Hilton Garden Inn Eskisehir — Hotel in Tepebaşı

This was a six night booking, chosen on the location and by studying reviews of hotels in the area (of which there were quite a few).||||So we got there via the High Speed Train from Ankara, I guess many others will come from the Istanbul direction. Whichever, the hotel is 0.6 miles from the station; we walked and it took 12 minutes as the queue for taxis at the station made us believe we would be there for some time! If driving, there is a car park under the hotel.||||Check on was efficient, friendly staff with a good level of spoken English, and with two fairly high speed lifts, I was soon in my room. The room was large, with a huge and very comfortable bed, aircon, and enough storage for my stay. The adjoining bathroom was also large with a great hot shower and oodles of hot water, clean and restocked every day. Sleeping was not a problem with the comfortable bed and my room was facing a quiet direction. Sadly the free wi-fi was a bit slower than that I have become accustomed to, but was perfectly workable, although this had made the difference from a score of five to four in this review.||||Breakfast is from 06:30, useful for those on business, and found on the Mezzanine floor. Large room, easily enough tables, and lots of food from an extensive choice common to this sort of hotel: cereals, fruit, yoghurt, pastries, hot options and eggs and of course all the traditional Turkish options. The breakfast staff were very efficient.||||So location. Well of course that depends on what you are town for! For us it worked perfectly for work, but directly opposite the hotel is a modern medium sized mall fronted with a Starbucks (debate whether this is a good or a bad thing) and with a terrific selection of places to eat and drink inside, most with optional outdoor seating. While these may be defined as primarily western eateries, within minutes are more traditional (albeit modern) venues. The centre of Eskisehir is walkable, but I guess a taxi might be the preferred choice, and there were always taxis on tap passing outside.||||I was really pleased to have booked my stay here, as were my work colleagues who followed my lead. Recommended, and if returning next year,...

It is a very modern hotel located in a neighbourhood slightly outside the city centre. Getting into the centre is easy however, as a tram line runs close to the hotel.||||The hotel fully complies with the good standards of the Hilton Garden Inn chain; the maintenance conditions are excellent, the services are satisfactory, the cleanliness is perfect and the staff are obliging, even if only a few of them can understand or speak English, so that communication is sometimes difficult. Particularly commendable is the fact that when I was there (mid-May) the air conditioning worked regularly, unlike what I have found in other Garden Inn hotels in Turkey, where the air conditioning was rationed or even turned off for the sake of saving, with imaginable and catastrophic consequences for the comfort. The rooms are well furnished and well tended, and some of them are also provided with a small balcony, which is however inaccessible. The TV has enough channels to satisfy even non-Turkish speaking guests. In the lobby there is a business corner with two efficient computers, but the software on these computers is mainly in Turkish, thus reducing their usefulness for people who do not speak this language. The breakfast buffet is really great, among the best I've found in the Hilton Garden Inn chain. The prices are decidedly moderate (an advantage not to be overlooked) and the benefits of the HHonor fidelity program are granted without hesitation. On weekends the hotel appears popular with families with children. All in all, this is a very pleasant hotel, to be recommended for both business and pleasure.||||The hotel is located in a pleasant environment of recent development. There is a large shopping centre with many restaurants just in front of the hotel, and a giant supermarket is about 300...

I booked specifically a non-smoking room one week prior to arrival. When I did the check-in they didn't asked me my preference but I still said I wanted a non-smoking room anyway because they asked my colleague. Afterwards they still sent me to a smoking room with all the smell and smoke. The hotel manager didn't try to change my room the first 2 times, arguong that they were completely booked and they could only change me the next day and she kept asking if the room was used (so apparently what they didn't want to do is to clean the room). When I complaint the hotel manager, she even tried to make it as it was my fault because I didn't said anything at the beginning (which is not true). No solutions until I arrive at 22h and I had to threaten to complain with central HQ. There was only a sweet intern, here name is Adelina and she sent me to another room and that is the only reason why I put 2 stars instead of 1 (she personally deserves 5 and a promotion). The whole situation unacceptable for a...