One resort Jockey — Hotel in Maghreb

Review on One resort jockey. Also known as sun connect. What a disappointment. We booked this hotel on the basis of reviews!!!! Not sure if others have actually given honest reviews. We stayed in this resort for 6 days, we are family of 4 including 2 young children. I would not rate this hotel a 4 star. What a disappointment. 2 star. Some staff in the resort are friendly and some are not. Hotel is very DIRTY. Rooms are dirty, sheets and towels have stains. The cleaner will not clean your room properly. Simple thing like hotel lobby isnt cleaned the carpet is dirty. We can hear lots of noise from other rooms and from the lobby area. Walking bare feet in your room you will get dusty feet. Bathroom/ toilet isn’t cleaned.

Dining room is not managed very well. You will get plates, glass and cutlery that has not been washed properly. You have guests running around to find a table. You are not directed by the staff to a table. Breakfast and lunch food is ok. Dinner is a big disappointment. Food by the both pool is ok, not great. Portion size are small when serving, stingy!

When we checked in the staff at the reception were very sweet and the director of hotel management was checking us in. He told us he was sorting us out with a room and walked us to the room he was offering. We had booked a family room/ suite however he took us to a triple room. He was offering a room that we had not paid for. CON MAN!!! When we said we have paid for family room not triple room he said we can stay here for one night and will give us a family room the next day. Con man!!!! I noticed they had done that to few other guests after speaking with others. However this got resolved after we insisted to be given what we paid for. We were then given a family room . This was not a easy check in, took us 2 hours.

Food was not nice, quality of food and drink is cheap , there is no taste or flavour in food and will not give us enough food. Food near the water slide is better than the food served in the other parts of the resort. There isn’t really any child friendly food. Seems like the workers are tired and over worked therefore not doing what they should be doing. Service at food and drink is very slow. The only thing we like on this hotel was the water slides and the pool. The beach is dirty. You will find cigarettes butts and other rubbish on the grounds of the beach. No kettle or iron in the room. The gym is always closed.

I could write more in this review and would be a long article. Please do not fall for other reviews when you book this as I think those were not honest reviews and we were...

Oh My god wat can I say we took a holiday to this hotel on Wednesday 13 ov June 2017 and now is Friday the 15 and we have come home cost a foutune but we wasant staying there it was a war zone we was scead for our lives so unsafe Thomas cook told us it was safe child friendly lots to do outside the park English food well put it this way it was so dangerous our rep told us not to go out side the complex a lady nexst to us got robbed ov her fone and bank cards the food if u would like goat soup and camels milk u will be fine descusting very dirty plaites wasant clean never seen food like it the room the barthroom smelt ov urine the bedding was stained and filthy u get a tv but not 1 English Channel I was given a glass a Coke with a dead fly in seriously I’ve bin a lot ov places this would be the worse and cost a Foutune PLEAS avoid its not safe !!! 3 other couples was trying to fly home as well children on motorways selling food this resort was not for me I wasant there 2 full days I was home so on the Friday the coach didant turn up to take us to the airport so the guy in the hotel arranged a taxi !! There we was with a 4 year old doing nearly 100 mph with a driver that couldant speak a word ov English drives us around for an hour to then start throwing his hands about he didant no where the airport was about I’ve never been so scead I’n my life this holiday was hell for me and my family I’m gutted don’t go to SunConnect one resort !! The pictures are not wat they look like and I will never book with Thomas cook again to send family’s to such a...

Our first visit to Tunisia and it was fantastic! We stayed at the oneconnect sun all inclusive hotel resort and loved the whole week! Our welcome was fantastic, with the enjoyment team dancing and handing out drinks to newcomers, check in was fast, our bags taken to our room and the room itself was perfect. We are family of 2 adults and 2 children so we had 2 beds pushed into a double and 2 single beds in the room. We also had a balcony facing the front of the property so we could see the pools and aqua park. Food was varied and plenty available throughout the day and night, drinks were all brilliant (especially the cocktails) and plenty of childrens options in the krick krack kids area. The beach is accessible directly at the back of the hotel and camels and jet skis are available to ride. The Thomas cook concessions tour guide, Wissim, was very helpful and we booked a trip to Friguia Parc which is a local zoo. The enjoyment team were all welcoming and friendly, engaging with adults and children all the way through the week. A special shout out to Ayoub for chatting to us, taking time to tell us about events and showing off his dance and acrobatics skills. Great hotel...