Reception took three quarter hours (we were the only ones there), due to the receptionist not trained to handle bookings for the Duiker unit, which is on a different premise. The unit we were supposed to occupy (according to their system), was vacated the previous day and has not been cleaned yet. We then got another unit at that same premise, but the receptionist couldn't direct us to the premises, nor is there a map. Because of pronunciation it was difficult to get the address from her. With some guesswork and GPS we found the place. On entering the first impression was clean, but dusty (it was probably not used for some time). The security gate to the patio, wouldn't open - there is probably some trick to how one is supposed to turn the key, but we couldn't discover the trick. No wine glasses. The rest of the utensils were not really enough for 4 people, but we could make do. Toilet paper was just enough for one sitting (we managed to get some from elsewhere). The geyser was switched off, resulting in discomfort that I won't describe. (Start with the fact that you have to work out, why there is no warm water in the shower...). The cups/glasses to be used when brushing teeth, was dirty and one of them fitted with the blade cover of a razor. The next day, we were really surprised. The unit was not supposed to be serviced, because of Covid, so one leaves some stuff lying around that would otherwise not be the case. Coming back from visiting Heidelberg attractions, we discovered the unit was serviced, while we were away. What the sanitising position was during the cleaning exercise, we will never know. Even my spouse's bag was reorganised. Most interesting is that the razor cover was still in the bathroom glass... The beds are fitted with some comforter thingy, but no top sheet, meaning you sleep under the same comforter that others slept before us and in one room, there were signs that it was not cleaned since...
Read moreSuitable for a one night stay, but the photos are VERY deceiving. Our room (room 3) had an extra bed shoved in (not sure why, as I didn’t request it) which was falling apart at the base. It also blocked the only full length mirrors in the room, which is quite inconvenient if you’d like to get ready for a wedding. The ceiling fan only works when the light is on. The shower leaks through the mixer which wastes a lot of water. The towels aren’t really fresh, they smelt rather strange. The pillows had stains on them. Our room also smelt like smoke. The receptionist being friendly is the only plus point I can really think of. I don’t see Picanha as a 3 star guesthouse. It lacks attention to detail, and could use some...
Read moreLovely welcoming hidden gem
Our expectations were achieved.We stayed for 2 nights.The house is recommended for everyone who is staying for a short amount of time in this area.
Close enough to be able to walk to the center for food & drinks . Spotlessly beautiful clean & cozy apartment,clean towels , electrical blanket,bed and pillows comfortable, kitchen had everything we needed as we planning to make our own dinner
The accommodation was affordable and definitely value for money.
Home away from home...The staff I am rating them 11 out of 10 very...
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