Casamax — Hotel in Konyaaltı

How can a hotel with no integrity operate legally?On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in. - After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation.- We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation.- After such a long journey, we simply needed a resolution that would allow us to check in and get some rest.- The front desk staff demanded we pay €300 before they would allow us to check in for just one night.- Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment.- Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY. - I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip. - Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card.- This CASH-ONLY DEMAND raises serious concerns.- We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking.- Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment.- I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled.- To avoid further disruption to our travels, we chose to temporarily defer the matter.Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what...

I recently stayed at Casamax Suites in Konyaaltı, Antalya, and it was truly an exceptional experience. After researching various hotels and apartments, I chose Casamax based on glowing reviews and stunning photos, and it exceeded all my expectations. I originally booked as a solo traveler for a dental treatment visit, but my grandmother decided to join, and it was the perfect choice for both solo travelers and families alike.

The location is ideal—Konyaaltı Beach, one of Antalya’s best, is nearby, and the area felt incredibly safe and convenient, with plenty of shops, cafes, and grocery stores offering fresh produce, pastries, and bread just steps away. Starbucks and a variety of shops are a minute’s walk, making it easy to grab a coffee or snack anytime.

The staff at reception were fantastic—always friendly and eager to help. Casamax also provides breakfast vouchers that can be used at two nearby cafes, both of which offered fresh, delicious options. I particularly enjoyed the coffee at Bek Bakery and borek at Bulent Borekcilik!

The apartment itself was exactly as pictured—modern, stylish, and immaculately clean. The décor was thoughtfully chosen, with soft furnishings that added a cozy, welcoming touch. The apartment came fully equipped with a kitchen and washing machine, making it incredibly convenient for a longer stay. Housekeeping was excellent, with fresh bedding and towels provided daily, ensuring everything was spotless.

Each room has a private balcony with stunning mountain views—a beautiful spot to relax with a morning coffee. The location is also close to Konyaaltı Beach and the 5M Migros shopping center, with most attractions about a 20-minute taxi ride away (around 120 TL on average).

Having stayed in suites at the Akra Hotel before, I can confidently say I would return to Casamax Suites. It’s a perfect blend of comfort, style, and convenience, and I highly recommend it to anyone...

It is nice spacious , clean it flows I had my own kitchen a decent size bathroom with a shower and a washing machine I had a balcony I had somewhere to hang my washing water and toilet paper was provided cleaning was daily if requested the staff was amazing from reception right down to the cleaners they are all amazing friendly helpful if you need anything you can ask them they will give you tips and tricks especially Mustafa and Mila they made for great conversation if I was waiting for something to be delivered or if I was waiting to go somewhere always friendly always happy to help have not had staff like this at a hotel anywhere in the world it's a good location right downstairs is a coffee shop there is a gratis there's a Starbucks there is a place to eat there is the Miros around the corner there's a dentist there's another grocery shop file is the name it is in walking distance of the ocean there is a lot of outdoor gyms close by there is several bus stops to right across from the hotel the stove is very animal friendly and they love animals it's also one thing I like about them no request was ever too big for the staff it was just a very amazing experience I have been staying here for almost 6 months and I would definitely recommend it next year I would come back here...