Elıps Royal Hotel — Hotel in Muratpaşa

I to give 0 , we had a bad experience in this Hotel. The two guys name Mr. Eser and Mr. Surcan. When we arrived in the hotel we made a check in Mr. Eser who attended us very kind always smiling while he was filling the form he keep saying that my name is nice name . On top of the desk there were catalogs for tour I asked Mr. Eser that if they are organizing tours he said that yes. I said to him that maybe you can arrange for a city tour he said yes as our guest we always make some discount. Ok we will arrange later because I have to go out first to have a dinner. When come back Mr. Eser offered me and my wife a couple of tea. While me and my drinking a tea . He showed us a catalog which of the program we wanted, we chose a city tour, he said ok for a city tour for you is 200euros for 2 persons. He told us that better to talk also to Mr. Surcan he can explain the itinerary. So I spoke Mr. Surcan telling that me and my wife want city tour for that day. Mr. Surcan asked Mr. Eser in their language I asked Mr. Surcan how much the city tour he said 200€||I gave 200€ to Mr. Surcan he received the money without any invoice. So went to the city tour the following day. During our tour we had a lunch with the group. While we’re eating the German couple in our table I asked them how much they paid the city tour the couple said 35€ each person. To be sure I asked also to our tourist guide, she said what? 200€ you paid is too much. Tell them to give you back the excess money they are cheating you. The tour guide said if Mr. Surcan refuse , call the police, is shameful what they did. When we came back to the hotel . A woman with black uniform in the reception telling her that I want to talk the manager,she said the manager is in day off but he will be here at 9:00 pm. Ok fine I said. So at 9:00 pm me and my wife went down to the reception, I saw Mr. Surcan only Mr. Eser wasn’t there anymore. I spoke to Mr. Surcan about the price of the city is not worth 200 euros only 35euros each person. He just smiled 😡I told him give me back the excess money I paid , he refused to gave back the money. I said to him I will call a police, he said very arrogance…ok call the police. So I called the police. Two police officers came i spoke them telling that I was cheated Mr. Surcan refused to return back the excess money I paid . The police officer invited me and my wife to go with police station to make a statement.when we came back to the hotel Mr. Surcan wanted to talk to us apologizing of his behavior, he’s willing to return the money I said Mr. Surcan just give me back the excess money. ||The following day , before breakfast the woman with a black uniform spoke to me that she will help us the only help she can do is giving me only 100 euros in fact should be 130euros . I accepted the 100 euros better than nothing. So those who read my comments beware of these 2 guys if you stay Elips Royal hotel never book a tour with them. Better book...

I give 0 point we had a bad experience in this Hotel. The two guys name Mr. Eser and Mr. Surcan. When we arrived in the hotel we made a check in Mr. Eser who attended us very kind always smiling while he was filling the form he keep saying that my name is nice name . On top of the desk there were catalogs for tour I asked Mr. Eser that if they are organizing tours he said that yes. I said to him that maybe you can arrange for a city tour he said yes as our guest we always make some discount. Ok we will arrange later because I have to go out first to have a dinner. When come back Mr. Eser offered me and my wife a couple of tea. While me and my drinking a tea . He showed us a catalog which of the program we wanted, we chose a city tour, he said ok for a city tour for you is 200euros for 2 persons. He told us that better to talk also to Mr. Surcan he can explain the itinerary. So I spoke Mr. Surcan telling that me and my wife want city tour for that day. Mr. Surcan asked Mr. Eser in their language I asked Mr. Surcan how much the city tour he said 200€ I gave 200€ to Mr. Surcan he received the money without any invoice. So went to the city tour the following day. During our tour we had a lunch with the group. While we’re eating the German couple in our table I asked them how much they paid the city tour the couple said 35€ each person. To be sure I asked also to our tourist guide, she said what? 200€ you paid is too much. Tell them to give you back the excess money they are cheating you. The tour guide said if Mr. Surcan refuse , call the police, is shameful what they did. When we came back to the hotel . A woman with black uniform in the reception telling her that I want to talk the manager,she said the manager is in day off but he will be here at 9:00 pm. Ok fine I said. So at 9:00 pm me and my wife went down to the reception, I saw Mr. Surcan only Mr. Eser wasn’t there anymore. I spoke to Mr. Surcan about the price of the city is not worth 200 euros only 35euros each person. He just smiled 😡I told him give me back the excess money I paid , he refused to gave back the money. I said to him I will call a police, he said very arrogance…ok call the police. So I called the police. Two police officers came i spoke them telling that I was cheated Mr. Surcan refused to return back the excess money I paid . The police officer invited me and my wife to go with police station to make a statement.when we came back to the hotel Mr. Surcan wanted to talk to us apologizing of his behavior, he’s willing to return the money I said Mr. Surcan just give me back the excess money. The following day , before breakfast the woman with a black uniform spoke to me that she will help us the only help she can do is giving me only 100 euros in fact should be 130euros . I accepted the 100 euros better than nothing. So those who read my comments beware of these 2 guys if you stay Elips Royal hotel never book a tour with them. Better book...

Outstanding Family Hotel Experience - Highly Recommended!||Rating: ⭐⭐⭐⭐⭐ (5/5 stars)||I recently stayed at this hotel with my family and I'm genuinely impressed by the overall experience. This place truly deserves more recognition for what it offers.||## Accommodation & Comfort|The air-conditioned rooms were perfect for our family stay, providing a comfortable retreat after busy days of exploring. The rooms were well-maintained and offered everything we needed for a relaxing stay.||## Breakfast Experience|The breakfast selection was absolutely excellent - one of the best I've encountered. There was an impressive variety that catered to all tastes and dietary preferences, with plenty of healthy options available. This was particularly appreciated as it meant everyone in the family could find something they enjoyed each morning.||## Location & Convenience|The hotel's location is ideal - not too far from Mark Antyla, making it easy to explore the area's attractions. What really impressed us was having shops and restaurants within walking distance, which gave us flexibility for meals and any essentials we needed during our stay.||## Transportation|The taxi service arranged through the hotel was exceptionally quick and reliable. This made getting around so much easier, especially when traveling with family and luggage.||## Spa & Wellness|The spa and massage services were of excellent quality - a perfect way to unwind after sightseeing. The facilities were well-maintained and the staff were professional and skilled.||## Customer Service|The customer service throughout our stay was outstanding. The staff were attentive, helpful, and went above and beyond to ensure our comfort. They were always ready to assist with requests and provided excellent local recommendations.||## Final Thoughts|This hotel offers such exceptional value and service that I actually suggested they hire a professional photographer to better market their property - it truly deserves to be showcased properly. The combination of family-friendly amenities, prime location, quality dining options, and superior service makes this a standout choice.||I would absolutely recommend this hotel to other families looking for a well-rounded, comfortable stay with excellent facilities and service. We'll definitely be returning on our next visit...