River City Hotel Mukdahan — Hotel in Mukdahan Province

ONIONS:||||Check-in was a disaster. No one to help with luggage in the lobby drive-up area until we brought it into the hotel ourselves. They gave us our room key card for a room on the 9th floor. When we got there, the room was a mess from the previous guest--unmade beds, towels on the floor. When we went back to complain, they changed us to a room on the 10th floor. Same thing--room open, but not ready---still unmade/uncleaned from the previous guest. We called back down to the lobby, and they told us just to wait in the hot, non-airconditioned hallway until the room was cleaned, and they'd send someone to clean it. Much later, we finally entered our room, VERY tired and sweaty from the check-in procedure. Definitely, there is a lack of communication between lobby and cleaning staff.||||The water barely dribbles out of the shower, with marginal pressure. Early in the morning you can't get hot water because the solar-heater pipes on the roof are still cool from the night. Scalding-hot showers are available at noon, however. Mold around the tub/shower areas. ||||ARCTIC SHOW: Our air-conditioner started noisily making ice in the middle of the night, dropping mini-ice cubes into the housing of the unit. But the next morning we had a real show, when the conditioner started spitting out large chunks of ice and a fair volume of water all over the wood floors--it sounded like a wood chipper in full operation. Couldn't watch TV or talk over it. Couldn't stand/sit near it either for fear of being brained with a chunk of ice. Later, it turned into snow, which was a nice change of scenery for hot Mukdahan. ||||The revolving restaurant (opens at 6pm) started revolving about 20 minutes after we arrived. All the shades were down on the sunset side, so couldn't enjoy the sunset before the rotation began. The air conditioners hadn't been started soon enough before opening time, so it was uncomfortably warm for the first half-hour. Management just trying to cut too many corners to save money. Prices were on the high side for Isaan, with most simple dishes starting at 200B and up. Only Thai food. ||||As with many Isaan hotels, they open up the pool to all the little kids in the community for a small fee. Thus, the pool was crammed all day with little (I think "peeing") kids, with little room for hotel guests. Their moms and caretakers used all the pool chairs, so no where to sit. ||||Wi-fi was slow everywhere. ||||Serving staff in the restaurant had zero English skills. Good thing I can use Thai as a backup. However, in a tourist spot such as this, I like to give staff a chance to practice their English. Apparently, few foreign guests must come here. ||||ORCHIDS:||The lobby has some nice decorative touches, and the guest rooms were not too small. ||||A good buffet breakfast. Nice variety, and tasty. It was 90% Thai dishes. Western food: eggs and toast.||||Once the revolving restaurant was started up (the revolving part), there were some nice views of the region. It takes 2 hours for one revolution. The "graffiti wall" was an interesting touch, but seemed a bit out of place for a restaurant such as this. ||||Despite the lapses in service quality, all the staff were...

I booked this hotel for 2 rooms for 2 nights. I wanted 1 double & 1 twin on the same floor. The website would only allow me to choose 2 doubles or 2 twins. I went to modify my booking and the agency contacted me to advise that they had contacted the hotel and they required me to cancel the booking and lose the full price of both rooms and then book the rooms individually we me absorbing the cost of the charge imposed by my bank for 2 transactions instead of one. Upon arrival I asked to change the rooms to 1 double and 1 twin and the staff said OK. When I went to the room they were both twins. Poor attitude by the hotel. This hotel is well past it's "use by date". The rooms are very old, bathroom was sub-standard, the beds were hard, the room was poorly lit, the balcony was great with views over the Mekong but strewn with the remnants of some previous guests take away meal. I thought breakfast was included in the tariff like all other hotels. It was not. It was 120 baht for an American or Asian breakfast without any description of what was included. Whilst I considered what to do I had a coffee, It was awful and so I proceed on the basis that the breakfast would be the same. We left and went to a great noodle soup type place on the river and had a fabulous breakfast for 160 baht for the 3 of us. The hotel has a revolving restaurant on the top of the accommodation tower. There was a charge just to go in and have a look at the menu. We didn't bother. Overall a poor hotel in need of a...

I thought I would stay at this hotel because it was across the road from the Night Box food area and you didn't have to deal with the Soi dogs barking at you and trying to take a bit.||The rooms where good but the show was awful as no hot water in the morning only at midday and afternoon when the sun heated the water pipes the shower head had lots of calcium around it so you had little water come out. I did complain about it but nothing was done they spoke little English.||The breakfast was if a big group was in you got a buffet breakfast lots to choose from if no big group just two choices western or Thai, I think most of the good rooms where given to the Thais we got what they could not give to the Thai people.||Don't think about going to the revolving restaurant as it stopped revolving 5 years ago, the food needs to come from the ground floor so it's cold by the time it reaches the 15 and 16th floor.||The good thing was the pool nice and big and...