Ona Lomas Village - La Manga Club — Hotel in Cartagena

This message is for RCI. Take this location off of the options!!!. The service that this place provided was horrible. The location is pretty. However, you receive one set of towels to wash yourself for the whole week. They were missing items out of the room like soap and a trash bag and I went to reception to get these items and they insisted you only get one per week. Okay yes there was a trash bag inside the can when we entered the room but no replacement bag. Is 2 to much to ask. A trash can the size of a small bathroom sized trash can to place food into for the week. They were so rude!!! Okay so we have 1 set of towels so you get 1 packet of soap to wash them. Unacceptable!!!! 7 days!!!!. I understand conserving but this was almost criminal. We had to resort just putting the trash/ food in the trash can with no bag and dealing with the smell for the rest of the time. We cook our food daily we get from the market. Sadly I even saw another guest who had 3 kids asking for towels as well who stated she needed towels and there are no paper towels so you probably will use the towels to clean and dry your hands. Well if you cooked chicken and wanted to use one of the hand towels to dry your hands that will be the same towels you use to wash your body and face because you only get one!!!! No face towels. 1 hand towels and 1 body towel. What a disgrace. I will never come back and I urge others to rethink this place as well. It's just not a good place for tourists maybe the locals understand what's going on here but this is absolutely not a tourist destination. Very disappointed in RCI and I have had RCI for 15 years and have never been to a place this horrible as far a service and kindness. Also the check in process was horrible they don't answer the phone at all only an emergency number so of course we called to inform them our flight was coming in late. We would have never been able to get our room if another friendly couple had not assisted us. We didn't even get the email. They didn't answer the emergency line until after 6 trys that costs money to call. Roaming. Also no reception. They gave us no map of the area. They told us nothing about where things were, they told us nothing about amenities. Wow!!! Unbelievable!!! It's Weds can't wait to get out of here on vacation counting the days is no way to spend your relaxing time. Very disappointed. The location was...

Please read the reviews before you book it is exactly as it is described on here. It’s nothing like the photos they promote on their website. ||First thing the place is dirty. The rooms are not cleaned if you stay less than 7 nights and there is no towel change. We stayed for 5 nights and there was no cleaning and no towel change. The floors /walls are visibly dirty . In the bathroom the lights don’t work properly and the beauty mirror was damaged. The hairdryer in the bathroom didn’t work. My friend also has the same issue in room so it seems a common issue so please bring your own if you need one. You are given 2 toilet rolls as a courtesy…. When I requested some more they told me I had to buy my own at the local supermarket (which is about 25mins walk) . I have never in my life experienced that in any hotel. Again my friend had the same response and was in a different type of room. ||The pool doesn’t open till 11.00am and the gate is chained so you can’t get in prior. Not great at all. The pool area is again filthy. The floor of the pool is mouldy. The toilets at the pool are dirty and there was no soap in the male bathroom at the pool all week. Pool bar closed 2 days after arriving but when we did use it . It was 3 euro for a very small paper cup of beer. The burger we had for 15 euro was raw in the middle and the chips are potatoes. ||The hotel/apartments are situated at the top of a very large hill. Definitely not one for small children/prams/mobility concerns. Taxi into the main bit where the supermarket is and restaurants is 10 euro. ||On check out day the key card stopped working at 10 so please be aware as you can’t get back into the room. Again 10am check out is very early compared to other places I’ve been. Check in also at 4 so that’s a massive difference. If you want to check in before 4 it’s 20 euro even when the room is ready. ||Reception is not 24 hours and closes teatime/evening. there is a small cupboard in reception which has a few items in you can buy at a reasonable price (but no toilet rolls! )||The breakfast was nice but the restaurant was disappointing . We had a meal during the day and was presented with slimy octopus which cost 24 euro and a burger which was served medium /rare when we asked for it to be well done. ||Basically you get what you pay for except your...

El lugar tiene buenas vistas, pero está muy descuidado, tanto mobiliario urbano como habitaciones. Está claro que el resort ha conocido mucho mejores tiempos. Ojo, porque las fotos de Google corresponden a otra época, cuando el resort estaba en buenas condiciones, y no representan la realidad actual, decadente y ruinosa. Se anuncian servicios como el gimnasio o Spa, que no funcionan, o los utensilios de higiene, que tampoco se están ofreciendo ya. Es publicidad engañosa, perfectamente DENUNCIABLE. Nos alojaron en un apartamento mal oliente, mohoso, oxidado y desvencijado que no cumplía con las condiciones sanitarias básicas y que claramente necesitaba una reforma urgente: interruptores y enchufes que no funcionan, óxidos en bañera y cabecera de cama y bisagras de puertas y ventanas y en cualquier otra cosa metálica, nubes de polvo y desperfectos en todo el mobiliario, moho y marcas de suciedad en las cortinas (que no quitan el sol y que además de deshilachadas, estaban en parte descolgadas), suciedades y moho en paredes y techos, hongos en las cortinillas de la bañera (¡una bañera en lugar de un plato de ducha!), olor fétido que viene del retrete. Protestamos y nos cambian de apartamento. Se excusan y nos dicen que no sabían como se les había “escapado” ese apartamento y que lo iban a bloquear para que no se ofreciese nuevamente al público. Dudo mucho que fuese un gazapo de la dirección del resort. Pero lo más cómico, visto lo visto, es que nos pidiesen una tarjeta de crédito con mucho apremio por los posibles desperfectos nada más llegar al resort, cuando el apartamento que nos ofrecen es en sí mismo todo un desperfecto. En el nuevo apartamento que nos ofrecen ya no hay moho ni suciedad en cortinas y techos u óxidos en bañeras y camas, pero las camas son duras y provocan lumbalgias. Hay un ruido insoportable día y noche, probablemente del motor del aire acondicionado del edificio, los canales de televisión van y vienen, por mala conectividad, otros simplemente no funcionan. No hay servicio de limpieza en 7 días y, sin embargo, los apartamentos no disponen de escobas ni fregonas ni nada similar. Te ponen una toalla de lavabo para dos personas para toda la semana y dos rollitos de papel higiénico de la misma calidad que los de un chino de barrio. Los apartamentos están equipados con mucha tacañería, con solo dos cucharas, dos cuchillos, dos tenedores, dos platitos, dos vasitos, etc., por lo que el lavavajillas del apartamento no tiene sentido. Supongo que lo hacen para controlar mejor si algún cliente se lleva algo para descontárselo inmediatamente de su tarjeta de crédito. Hay óxido, moho, desperfectos de todo tipo y fachadas descascarilladas con pintura desvaída por todo el resort y por si eso no fuera poco encima te obligan a madrugar para el check out, que termina a las 10 am, seguramente para aumentar la rotación de las habitaciones en un ejercicio ímprobo de racanería sin límites. La nueva dirección de Ona Hotels que ha adquirido recientemente el resort, da la impresión de ser muy tacaña y agarrada. Claramente Ona Hotels no ha invertido en la reforma del resort recientemente adquirido, ni siquiera una mínima parte de lo que haría falta, seguramente con la idea de hacer dinero deprisa. Una política tacaña y miope que les está pasando y les seguirá pasando factura. Que no te tomen el pelo. No reserves ni aunque te lo pongan gratis. El resort no está aún en condiciones de comercializarse y no pasaría una inspección de sanidad. ACTUALIZACION: la respuesta de la gerencia del hotel a mi reseña es alucinante. Es tal el nivel de caradura de esta gente que les quito una de las dos estrellas que les había puesto por impertinentes y además voy a subir fotos. Me pregunto entonces por qué nos cambiaron de apartamento y nos dijeron que bloquearían el anterior, si según la gerencia del hotel todo estaba perfecto. Me pregunto también qué pasaría si alguien se tomase la molestia de denunciar estos hechos ante la Inspección Provincial de Trabajo y Seguridad Social...