Nguni Lodge — Hotel in The Big Five False Bay Local Municipality

Perfect Location supposed to be Five Star, and a really special holiday for our Family and Grandchildren after being separated for two years. Nothing worked in this place, they were not expecting us, it was filthy, we couldn’t unpack, it was a non smoking place and every bedroom had cigarette stumps in it and the place was vile with the smell of smoke. Offered a gas BBQ and a charcoal one. Either had seen a clean in months. The roof leaked all over the house and eventually tripped the electricity. The cost of the place was expensive, so we expected a lot more for our money. We were told by the owner that @£&! Happens, and then when we quietly complained he asked us why did we come to a place we obviously could not afford??? But he received his money in £’s and was paid the full amount in advance. What a shocking defamatory comment. On leaving we were given a checkout time of 10.30 and the cleaning staff arrived at 7.30, and we could not even have breakfast, let alone pack up. We asked for some form of compensation this has called on deaf ears and Booking.com could not give a continental. They are just happy to play pass the parcel. I would not recommend this place to my worse enemy let alone my friends. Andrew Smale you need to do some serious DIY and get a personality transplant and also some people skills. I would have rather...

What a beautiful stay in luxurious accommodation in the middle of the bush. Peaceful and hidden. Each bedroom is huge with its own shower and bathroom, aircon and large comfy bed. There is a massive entertainment area and fully equipped kitchen - perfect for a big family and kids. The roof is not thatched, which is a big plus for me as there were no tiny creatures in the rooms. Andrew is awesome and always available to assist. Gugu is there everyday and takes care of the daily cleaning. She is AMAZING and always smiling. The surroundings are absolutely beautiful and we were visited daily by nyala, duilkers etc. Nearby there is a reptile park, there is a nice bar with beautiful sunsets and quad biking. We will definitely be back to this...

This is a wonderful spacious house with a great central entertainment and pool/braai area. Was lovely to have wildlife visiting the house at times too. Comfortable and private rooms, excellent beds. Aircon's in bedrooms were a life saver as temps rose to 44deg at times! The pool was great too. Well equipped kitchen with everything we needed.||Downside would be the pool table which we couldn't use as there were not enough balls, and the pool cue was broken. I also could not get the oven to work (?)||Gugu was absolutely amazing and so friendly - she kept everything clean and tidy - from the dishes, to our rooms, to cleaning the pool...