K Park Grand Hotel Suratthani — Hotel in Surat Thani Province

Arieved quite late and checked in 8pm. The front desk receptionist is very VERY unprofessional, she dosen't look at me when I am trying to ask her almost anything. No wifi password was given, after the check in no one seems to care where I should go. Nothing was advised. VERY VERY DISPOINTED WITH THE SERVICE LEVEL. OH! and the swimming pool? Its in a community neighbour in the end of the alley!! And you guess it... when i asked about the swimming pool.... she said you can show them the keys down the alley but I think its closed, while looking at her phone!! Oh and the bed is as hard as sleeping on a rock. I also have reasons to believe the 11th floor is haunted.... looks like they r renovating the floor but I can access the floor easily and have myself ghost hunt TV show. First and last...

We booked a twin room (2 single beds). After we checked in, we got a room with double bed (1 big bed). We went to the counter and got another room. However, when we opened that room, there's personal stuffs in it. It's an occupied room! Though the hotel staff rushed right away to change us to another room, this was already very ridiculous. It's lucky the guest of that room was not in it by that time. Otherwise, what would happen? And, if you're the guest in a room, what'll you feel when someone just bombed in with the key from the counter? I really can't trust a hotel whose staff did such a behavior.||||For the room itself, it's just so-so. The air conditioner is kind of loud. Besides, we prefer a hand shower (which can take on hand) in the bathroom, but there's only a shower-head (on...

This was a disaster. We waited almost 2 hours to check in. Then our key did not work, we had no electricity in our room. It was 11pm before we finally got into our room. The bed was old and crooked, it sank almost to the floor. The included breakfast was not edible. Literally everything being served was old. In the morning we had no electricity and it made us late leaving. By 11am we checked out and again made us wait because they could not find our file. You are disorganized and unprofessional. Shameful, really. The only "grand" part of our stay was the disaster and discomfort it...