Mövenpick Living Saklıvadi — Hotel in Sarıyer

We arrived at the Movenpick Istanbul Saklıvadi at 10 AM. Since it was my fourth visit, I requested a room on the B1 level due to its better view, even though I had made the reservation on May 19. The receptionist responded positively, suggesting I have breakfast while he arranged a suitable room for me. ||||Upon my return, he informed me that the only available room was on the B2 level, which faces the street and is notoriously noisy, making it difficult to sleep due to traffic. I reminded him that a similar situation had occurred during my last visit, and he had reassured me that he would make it up to me this time. He then casually mentioned that no rooms would be available until 3 PM, laughing as he spoke.||||Feeling disrespected as a customer, I engaged in a lengthy discussion with him. Eventually, another staff member, whose name I will withhold in hopes that they improve their service, promised to find me a room but asked me to wait. When I inquired about the duration of the wait, he mentioned it could be until 1:30 PM or 1 PM, depending on when the current family checked out. I witnessed that family check out at 12:25 PM.||||Despite this, I was made to wait until 3:15 PM, with the excuse being that the room was still being cleaned. This left us feeling devastated after spending six hours at the reception. My daughter hadn’t eaten, my health was deteriorating, and my husband was so exhausted that he fell asleep on the couch. There was hardly anyone at the reception, so it was not a matter of overwhelming demand.||||After further discussion, I was told that my room was the last one to be cleaned. I would like to address the hotel management directly, as we felt humiliated, disrespected, and undervalued. How can a guest be made to wait for a full six hours, especially when a family checked out at 12:30 PM? Under what circumstances does this happen in a hotel?||||I urge the management to review the CCTV footage and take this matter seriously. I refuse to let this experience go unaddressed, as it has overshadowed an entire day of our vacation spent waiting at the reception. The psychological toll of being treated poorly by the staff, with their dismissive attitudes and laughter, is unacceptable. A room should not require three hours of cleaning, and if this is the standard, then the hotel should reevaluate its operations.||||I will continue to share my experience and ensure that others are aware of the staff's attitudes and how they treat guests with disrespect and...

We are staying over a month at this hotel and this is my second review just to emphasis on how wonderful their staff and their guest care and services are. It feels truly like home. Mr Fikrat, the Front office Maanger has made our stay the one to remember, always polite and problem solving our every request immediately, great personality and excellent Manager. Front office team, Yücel, Hasan and Sabri are excellent supervisers, attending to all every needs, Mustafa, Furkan, Mirhan, receptionists, polite and well manner.

In Guest relation superviser Miss Deniz arranging all amaneties and assistance to make our stay remarkable on daily basis and sweet Esra with her excellent English always made life easier to communicate better and faster. I should also thank the entire bell boys , Baris ( Captain) Arda, Cogan ( Can), Sinan, Ozan, Volkan, and Alpe who tirelessly delivering all my daily deliveries which are many :) 😀 and helped us in a few room moves politely and kindly. What an excellent hotel and team. Also in House keeping, the few people who we got to know daily and kept our apartment spotless, clean and nice, I have to name vedat, Millisa, and Ulia.

And finally our greatest thank and gratitude to Mr Anil for having such a great team and his excellent care to make our stay comfortable and unforgettable.

In addition to normal stay, few days ago, I felt unwell and reception per our request called for an ambulance, and Yücel also accompanied them to our apartment to help with translation, thankfully it was not required to go to hospital,what really made me even more thankful to be here, is the care and attention the staff offers to look after their guests, especially in Emergency situations.

I have been travelling most of my life, working in hotel industry many years and periodically live in hotels :) 😀 and have never stayed anywhere that everyone be kind, attentive, polite and make me feel at home and surrender by family. Thank you Movepick Saklivadi Team for your exceptional service and individual care...

I am writing this letter to express my deepest gratitude and appreciation for the exceptional care and service provided by your staff, particularly Musa, during my mother's extended stay at your hotel.

My mother had the pleasure of staying at your hotel for an extended period, and throughout her time there, Musa and the entire team went above and beyond in ensuring her comfort and well-being. On several occasions, when my mother experienced sudden spikes in her blood pressure, Musa and his team responded with great urgency and compassion. They not only drove her to the hospital themselves but also remained by her side, offering patience, kindness, and unwavering support throughout the entire process.

It is never easy to be away from home, especially for someone of my mother's age and health condition. However, the consistent care and attentiveness provided by Musa and the rest of the staff made her stay not only comfortable but also reassuring for our entire family. We are incredibly grateful for the personal attention and care that Musa showed, which went far beyond the usual expectations of hotel service.

Please extend our heartfelt thanks to Musa and all those involved in taking such excellent care of my mother. Their professionalism, kindness, and dedication are truly commendable and have made a lasting positive impact on us.

Thank you once again for the exceptional service provided by your team. We will always remember the kindness and care shown to my mother during her stay...