Hotel Kanala — Hotel in Deba

We unfortunately broke down in the petrol station below so were taken by the tow truck (after securing our vehicle in his lock up until Monday) to this hotel. We were greeted warmly & found all the staff extremely helpful & polite. We found the lingo in Basque a bit difficult to understand coming from Marbella but we perservered. The first night the Turbot was outstanding. Cooked & served to perfection. The local white wine was superb & served in chilled glasses. We chose the local jamon to start followed by gambas plancha, again the taste was superb. Desserts were also good. The following day the car is still not ready so we had lunch, a whole rape (monkfish) with salad & wine. Again we could not fault anything. The restaurant was packed Sunday night & Monday lunch with locals & business men. In the evening we ordered a Besuga fish. The quality & service faultless. So 3 out of 3 for the restaurant. The prices for food were ridiculously cheap! I have only given 4 stars as sadly the rooms were definitely in need of refurbishment but were spotlessly clean. Update your rooms & you have a first class establishment. We have eaten all over the world & this place is a little gem for food. My husband & I thank you for all your kindness during our stay & for constantly phoning the garage on our behalf. I forgot lovely little terrace & views incredible. We hope to revisit. ...

Again I would have scored here good but there is no such category|It does not in my view reach the very good standard|Would I go back or recommend|Probably yes|Too expensive again unnecessarily so|This seems to be a theme|Plus charging for bread and the awful ubiquitous service charge of 10 per cent|Here 3 bread are charged at 90 cents|As others have pointed out we don’t ask for it|Can it be returned uneaten|Why not charge 20 cents for tap water|Fish soup since more soup than fish too much at 16 euros but good amount|Lobster or bogavante salad very expensive very costly at 45 especially since it was mainly decorative with more exoskeleton than meat|Cheeks ok at 18|House wine at 12 very good the best item on the bill/menu|Crab in oven 26|I expected more|Just a crab meat stew|Not mind blowing|Again like the bogavante salad more appearance than substance|Warm salad 18|Bill 163 with service charge 179.60 for 3|Again overpriced slightly|Honest food|Trying to be more than they are which seems to be a bit of a theme|But I must stress I would have given this place a good if good had existed but not I’m a...

After a very hard/hot day´s walking along the "Camino" we were thrilled to find a room at the Hotel Kanala. The gentleman who welcomed us was polite and helpful & the room was clean etc. - not that we were overly fussy after several days in a tent. It was only later that the problems began. The two idiots that staffed the bar/restaurant do not deserve to have jobs in "hospitality" at a time of such unemployment in Spain. Simple questions in castellano (perhaps my lack of Basque was an issue??) (e.g. is the kitchen open? may I order some food?) were met with ignorant/disinterested shrugs (him), a look that suggested I´d just landed from Mars (her). Never in my life have I been confronted with such open rudeness. An absolute disgrace. That said, other staff were fine so it´s unfair to tar all with the same brush. Writing this 2 weeks later I´m still seething! 80 pounds for a night really is rather steep for...