GRAVITY JOSUN Seoul Pangyo, Autograph Collection — Hotel in Seongnam-si

First of all, as lifetime platinum Delta members we booked this stay via a Delta promotion, our first and last time for doing that. After checking with Marriott, we were assured that our Marriott status would remain intact with all of our lifetime Platinum benefits. That was confirmed in writing on our Marriott reservation/confirmation. However, the night before our stay, that confirmation info disappeared. After spending at least an hour on the phone with Delta and Marriott, we were once again assured that our member status would be honored, and it was confirmed by Marriott with apologies. When checking in, we were shocked to see that it had once again been removed and the manager refused to honor it! Are you kidding me? We did not have a problem with either of the other two Marriotts booked via this promotion. This hotel was recommended by a prominent business associate and at the risk of offending him, we stayed anyway, knowing this hotel doesn't even have a Marriott members lounge and we wouldn’t be missing out on much. I gave this hotel two stars for the few pros mentioned in this review below. |Pro's|It is in very close proximity to the transit station, restaurants, and amazing high-end shopping mall with an incredible food court and food store. There is also washing machines and dryers, which is a huge plus when traveling extensively, but you should allow extra time for drying your clothes, like several hours. |Con's|After just having left a Marriott in Japan, following a 5-night stay, this hotel was a huge let down. But having stayed in countless Marriotts around the world, it would have been a letdown regardless. Every inch of our room's walls was stained or marked. It appeared that urine stains were on the wall in our toilet room. There were multiple black hairs in our coffee service drawer, and I found a dead bug in my bed sheets! Gross! They also charged us for every coffee pod we used in our rom. Crazy. We rectified this by buying more from the Lotte supermarket down the road. As mentioned previously, there is no member lounge in this hotel. Since they denied us our platinum lifetime benefits, we also did not receive a free breakfast, but there are numerous Starbucks in the vicinity, along with restaurants and we determined not to spend one dime in this hotel after the way we were treated. We requested luggage racks twice but never received them, so we had to leave our bags on the floor for 5 days, which was difficult for me after back surgery. We also requested wash cloths twice but never received them. (If they didn't offer them, they should have just said so). |I don’t think I’ve ever written a bad review for a Marriott, but this one could not be avoided. We will probably get an online apology after posting this review, but that is of no benefit. I would not...

It is a sophisticated hotel from the first impression, accommodation registration, room movement, room visit, and use of auxiliary facilities. The entrance with a sophisticated feel, the sculpture in front of the entrance shines when illuminated at night. The entire signage on the inner wall of the entrance created a mysterious atmosphere. The hotel seems to be going to eat breakfast. :)

Breakfast includes omelets and rice noodles prepared by the chef. In addition, salads (including smoked salmon), Korean food, processed meats, Thai noodles, etc. are provided to the customer's satisfaction. (Among the average, satisfied, and very satisfied, "satisfied" seems to be an understatement to say that it is well-made..)

Adults 50,000 won, 37 months to 12 years old 25,000 won

Facilities

There is a rooftop bar, gym, swimming pool, restaurant (ANDISH, ZEROVITY), bakery (JOSUN DELI), and work space (laptop use).

The 19th floor ROOFTOPBAR VOOST (Rooftop Bar Boost) also has a sophisticated atmosphere and will be posted separately on the blog. Guests receive a 15% discount.

The 4th floor gym (GYM) has a lot of treadmills, so you can run comfortably. The other exercise equipment is also good.

The 3rd floor swimming pool was pleasant without the chemical smell that you get from regular swimming pools. (It's less spicy for my nose and eyes.)

I didn't use the rest of the facilities, so I'm only...

What a wonderful experience that we had for 8 days in Gravity Seoul Pangyo!! - Great location/excellent customer service/great gym/coin laundry on the 4th floor/incredible daily breakfast/cheaper than most Marriotts & Westins in Seoul - One thing that makes this hotel stand out is its customer-first policy.

Levi who welcomed us with a check-in was so kind and wonderful. He was very cooperative and was willing to go the extra mile to make our stay comfortable and exciting. His professionalism and efficiency during the check-in process were truly appreciated.

Many thanks to Sana Kim whose housekeeping services exceeded all our expectations. We are grateful for her impeccable service during our stay and her attention to detail made all the difference.

The breakfast buffet at Andish was delicious!! They offer a wide variety of choices and ALL food was fresh, high quality, and tasting great. All the staff is awesome and very attentive. Special thanks to Aaron Park and Rachel Kim for clearing our table.Their hard work, friendly service and great attitude truly made our early breakfast meal enjoyable.

To sum it up, genuine hospitality left a lasting impression and greatly contributed to the positive experience we had at the hotel.

The only downside is that their air-con is centrally controlled, so you cannot adjust it...