Hotel Eco Vía Lusitana — Hotel in Madrid

We are currently staying at this hotel for 4 nights.||On our booking and on their own website it advertises the rooms have air con. ||On arriving in our room yesterday the room temperature was 25 degrees. My husband looked at the instructions posted to turn on the air con and proceeded to follow them. After an hour the temperature had increased rather than decreased. He went to reception and was instructed again how to do it.||It didn't seem to work but thought it will improve. During the night the temperature increased yet again to 26.5, making sleeping very difficult even with just a sheet on us.||This morning after taking a photo of the temperature of the room, I went to reception to show them what the temperature in the room was ONLY to be told the rooms will not have any air con UNTIL FRIDAY 3rd May as that's when it's considered summer.||No where on their website or on my confirmation does it state this.||I understand to locals that even at 25 degrees (temperature outside yesterday)it is still cold but surely as an international hotel it should cater for all nationalities.||I asked if they had a fan available to which the answer was no but they were quite happy for me to go and purchase out of my own pocket!!||The safe in the room doesn't work, once again after following instructions and getting activation code from reception. ||||The breakfast is a good quality and wide variety. Staff in the cafe bar are very polite and helpful. Shame the same can't be said for reception staff.||||Here's to 3 more...

This hotel was not on our itinerary but ended up here due to broken rental car. By the time that rental company delivered a new car to us, it was to late to continue to Lisbon so we needed to find a place to sleep along the highway for that night. The decor is ok parking is the cellar and they do charge for parking over night. the room was expensive considering there is not service, the hotel has a quasi-bar and there Idea of a tall glass of water is a bottle and no ice. you will need to go downstairs to get 2 ice cubes because it is and endangered species in this place. the only person who was even nice to us was the Receptionist every one else was a snob. Also, I forgot my brand new burgundy plush slippers and no one even called to me to say they found it. No I will never rent...

After a long international flight, I asked the staff if they could heat up my meal, but they refused and only pointed me toward the buffet instead. It felt dismissive and unhelpful after such a tiring trip. A bit of understanding and flexibility would have gone a long way in making guests feel cared for.

Update: I was told the A/C isn’t working because they shut it off for the winter months, even though it was working fine on the first day. The night receptionist is by far the worst—unhelpful and rude. Also the internet was spotting. I work remotely and the internet...