Anemon Gönlüferah Bursa Otel — Hotel in Osmangazi

I'm writing this comment while staying in the hotel for the last day. My experience in this hotel for the past three days was so bad. Started when I arrived at the hotel, and I was pushed to the old building because I was informed there was no room available while I had a reservation in the new building. After spending half-hour talking to them about that they suddenly found a room, and it was not cleaned well. I was not happy with the room, and they easily said you can cancel your reservation if you want!! They changed it on the second day. The second issue was about room service was so bad I ordered chargeable bottles of water, and they never brought them to me I went to pick them up from the front desk after 45 minutes. The third issue was the internet it was not working well for three days it kept disconnecting. The fourth issue was when l left the room for them to clean it, and came back after 9 hours to find my room door was not closed!! Thank GOD nothing was stolen from my stuff. This hotel easily can drop to three stars based on my experience. The only thing that I liked about the hotel was the location...

Went for a Haman visit with the family...as we had kids we had to book a private VIP room with a tiny mineral pool. All clean and plenty of towels were made available. We had the room for an hour and they allowed us to use it for the full hour. All good so far and would have been a nice experience have we not reached out the night before to inquire about availability and cost. When reaching out in English via the chat function and to the email that was provided, we were quoted a cost of TL2,500 for this experience by D. SAHIN from the Spa directly. What I did not know was that my wife's (local) friend already made a booking on our behalf for the exact same service and was only quoted TL1,750. I surely should not complain about getting a better deal, though it turned out the lower cost tied back to their stated price list, which I checked at the end. It is rather disappointing to see such "foreign tourist based pricing premium" in a supposedly reputable place that is already priced well out of reach for the...

The hotel smell is very bad & very old .|Only 1 elevator for the guests & Its very busy in check in or check out. |The room is very small.|The toilet is very small & the ws noisy. |The room is very warm like you stay inside oven even you switch off the heater & the reciprion inform after many calls they cannot do anything becouse its the system in the hotel.|You cannot open the window becouse its directly in the main road & no saftey in thw window.|Its very noisy in the night & early morning becouse of the dogs...