Pineapple Bay Resort — Hotel in Bulago Island

At first appearance, this hotel is beautiful. You need to take a boat to get here. The main facilities are beautiful and well maintained. Our room was extremely large, clean and modern. However, there were many problems:||1. On our first day there was no hot water and the electricity was barely on. After we complained, the manager agreed to leave the electricity on all day so that we would have hot water, air conditioning, WiFi and power. Nothing works if the electricity is turned off.||2. We were told there was WiFi. It had been turned off during COVID and did not work for more than 24 hours. ||3. The walkways were being renovated. In some areas, there was no safe space to walk and you had to walk through dirt.||4. There was no mosquito netting around the bed.||||The staff built a fire in the fireplace in our room. The fireplace had not been tested and the chimney was blocked. Our room instantly filled with smoke and nearly burned down with all our belongings in it. It was a very dangerous situation and we had to switch rooms late at night.||However, Pineapple Bay refused to make any refund or accommodation, they just gave us a free bottle of cheap wine. We understand the owner, Mr Amos, was aware of this and did not want to make up for our unsafe and terrible experience. ||One other thing to add. The room had a lovely jacuzzi. However, even once the hot water started to work, there was only enough to fill it halfway and it would not cover the jets.||The only shining light was our butler, Fred. He really tried to make up for all of the problems. He is extremely attentive and understood good customer service. He even gave us avocados from the tree to take with us.||We also understand Pineapple Bay has already tried to have this review...

We are a couple of 60+ and travelling quite a lot around the globe and visiting mainly natural and historical places . Mostly we enjoy lovely boutique places as well small personal lodges. We are glad to share our experiences in a brief form below (including photos) with YOU:||||+ (positive)|| . gorgeous situation on lonely island|| . very close to „Chimpanzes Island“ Ngamba (15min bei motorboat) - BUT 75 Dollars pp!|| . wonderful food prepared by Patrick and unique service by Fred (they made us a wonderful anniversary cake)|| . we were the only 2 guests for 3 nights!||||- (negative)|| . boat trip from Entebbe to Bulago Island about 45 minutes with small open motorboat: when the lake is rough, it‘s not everyone‘s like - new, modern bigger boat with splash water protection would be much-needed|| . welcome through manager very short and cool, even the following days his mobile phone was more important to him...|| . our bungalow was quite spacious, not really cosy. Shower from time to time cold|| . electricity is cut occasionally|| . WiFi only during certain hours in the dining room|| . there was high flood in the Lake Victoria: 5 out of 6 bungalows were flooded|| . small sand beach overflown with plants and human littering || . extremely many sea-flies (you have to take enough anti-moskito sprays)|| . aunts around and inside our bungalow|| . last day: paying by credit cards was not possible|| . all in all: 5 stars correspond 3 european stars here!||||— . I recommend this place with restrictions ||— . Management has...

Great place. Staff exceptional. We had a Butler, Barnabus, who catered to our every need/want. Jockus, our housekeeper, kept our room spotless at all times. Food prepared by personal chef was fantastic. Accommodation was unbelieveable; air conditioning, 2 separate bedrooms/baths with jacuzzis, huge living area with dining area/refrigerator, and large porch with ding area.|Atmosphere was incredible, located on Bulago Isand, very relaxing. Had nice pool.|Nearby to Chimpanzee Sanctuary, Ngamba Island.|Would definitely recommend Pineapple Bay Resort for your...