Muzuri Apartment — Hotel in Kouga Local Municipality

What a disappointing ending to what would have been an amazing long weekend away, I have never experienced such unprofessional racist people ,The place was left in an immaculate condition, better cleaned than when we arrived yet the self proclaimed owners refused to refund the compulsory cash deposit of R2500 paid ,note when booking online no where stated that a Cash Deposit was a requirement, nevertheless it was paid in good faith, but when it came time to refund the women came up with bogus excuses not to refund the deposit she went as far as standing in front of the gate and telling her husband to park his car infront of the gate preventing us from leaving ,the husband in turn threatened to slash my nephews tyres for no reason. Please think very carefully if you want to book at this establishment. The owners should really evaluate the type of people they hired to run this place . Pathetic ! The review should actually be a zero if that...

Absolutely racist and unprofessional hosts. Not a place for a relaxing family break. They are a bunch of crooks, insist on R2500 cash deposit that does not get returned if you non-white. Dogs poop everywhere and if you a group, not even allowed to chat, laugh relax and unwind or listen to music because "it disturbs neighbors on the other side of the valley. Worst experience ever R10000 wasted for just 2 nights. Don't make the same mistake by booking this place. They should be sued for false advertising. The caretakers take up the better part of the property and claim to be the owners but they just 2 crooks waiting to...

Very unprofessional, mangers constantly disturbing us and profiling us the place was was dirty with broken glass in the cupboards and stained bed sheets the owners refused to give us our R2500 back and threatened us and even going as far as parking our cars in the yard refusing to let us leave, the outside is very messy with the dogs constantly jumping and biting us. Dog droppings everywhere and a very unpleasant feeling constantly being watched and and not recommended for family who are playing on going away...