We stayed here after our wedding as our Mini-moon for 5 nights.
From personal experience we often take 5* ratings with a pinch of salt, but I can honestly say Torre del Marqués is a true 5* retreat.
It is a small 18 bed hotel, so you very much get the personal experience. The decor is so relaxing and the building has clearly been restored with love and attention to detail.
The rooms are perfect, very quiet, amazing beds, and the views are wonderful.
The spa was incredible, their wine and food was perfect. The lamb was a particular favourite.
The staff are amazing. You can tell a good hotel by the staff - there was no fake smiles, everyone seemed to genuinely enjoy their job.
All the front desk were happy to help with anything, and always with a smile. They even sorted out horse riding for us at short notice.
All the back of house staff were always polite and friendly.
The restaurant / servers were always attentive and very polite. All the staff were amazing but inparticular Jorge, he always took time to make sure we were ok, he kept a note of what we liked and didnt (without us even knowing) and gave some great suggestions on wine based on what we had been trying. He even kept the last of a particular bottle aside for us to have on our last night. It is hard to describe but that type of service is not taught and the management have done an amazing job in having such an incredible group of people working there.
We will definitely be back - the perfect...
Read moreThe hotel, rooms and surroundings are fantastic. We stayed 3 nights in this hotel. We picked this hotel based on previous reviews and the photos, but are sorry to say that for a five star hotel, it did not live up to our expectations. There are important feedback that we would like to highlight to the management of the hotel.
The main problem is that this hotel is under-staffed and there was a constant lack of service and attention. A few examples: In the pool area there were broken sun beds and umbrellas that were not taken care of during our 3 day stay. Sometimes there were no pool towels available. The pool lacked proper cleaning and during our stay there were quite a lot of small stones in the pool that were never removed. The ”pool bar” is only a phone and there is no staff there to take care of the installation and customers. Also, the pool cover is just rolled up beside the pool (not removed) and there is a huge blue plastic covering the views from the pool. Big dissapointment for a 5-star hotel. The bed in the room was sometimes not done before 16 pm The garden area with sofas was not well taken care of. There were no cushins in several sofas, grass was left long, cups/glasses were left on the table and there was no staff paying attention to that area.
The lack of staff, service and attention is a big pity for this...
Read moreThis is a really lovely hotel. ||It is set in a beautiful part of Spain, and one that I have not previously explored. Unfortunately, we were only there for one night on our way somewhere else, and so we did not get much time to explore. However, we will come back to this region and we will certainly stay at this hotel. ||First of all the good points:|There's plenty of parking and there are dedicated spaces to plug in an EV/PHEV. ||The staff, without exception, were brilliant - kind, caring, friendly, efficient and proud of their hotel. ||Our room was lovely and well-appointed, with a comfortable bed and beautiful views. The bathroom was well stocked with useful amenities. ||Dinner in the restaurant was magnificent, especially the traditional lamb shoulder. ||So why only 4 stars? There are a few points for improvement:|• the key card system for the rooms was not behaving itself and we had to get keys changed three times|• for a hotel of this quality, there should be a couple of free bottles of water in the room|• there was someone's stockings left on the shelf below the coffee maker||I'm not a fan of baths with showers in them; I much prefer a dedicated shower but that's not something that is easily changed! And if you do come to stay here and want to use the spa facilities, bear in mind that they are small and so need to be...
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