Zakros Hotel Lykia — Hotel in Fethiye

I live in the area and have visited this hotel a couple of times on a visitors day rate , which I will add has gone up twice this season ..Last year 150 TLR it’s now 350 TLR.||Looking forward to spending a relaxing day with lovely food..||How wrong was I … Come lunchtime we headed into the restaurant and ordered lunch. I have a very serious allergy to pepper of any sort and chilly in any form.||The waiter understood and the chief even came out to check what I ordered would be ok for me..perfect …Enjoyed lunch and the afternoon..||Come the evening was a different matter.. The same waiter (very kind helpful man) ..||I ordered rib of steak, making sure they waiter understood my request for no pepper of any kind or chilli..||My steak arrived and on inspection it was covered in cracked black !.. I called the waiter over who I explained again about the pepper ..He apologised and took the plate of food away only to represent it within minutes ..It was the same steak same plate! I refused it again and back it went …After a short while the same steak and the same plate but only with vegetables scraped off, my companion and I now referred to this as the boomerang steak. This time I refused and asked for the duty manager..||A young man appeared and I fired me he was the responsible adult in charge.I explained the whole situation to him He listened and apologised and said he would take the cost of the meal off the overall bill..||On asking for the bill for the day it was clear that the meal had not been removed from the days expenses as promised. At this point another person appeared wanting to know what the problem was and had I told the waiter I was allergic to such ingredients as if it was a whole new thing. Having explained to this individual the seriousness of my allergy and that I’m not in the habit of not telling people and that we had already spoken to somebody who had offered a refund on part of our days bill at which point this individual got a very animated and aggressive in tone refused to look at me but looked elsewhere and said that it was the policy never to give refunds. He then went on to say that he didn’t know who this person was who said we would have a refund so I said I understand I’m happy to accept a voucher at which point he said we don’t get vouchers either. He offered a glass of wine as compensation but as we were in credit by about £15 and frankly a cheap glass of wine does not cover it not only did I not get an evening meal but I was actually accused of lying which really didn’t sit well with me.||The person concerned was not prepared to listen so we stated that we would leaving but we would mention on Facebook and on TripAdvisor appalling service and how they had endangered my life by not paying attention to my serious allergy.||On leaving the restaurant to get a taxi back there was a gentleman who I don’t know who it was asked if there was a problem as I was talking to my companion about the disgraceful disrespectful attitude of this individual towards good customers.||This gentleman had heard about the incident and wanted a brief discussion as to what had occurred in the process of telling this gentleman the other very || so-called duty manager appeared in an aggressive tone raising his voice to me and talking over me whilst I was talking about my experience. I told him to stop as I was not talking to him I was talking to the other gentleman and in fact the other gentleman told him to be quiet at which point he said nobody tells him to be quiet. I explained the situation I said I didn’t appreciate being called a liar and I certainly didn’t appreciate being challenged my serious life-threatening condition.||I informed both gentlemen of my intentions and I would advise everybody and anybody to stay clear of this establishment they will rip you off they have no respect for you your custom or welfare…||This has been an appalling frightening experience never ever will I recommend anybody to...

Stunning Views, But Completely Ruined by Poor Management.

We stayed here as part of a 23-day trip across four countries, staying in several hotels — unfortunately, this was by far our worst experience. While the view from the hotel is undeniably beautiful, the management, particularly Sabriye Hanım, completely overshadowed it.

My wife reached out to her in advance via WhatsApp to arrange a small birthday surprise — just a simple dessert and message like other hotels graciously provided. Instead, we were sent a $130 sunset dinner setup not including food. When we clarified that we only wanted a small gesture, we received no response at all.

Upon arrival, rather than welcoming us, her first comment was questioning whether we booked for two or three guests. A close friend had surprised us in Turkey and joined us at check-in. We were immediately told we needed to pay $75 extra for the additional guest. We agreed, but their card machine wasn’t working.

The issues didn’t stop there: • Wi-Fi never worked, and despite asking Sabriye Hanım multiple times, she ignored us. We had to ask a bartender for help, but it was never resolved. • Room issues included non-working lights, which required us to be issued a new key, and a bathroom full of ants and bugs, which we didn’t even complain about. • The hotel is poorly maintained considering we paid $320 per night — expensive by Turkish standards. • Communication was extremely difficult, as almost no one spoke English, and we had to rely on Google Translate constantly. • The food was terrible. My husband ordered a burger, and the meat was inedible.

Breakfast on checkout day was disappointing: a few pieces of cheese, three scrambled eggs, some tea, and jam. When we asked for one Turkish coffee and extra eggs, we were told it would be an additional charge and that this was their “standard breakfast.”

Finally, during checkout, Sabriye Hanım again pressed us for the extra guest payment — even though we had asked multiple times for an extra bed and never received a response. Her tone was rude, condescending, and completely unprofessional.

She is running this beautiful place into the ground. Unless there’s a major change in management, I wouldn’t recommend...

The worst hotel I stayed! I booked this hotel thinking it will be an amazing experience but it wasn’t . First of all to access the hotel was quite an adventure ! Then when I reacted the room I quickly noticed that I paid way too much for what it is. Ac is not working properly, when I took a shower , the water was not flowing properly , no amenities which is kind of basic when you pay a certain price … Some insects are coming inside as you can see that the isolation of the room is not well done . But the worst ! The lady at the reception. As soon as I told her I was really unhappy with the hotel compare to the price I paid, she told me “if you are not happy you can leave !” The worst manager ever ! I think she should learn how to treat customers. Then she came to check the problem but made fun of me and said that I’m lying . I uploaded the photo and video to prove it 😒 And on top of that there is not phone In the room. If you need anything you have to go all the way to the reception… then the lady told us : of but I gave you my number ! Nooo my dear you didn’t !

I stayed in countless hotels due to my work as I’m flying right and left all the time but this experience was really horrible !!! Stay away from this hotel !don’t be fool by watching the view of that place cause this is the...