J'adore Deluxe Hotel & Spa — Hotel in Manavgat

Well, for starters there are actually some nice things about hotel: not bad design, beautiful pool and quite good dinner. Staff in bars and restaurants work extremely hard and yet always friendly and smiley.

Other details of our stay were not so enjoyable.

Lunch and dinner times are very short, like 1.5-2 hours, it makes restaurant overcrowded. Especially during dinner at peak season its tricky to find a table. They start to remove food strictly on time, so you have to hurry up.

From 4pm to 7pm there is no food at all, only sweets in the lobby till 5pm. Kids don't understand the concept of schedule, it created problems for us. There are no restaurants close to hotel, so if you came back from excursion at 4ish, you are in a bad luck :))

Another restriction is towels time. You can not exchange one during the day, if it's wet, it's wet :) you have strict time window for getting and returning one too.

The worst part was the customer service at reception, it was terrible. Shockingly terrible for a country depending on tourism.

It started even before arrival. I gave them a call few times in order to check the best way to the hotel. Every time I was passed from one person to another to another and all the times they simply hang up without answering my question. No one could speak English on the phone.

I sent the same question to hotel’s WhatsApp group. They offered to call the hotel. I mentioned that I tried without success. They went silent without answering a question.

On check in I noticed that manager on reception talks very cold to some English tourists. It surprised me because In general staff in Turkey are very friendly.

Then we were given room very close to other hotel. They call it “land view” but in fact it's “other person bedroom” view. There are rarely sun there and all wet clothes dryes very slow.

Keeping in mind that smoking is very popular in turkey, having dozens of balconies in close proximity is a bad idea.

Those rooms are very noisy, there are some technical equipment downstairs which is working all day and night long.

Our sleep was terrible. Switching rooms on costed a money even though we didn't ask for a view but simply for a quiet night sleep. Surprisingly that price fluctuated, different people were telling us different numbers (in a variety from 5 to 15 euros per night).

Toilet seat was broken in a room. It was very dated one. Our kid almost cut his skin. Instead of apologising and fixing health hazard asap they said we are responsible for that and need to pay a 80 euro fine, because we didn't let them know straight away. And they could fix it only on our last day there...

Sink was blocked, they couldn't fix till the end of our stay too.

While talking to front office manager Yusuf Çelik it became clear that guests are responsible for everything happening in a room during their stay. For example If air-conditioning happen to stop working during your stay, you will pay.

(This front office manager actually lied about his name and rejected to say his surname to us while explaining that guests are paying for everything. I only get to know his name because they have employee photo board next to reception. He lied about his position too saying that he is the general manager of the hotel. I wonder if real general manager İbrahim Erdoğan happy about this impersonalisation?!).

We rejected to pay and were threatened for that. They shouted, called numerous times to our room, demanding money and promising to call the police.

Obviously it’s ended up in nothing, because when old toilet seat is getting broken it is not police worthy act of vandalism.

Seems like concept of reasonable wear and tear is not known here.

Hotel Is full of warning signs about fines. E.g. Losing plastic card would cost you 10 euros. Making new key in turkey costs 1 euro. These pieces of plastic are hardly few cents. They really enjoy making money out of nothing.

So my advise is to be careful and float in this hotel without touching or using anything :)

… or just avoid this experience...

We traveled to this hotel as a party of 9 to celebrate a special birthday. If this hotel were advertised as 3 star it would be more accurate.We had several issues, but the two main ones were:

Despite ordering a gluten free meal for one of our party in the Mexican restaurant where pre-ordering was required and a careful note made of the dietary requirement, not only was she give only a partial menu and left hungry compared to the rest of us, but one course included an item clearly containing gluten. The staff were completely indifferent to the issue when it was reported. It was as if we were only just then making them aware of the gluten issue and expecting them to arrange a gluten free option without any prior warning.

Second issue - shower head flew off of the hose hitting my friend in the head and knocking her to the ground whilst she was in the shower. The resulting water leak soaked not only the bathroom, but the bedroom as well. Reception were made aware and sent somebody to the room with a few towels. That person then proceeded to stand and watch as my disabled friend was left to do the mopping up, moving furniture to get to the whole floor to ensure all was dry and safe to walk on. NOBODY from the hotel helped, or came to check that the room was dry and safe. My friend could have been seriously injured. The hotel could not have cared less despite being fully aware of the issue.

On reporting these two things (amongst others) to the hotel manager on check out - photo of the said "gentleman" below - his response was: because we had not reported these things directly to him at the time there was nothing he could do we were to blame for not making sure he personally was made aware and were not entitled to rely on his staff to report matters to him reporting to reception was not the correct process - we should have told him directly. we should have known that the QR code and the phone number provided on the information sheet handed to us at check in was his personal contact number and that was the number we should have used to report issues.

We were then presented with a bill for 75Euro for the three bottles of sparkling wine we had during our Mexican meal. Hotel manager claimed that he did not have the authority take even just one of those off the bill as a gesture of goodwill for the issues we were reporting to him.

The hotel manager could not have been more rude. He was argumentative, condescending and patronising. He spoke over me and offered no sincere apology whatsoever for the two very serious issues being reported to him. This person is supposed to be the face of J'adore Hotel and he should demonstrate the values of the company and their attitude towards their guests. If that is the case, this is a company who does not care about the safety and wellbeing of it's guests, and will happily allow them to be injured by poorly fitted bathrooms and to completely ignore legitimate dietary requirements communicated to them.

Apart from the above, other issues include:

despite having three adults per room, we were only permitted two room keys. This did create unnecessary issues. The hotel's response was that they used to give out more keys, but on one occasion guest left a key in the rooms electric slot and then went out for the day. It was pointed out that this could happen when only two keys are provided the hotel manager had no sensible reply.

The member of staff in the hotel spa where towels were to be returned and exchanged for a card called my friend a stupid idiot when she put towels down in the wrong place and left a tiny bit of sand behind in doing so.

the hotels is in sore need of repair in places - spindles were missing and hanging loosely on bannisters, wires hanging out of the back of the hotel hairdryer IN THE BATHROOM NEXT TO THE SINK. Air conditioning vent in the main bar was dripping water yet a sofa was still placed right below it for guests.

room cleaning was hit and miss. Half used bottles of drink left in our mini bar when...

The hotel in itself is beautiful. The lobby has so many seating options and the chandelier, the lift placements and the fact everything is gold make this hotel look so nice and very photogenic.

Now, there are only 2 pools that are actually swimmable. They are actually quite nice, one being outside and heated during the day by the sun, (not an unbearable heat but a comforting one) and another indoor one which is very cold and refreshing. The only other pools I can remember is the one at the bottom of the waterslides which is very shallow, small and usually packed since the waterslides are only open for 1-2 hours at a time twice a day. The other pool is more like a hot tub but is cold water and there was either cat (since that's the only animal that's free on the grounds) or human waste in it. That really put me off that 'pool'. It was cleaned the next day but still, I would not sit in it. The pools were 1.4 metres deep all around, which I think is very ridiculous. Most people want pools with both shallow and deep ends, so it would be more fun.

The private beach was pretty perfect. It was in a good place, the food was much better than the one served at the hotel and the sunbeds, as well as the water, was amazing. The only downside was the shows in the evening were quite boring but night time strolls were amazing.

The food was definitely not worth the price. It was pretty awful actually. Everything tastes the same and the flavours were very bland. The cakes were all jelly type and actually disgusting, so that's a very big downside for me. The best food I had all holiday was on the second to last day when I ate at the beach restaurant. That food was quite nice. On the last day, my sister and I went around this hotel and found 3 different restaurants that were not being used, another cafe, a club, a game room and bar also not in use. That was another downside to this hotel.

The staff is another topic for discussion. Some were quite friendly, but some were absolutely horrible. A lot of them don't speak English, like the doctor, which is very strange. Another staff member who would serve bread would ok to everyone apart from me. He would aggressively serve me whatever I asked for but purposely gave me less than I had asked/signalled, therefore making him agitated when I asked for more. The spa staff were so nice and helpful, whilst the reception staff were also nice. The bar staff were very blunt and made you wait a while.

I ended up getting injured on my trip. That was completely my fault but there was no first aid kit on site. The doctor had closed for the day so I was left bleeding in the lobby whilst they would do nothing to help me except for calling an ambulance. It was a minor injury, so no need for an ambulance but a plaster and a bandage would have done me justice. We had to travel to the pharmacy 15 minutes away to get hold of a plaster.

The rooms were nice and good quality, but I didn't actually notice how poor this hotel was until I left. Overall, I would not recommend this hotel, since there are many others much worth the price in...