YUN ESTATE HOTEL — Hotel in New Taipei

This hotel's positioning is crispy clear. It is a family friendly hotel with an onsen experience and executed well through our 3 day stay there. ||||There is lots of thoughtfulness and little detail that I come appreciate with too many trips under my belt. First, the decor and the onsen experience. When entering, the wooden lattice frame at the front door that covers the glass entrance tells is delivering a subliminal mesaage: earth tones, natural elements, warmth. And I was right, the lobby and the restaurant (loved the wooden curvature and the ceiling) evokes a strong feeling of home or a mom and pop ryokan, but modernized to 21st century standards. The rooms are categorized into the five natural elements. We stayed in the "water room". The earth tone theme continues. This is well laid out room with one tatami room, perfect for kids. The master bedroom took some inspiration from the classic Peninsula quad layout. One side is the walk in closet and a vanity table to put all of our luggage and two sets of well fitted yukata and a special set slippers making a subtle reminder to visit the onsen. The other side is a bathroom with a shower plus tub configuration. For those (like me) who worry about kids slipping in the bathroom, the tiles are antislip and the bathtub doubles up as a mini onsen. One detail that I liked: the glass door sandwiched a piece of ryokan like wallpaper, so you get the wallpaper ambiance without breaking it. =)||||Next onto the onsen. Men and women are separate and after dropping all our clothes, you make a right turn and the space opens up to a shower area and the onsen with earthy tones with clean lines. Felt like the interior designer wanted to give us a positive surprise. The onsen is covered but the skylight lets in plenty of natural light. With two pools, one hot and one cold, user can choose what fits them. The little wooden stool and pail adds an extra later of detail. Also liked the in house Camelia shower gel they provided, not too aromatic but comes with a good smell. ||||Onto the food. We ordered breakfast. Instead of serving it on plastic trays, it is served in a few stacked wooden boxes to mimic the ryokan. Food was delicious, with lots of small dishes and a main dish that changes everyday. We also had lunch in the restaurant where they had an outdoor area that is ideal for chilling in a breezy evening with views of the Tamsui river. I had the shredded black chicken rice, which was delicious. Chicken oil was infused into the rice which makes it extra tasty. ||||While the kids had plenty of fun in the onsen, we also checked out the playroom. This is definitely inspired by a fairy tale town. Three "houses" - one kitchen, one tool house and another fruit seller market anchored the corners with a slide and swing in the middle. It smelled extra woody and I was not sure if it was new or if they had infused the room with some lemongrass oil. My baby girl had lots of fun role playing by selling me vegetables or making me a sandwich. There is also a quiet corner to read books. ||||There is another mini play room in the basement with two arcade games that had all the arcade games in the 80s. Is this for the kids or for the adults? =P I willingly played a few games of Street Fighter to reminisce when Nintendo only had two buttons, not eight.||||With all the great hardware, the software was also up to standards with an extra attentive staff that ran out to grab our luggage when we arrive and always put on smiles when we see them in the morning. ||||Great stay and we hope this newcomer...

Check in: |1. The Lady for check in Jenifer was nice and friendly. She check with us one day before arrival to see if need any complimentary pick up required and also help choose breakfast style. |2. After arriving the hotel, the reception desk give a fast check in also hotel intro. And give complimentary bottle water with refresh dessert. Very pleasant after arriving. |Transportation: |1. Driving: they have free covered car park on B1, and unlimited access with security. |2. They provide free pick up using a nice van from closer MRT station ( 紅樹林)|3. Public transportation: there is a light rail station which is only 5 min walk to the hotel. ||Concierge service: |The front desk provide detail map for local tourist spot with different language. Also, the complimentary shuttle ( using a nice mini van) can drive and pick up us to the tourist spot in town ( Tamsui Fisher man wharf , old shopping street , and MRT station) |We use shuttle service to the wharf and rent a bike back to the MRT train station and they pick up. Very smoothly. ||Sound area :|The hotel is inside a nice residential-area, so it’s pretty quiet. Feel very relax and slow path, no crowd. And there is a 7-11 about 5 min walk. ||Hotel facilities:|1. The public hot spring bath is on first floor. It has nice big pool. One is hotter( 42 Celsius ) one is cold. The hot spring is very smooth. Feel nice when soaking inside the bath. |2. The photo booth on G floor give a nice chance to take photo back to old time. They also old school video machine for free play same floor. |3. Second floor has large kid play ground which is indoor also the gym is on the same floor. |4. Lobby floor has a nice outdoor deck which can see the river . |5. There is also a bar on second floor. ||Hotel room: |1. The room has a full kitchen, dining area, living area, a separate bed room and nice bathtub also a laundry machine and a large balcony with river view. Also a Japanese Fulton floor with separate door. |2. Kitchen facilities and support tools can be request from front desk. There is free and charge mini bar and snacks. Free drink includes Taiwan beer, Marvel soda, bottle water, sparkling water, sports drink and Fred local fruit and cookies. Which is more than enough . Also they have 3 different flavor of tea bag and capsule coffee machine. |3. The toilet and bathing are has its own air conditioner with heater which is nice when taking shower. Never got cold or feel hot. |4. Both living room and bed room has TV. The sofa was comfortable also, the sleeping bed was nice. ||Breakfast: |They provide either Chinese or Western style breakfast delivery to the room according g to your schedule. The flavor taste nice. And in room dining make life easier without leave the comfortable room. ||In conclusion, this is a very relax and warm hotel , very nice for a vacation away from home. This hotel make me feel like home. Comfortable, relax, and enjoyable. Definitely will...

Booked 4 nights stay through their website. We have 2 adults and 2 kids so we had the larger ‘Water’ room. We also noted on our booking that we will be traveling with 2 kids so 2 x $880 =$1760 was added to our booking of total of $26956. Upon arrival we were told they charge $880 per kid per night, and their website only calculated 1 night, So it’s our final charge would be 3x$1760 more. We were too tired after a 14hr flight that we didn’t argue. But if there’s a bug with their website they should just honor the pricing. ||We booked the hotel room because hubby had to work during the night and we like having the separate bedrooms with the kids. The kids were quite excited with the Tatami setup in their room. The front desk agents were always welcome and friendly, however, we were quite disappointed with the housekeeping department. When we first checked in we noticed some left over crumbs in the living room. One day when we came back to the room, the room was half cleaned. They made our bed but not the kids. They left dirty dishes in the sink for me to clean. Honestly I do not like housekeeping in the room during Covid so I only asked them to clear out the trash. but making one bed and not the other and moving used tea set and cups without cleaning is a bit odd (one day they moved it to the sinks, the other day it was moved to the shelf). Hubby was extra annoyed when we walked by the front desk one day and we were told by the rep that their housekeeping crew found our kids drawing on their floor. Such a random accusation !! My kids are older and has never drew on the wall or floor even when they were younger. They may have dropped a crayon on the floor which broke into pieces and left some crumbs but no one drew on their floor for sure! Their housekeeping crew really needs to be retrained. ||We had high hope with those hotel with the apartment set up and proximity to the city and were hoping if it’s all good we’d keep it on our list of go to hotel whenever we visit the area. Unfortunately we were with the so called bug with their online booking system and housekeeping we will need to look for...