break the bank unless you have a big family. One thing that scares me is the lifeguards...they're all very tiny in physique like school kids so don't know how they would assist an adult or larger sized person if needed. All in all its not bad for some relaxation considering it's not a coastal province so it offers some...

First of all we got here last night we we were given bad attitude by the security guard at the gate. Secondly this morning we were told we had to buy our own sunlight liquid & dishwashing cloth, that time we booked a self catering chalet. As far as i know self catering accommodations have everything you need. Now 2 of the outside lights r not working, i had to go to the reception to report it & the lady gave me a bad attitude, asked me why didn't we report it? Just because we r blacks we have to be treated this way?

This is totally unacceptable, you people choseb to run a business & you must give us the best customer service that...