Hotel Lemik — Hotel in Altsasu/Alsasua

Stayed here last night with 4 friends all on motorcycles. On street map the building is a bank but that's because it's only been a hotel for a year or so. ||The receptionist was helpful - we were running late and she called to see what time we would be arriving as they usually close at 10pm.||Very helpful showing us where to go to get a late night drink and explained everything really well.||The rooms are arranged over 3 floors with a decent lift. They are all very well appointed and it's clear everything is quite new. Very modern design in a sleepy town.||All the rooms are doubles which caught us by surprise as we were 5 lads expecting to share but we managed to get 2 more rooms on the night.||There is unrestricted parking outside, we parked 5 bikes on the square outside the hotel - I could see them all from my room so that was super easy.||Breakfast was basic but at only €5 it was decent value and we were well looked after. ||All told it was a surprise to find such a modern and well presented hotel in a relatively small town.||I would stay there again without...

The hotel was pretty decent if you can find it, the only sign was on a set of doors in front of their cafe that were folded open making it impossible to see. That's not why I gave this place a 1 star rating though, it was because of the rudeness of their staff. When I went down to get something to eat from the cafe I was completely ignored, even though I was standing at the bar everybody was served before me and I was there before most of them, when there was nobody left to serve except me, the girl behind the bar started sweeping up! The final straw was when she stopped what she was doing and went straight to serve a couple as soon as they walked up to the bar. I have spent many, many weeks cycling all over Europe as a lone traveler and cannot remember being treated so...

The information about check-in and check-out was not up to date. We were never told that the check-in time was only until 15:00 pm. We arrived at 16:30 pm and there was no one. The phone numbers on the door did not work. We got in together with other guests and found our key left at the reception desk.

The room was falling apart. Many facilities were moving, the toilet seat, the shower drainage cap, the hand sanitizer, etc, was all loosely hanging. There was no hair dryer, and we found a long hair of someone else in our “clean towels”. There was also a hole in the bed linen.

We checked out at 8:45 am and there was again nobody at the reception desk. No instructions on how we should check out. There is a lot of room for...