Igar Plaza Hotel — Hotel in Jinja

I was very confused by the reviews once I checked in to this hotel as the rooms, service, cleanliness and amenities were no way near what the pictures and reviews showed!! It seems that management have a very low expectations of what the room should look like.

The hotel reception was dark and dingy. Once we went up to our floor, the hallways were the same. Upon entering the room, it was very disappointing as they had a passing resemblance to the pictures.

The rooms were spacious however, the air conditioning was less than sufficient. The only way to cool down was to stand in front of the stand alone unit. The vent pipe was also torn so the air vented warm air straight back into the room. Despite asking staff to resolve this, it wasn’t until there was change in staff. Some masking tape was finally put on the pipe which came off as the pipe was covered in dust. We did what we could by placing a towel on the torn part of the pipe.

There was also no room light switch (!). The only way to turn the light off was to take the room key card out.

The bathroom was really small and badly wired, wall plaster slapped on and left and painted with no care at all.

There was a small fridge but unplugged and needed a power adapter to turn it on.

The windows were dusty, not cleaned for days. Some of the windows were cracked.

The room rate came with breakfast. Unfortunately, being vegetarian, we had to make do with bread, butter and jam.

In my experience, we were not happy and would not stay here again.

If you have very low expectations, happy to pay over $68 USD (reduced from $99!!) for a hot, dusty, badly maintained hotel,...

Nice place, clean, accessible and has a nice environment. But the service is trash! Waitresses kept either intentionally ignoring us or she had amnesia. On many occasions, she forgot our order and when she finally paid attention, she delivered our food in bits. By the time another item was delivered, the first one had already gotten cold. And even the food wasn't tasty, I must be honest. That assembly of everything on one plate only looks good but tastes awful. Is it a nice place to go to, yes! Whatever happens after you get there, you need to experience for yourself. And mark you, they're not...

We stopped at the restaurant of this hotel for breakfast, so my review applies only to the restaurant. They have a very extensive menu, of local and western style dishes. I ordered the continental breakfast, which included fried eggs, sausage, baked beans, toast and fried potatoes. The plate was abundant and everything was good. The eggs were fried hard, and that’s the only way they made them. The service was also good, and they made a strong cappuccino. The restaurant itself is a bit run down, but it’s a very good...