We booked a last minute holiday the day before we flew and took a chance on it being okay. First off the staff were lovely, especially Jimmy the manager and Mike the cafe bar guy. Seen reviews that said staff were surly and ignorant? Not in our case but we made the effort to speak to people and smile so you get what you put in. 😁||The hotel itself is very dated and gardens overgrown but the pool area is cleaned every night and our kids loved it. Not cold at all and no trouble getting a lounger. The loud music starts about 10am and goes on till 11pm. We didn’t mind so much but it was all aimed at the predominantly Turkish, Azerbaijani, Belarusian and Kurdistan guests, we were the only English people there. The only bar was at the end of the pool and unless you knew it was there would easily miss it. It was very dark and overgrown and the selection was very limited. However, there was no limit on how many drinks you could get which was good as the small plastic cups didn’t hold much. Okay if you had a beer as these were in a proper glass. ||The area round the reception desk was comfortable and there’s free WiFi throughout although it didn’t quite reach our room in the villas. There were areas in darkness which looked unfinished but looking at the website these used to be bright and had other shops and things here. Not sure what’s happened. The first floor has two doors which have the names of 2 bars on them but you can’t go in and they both look like building sites? Again not what the website suggests.||So, that’s the positives. I’m not a complainer but you need to be aware that the food available is very bland and not what the website would have you believe. There was a small salad, cold meats and cheeses selection every morning for breakfast. A small selection of cereal, some sort of weird sausage thing and an egg dish and that was it. No toast, no bacon or beans or anything you’d recognise as an English person. The coffee from the machine was the best part in my opinion. Lunch and dinner were much the same but you’d have a pasta option and a sauce, no meat in it, and on the evenings there’s an outside grill that did chicken or fish. I don’t have a lot of fried food but I’d have expected chips at least. There was watermelon and cake available which other guests seemed to love as you’d see them piling plates high with the stuff! We used the cafe bar a lot in the evening as they did lovely freshly prepared chicken kebab, pizza, hotdogs and chips. We didn’t try the meatballs or burgers but our food was lovely. You have to pay for it here though but it’s not expensive. Mike was great and he comes to find you when your food is ready, we didn’t expect that and it was a nice touch. ||Our room was awful I can’t lie. The toilet wobbled and had a smell of drains every day. It stank. The tiles in the bathroom were dark brown, the one small window didn’t close properly and no daylight came in and the single light fixture had dirt and dead flies in it. The shower holder was broken and there were no hooks to put towels on. Very dark. The main room had two sofa beds which the kids used. They were comfy. Our ‘double’ was two singles pushed together and you could feel every spring in the mattress. Not comfy at all. The air con was the only good thing about the room. The windows were dark with overgrown shrubs and dark brown curtain which we had to keep closed. Some of the plugs didn’t work and the electrics go off when you remove your room key so you can’t charge your phone or anything when you’re not in the room. Housekeeping came every day to change the towels but came early so if you were still in the room and asked for 5 minutes they don’t come back till the next day. I’d suggest just taking the fresh towels in this case. There’s a small fridge in the room which had seen better days but it kept our water and aftersun cold. The wardrobe smelt musty so we kept all our clothes in the suitcases.|Would I come back? Yes to Turkey, no to the Belkon...
Read moreWe were given this hotel on the spur of the moment as everytime we tried to book a holiday the price went up or there was something wrong with the booking so teletext holidays suddenly threw this hotel at us. As I had a severely disabled 16 year old neice who's first holiday this was I was scared especially after reading the reviews. |However I was pleasantly surprised. I did try to go with a positive attitude but was still skeptical. We were told we would have the club room which apparently is an upgrade However upon arrival they deiced to change us straight away to normal rooms. At first I was not happy with this as club rooms are more spacious with a separate seating area. But after inspecting them I realised it was the best decision they made for us. They gave us rooms next to each other ( we were a family of six) and they were not in a secluded place surrounded by trees. This would have made it awful for us because wen would be surrounded by heat and mosquitoes which would be dangerous for my neice. |Overall thd experience was amazing. Yes the hotel is outdated. Needs an upgrade. The toilets are old with stains and so are the shower heads old. The water has sand coming from it I am assuming its because we are very close to the beach. There are bits broken from the furniture and there is no safe and limited space in the wardrobes. The food is okay with only a few main dishes and few starters and salads. No baklava and only 5 dessert options. For breakfast there is only 2 types of bread and no toaster which I was shocked about. Only 5 dishes for breakfast and salad. Two types of serial. Like I said limited food. No ice cream or constant food like normal all inclusive restaurant. No chips or burgers for children like other hotels. Just cake at 4pm which everyone rushes for and it runs out. Flies constantly everywhere and wasps but this could be because or the 50 degrees weather. However they try to change the variety of food everyday. Never is it the same. Which is lovely and the restaurant staff and manager always try thier best to accommodate to everyone's needs and ideas. |Apart from this the staff make up for all this negative. They are absolutely wonderful. They supported me and my family throughout. I was absolutely shocked at how they keep everything clean or try to. I have stayed in 5 star hotels and they do not clean rooms like they have here. Everyday I would get clean bedding and towels in my room and my floor cleaned. The cleaner was a lovely lady and man. |The swimming area was constantly being cleaned my air conditioning always worked that it was so cold at times I had to turn it off. It was 50 degrees outside. There are 3 pools and plenty of space no rush for lounges. The beach is nice but not inclusive like other inclusive hotels no food there nothing you have to buy food. |The staff Hassan Sulaiman and Furqaan looked after us well. Everytime we had an issue it was sorted quickly. On the last day they let us stay until 3.30pm. Considering checkout is 12. We needed the room to change my neice as she is 16 and needs constant changing. Also it was comfortable for her on the bed. They were lovely about this. No other hotel has allowed us to stay longer. Other 5/4 star hotels charged us for Internet in our rooms. This hotel didn't and it is a plus. The Internet works well and has good connection. The lobby needs more air cons and so does the restaurant. |I had hammaam in the hotel and it was amazing. The staff were limited with English but understood me well when I said I required Privacy. They were amazing. And not pricey at all. |Overall our experience was amazing. We really enjoyed ourselves. Fresh water bottles in the heat. Yes this hotel caters for predominantly Turkish residents we were the only British there shower they teated us very well too. All it needs is modernisation and more...
Read moreWe stayed at this hotel for 2 weeks 8 people and had the time of our life. Theres a lot of room for improvement however staff was amazing and I enjoyed every second I spent with family. It was budget holiday and all you need is family. The food was amazing amazing amazing. I overheard some Turkish families complaining and I pity them because I dont think they could cook this good I prefer more salty foods so I just added on. Rooms were cleaned often. A new shower head would have been great but I still managed to wash and there is free sampoo, fridge door was hard to open but it opened so we stored icecream from the shop available inside the hotel as well as a souvenir shop and clothes shop that sell swimsuits ect. Air conditioning worked like magic, extra pillows available and hairdryer present. The sinks have marble worktops so I could tell alot of money has been put into this place about 20 years ago so rooms need modernising but the pool was cleaned and maintained perfectly every night ready for day. The slides were good my 10 year old had no probs and they all enjoyed. No life guard but all staff are trained and there is always a staff. Bar opens at 11am closes at 11pm free drinks so cant go wrong. Tuborg is the beer and biduble was the Turkish spirit raki like drink not bad. Hamam available and spa and sauna for extra price but still relatively cheap. It was my anniversary so the spa staff really helped out in surprising us. Marvelous customer service from all staff. Non Turkish speakers may struggle due to limited English but seriously go to London if your so fussy. There were frequent service to the beach for free even though the truck seems like it's about to die it didnt and there is a section in the beach that belongs to the hotel where they serve gozleme (cheese pastry) and unlimited drink with watermelon. Theres many activities on the beach like jet ski, was very fun and cheap. Every night there was live music and karaoke and disco within the hotel. Theres also an arcade section with pool and ice hockey and even playstation alongside free wifi in the lobby area. There is no wifi in the rooms that's the only downside but plus side for me due to more family time. Massive dance hall disco hall and you can request music which is great. Frequent service to the nearby clubs for free and VIP access. I mean seriously reading those reviews your there to have fun it doesnt matter if there is a stain on the bed. Get over yourselves. Pay triple amount and go to another place. For the given price this place has alot to offer. They have professional picture taking service which we paid for but again it wasnt over 15 pound for it. Please give this place a shot I really enjoyed my time there and will go to this hotel...
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