Hotel Blue Sapphire — Hotel in Dar es-Salaam

Worst hotel I've ever stayed! My two weeks there was a nightmare! And this is not malicious, all truth and should be taken positively!

1. Staff appeared clueless and untidy, never understand the menus and not properly trained on customer service. Zero professionalism!
2. Awful food! Bread was mostly not fresh, fruit salad melons weren't fresh, pineapples weren't fresh, cauliflowers terrible, juices were only fresh once in a while, cornflakes went missing for three days, catering pans weren't properly labelled, and moved when you open....I only enjoyed water!
3. Poor timekeeping! You order a meal and it takes centuries, in some situations, they get you wrong food! You sleep hungry!
4. Housekeeping was another nightmare. I complained twice, my beddings weren't changed in three days. My towel smelled like sheep urine, again, I had to beg for a towel...all I got was "samahani kaka" nonsense!
5. Equipment, my heater kept working even after switching off everything. I prefer cold baths...hot water scares me, moreso in a humid place like Dar Es Salaam.
6. Parking was mostly reserved to unknown people 24/7.
7. Bar side was very unclean, not fumigated for ages. Funny smell, tiny cockroaches crawling on seats.
8. My iron box was rusted, the adjustment knob was loose...it could only iron light cotton fabric well. Rest, unless you press under the mattress. Cloth hangers were very poor quality as well.

....I can go on and on and on! If I were in charge of that hotel I'd fire everyone and get in properly qualified people who understand hospitality proper. The manager in charge appeared clueless and quite timid.

I'll never stay at Sapphire again! I won't recommend it to anyone who prefers value for money, unless they correct their operational issues. Unfortunately it's the only nearest hotel to...

I took this hotel for 7 hours, because my flight arrived from zanzibar at 7 pm and 4am I had the flight. hotel ia closed by the airport and have free transfer, i booked because this. I HAD THERE the worst hotel experience i ever had in my life! starting to book my transfer i put attaches the conversation, i send bordong pass print bu whtasapp and email, and for my surprise No one was waiting for me when i arrived at terminal 1 7:15 pm, i needed paying $ 20 for a taxi from Terminal 1 to hotel, the terminal closed,my floght was the last of the day. I got taxi and arrived at hotel and no one gave any satisfaction. in the room, had only one towel, the sheet was stained and the smell of cigarette throughout the hotel and the room was very strong. As I just wanted to rest and take a shower About this i decides to stay at the hotel. BUT TO MAKE MATTERS WORSE, in the middle of the night a employee girl comes into my room without any permission !!! a total nonsense !!! I was terrified. I checked out and tried a payment solution, some discount for spending the taxi, not having a towel, employee coming into my room without authorization and I was unsuccessful, quite the contrary the employee tried to charge me more than my reservation. booking, $ 10 more. I showed him the reservation and then he saw the correct value. Escape this hotel, do not respect the guest and do not have to deal with the mistakes they have made. stay at the best western nearby. Leon...

Diabolical. This place should be a 1 star hotel. It's shockingly disorganised. I arrived to a sweaty, musty, damp smelling so called 'executive' room to find an absolute state. Everything is broken, TV doesn't work, shower trickles water from a broken spout, sewage drain smells all in the room. The whole place needs a refurbishment. The carpets are filthy stained, walls all damaged and paint coming off everything.||||There are about 100 staff here, none of which know anything. They could run the whole place more efficiently with a fraction of the staff. But actually train them. Training them not to lie would be a start. ||||The steam room and sauna have wires hanging out, are totally broken and have dirty washing all around the doors. One of the main reasons I chose this hotel after long hikes. ||||The breakfast experience was laughable. Sour milk, broken juice and coffee machines, cold food that supposed to be hot. Hot food that's supposed to be cold. And not one of them could give a crap.||It's an absolute joke....