Aparthotel Comtat Sant Jordi — Hotel in Castell d'Aro, Platja d'Aro i s'Agaró

After a 2-night stay I would not recommend coming to this resort at all. The wi-fi didn't work at all, the rooms were shabby and badly maintained, the kitchen utensils dirty. But the worst thing of all was the lack of security. The afternoon that we arrived, there was a robbery in one of the apartments below us. The victims - a French family who spoke no Spanish - returned to find their balcony door had been forced open, and thieves had entered the apartment taking over €1,200 in cash, two mobile phones and all their passports. Members of my family decided to intervene after the distraught family went to reception where the staff pretended not to speak French (we later discovered that they did) and gave the family the phone number of the wrong police force to report the theft, and refused to take any action themselves. We asked the receptionist why the police had not been called and we were told that they wanted to contact the manager first. Eventually we called the police ourselves, who attended the scene and spoke to the absent manager by telephone. It became apparent that not only were all the resort's balcony doors very easy to break open, but also that there appeared to be no security staff whatsoever AND the CCTV cameras throughout the resort were all fake. The reception staff refused to get involved and the manager did not attend the scene. Eventually we accompanied the victims of the robbery to the police station ourselves to file a complaint. At first glance the resort appears to have good facilities but the level of repair and maintenance is appalling and the non-existent security makes it an area of high risk in my opinion, to such an extent that the local authorities should intervene. Unless standards improve, visiting this resort could lead to a very...

Very good front desk staff - phoned 1 hour before I arrived to make me feel welcome. Checking in and our are super smooth processes. Everything else kind of falls apart at some level. The flat needed sweeping and mopping by myself on first entry, not a good idea as I arrived midnight. The aircon took some time to activate - the plug was unplugged and behind the sofa. The aircon's external part on my balcony takes care of multiple apartments and was very noisy, sounding like a motorcycle. The hotel organized singing shows every night until late with very loud music. The bathroom is a bit smelly and there is no cleaner or deodorizer available to dispell the smell. By the way, if you want to travel from/to Barcelona airport, the cheapest way is by bus at Platja d'Aro centre Sarfa bus station. Do not attempt to use the closest Sarfa stop as buses might be full and you miss your flight. Also buy tickets before travel, ideally one day before, to secure seats. Taxi to the town centre bus stop...

This hotel is at best a one star hotel. You will be asked to pay a €100 euro deposit for a room already broken (see photos attached), but be told this is what you should expect when booking an economy room. Be prepared to be catfished if you rely on the images of this hotels website and booking.com. You can ask to change rooms, as we did, but be prepared to be moving to a slightly less broken room that smells of your old student accommodation instead of a construction site that smells like a sewer (believe us, this was a superior upgrade!). Allow for 1 hour to check-in and 2 hours to check-out otherwise prepare to lose your flight, or your patience.

Nearby Beaches, not affiliated at all with this hotel, give this location 5 stars!! But we’d advise you to try one of the other...