Jinja Nile Resort Uganda — Hotel in Jinja

Avoid staying at Jinja Nile Resort! ||My husband and I recently stayed there for one night on July 17, 2025, and our experience was marred by several issues.||Check-in and Room Issues|Upon check-in, we were asked to pay despite having already paid in advance. Our room, C5, lacked essential amenities, including spoons, sufficient tea bags, and hand towels. The bedside lamp and bathroom tap were also not functioning. When we complained, no one responded for over 45 minutes!||Room Change and Further Issues|After requesting assistance, we were offered a room change to C1. We were not keen to move to C1 as it was closer to the pool. Despite expressing our reservations, we were assured that the room would be in working order, so we agreed to the move. Unfortunately, the safe in room C1 was not functioning.||Power Outage and Generator Issues|When the power cut off around 10 pm, the generator kicked in, but the AC stopped working. When we rang the reception, we were told that the AC would not work on the generator and would start once the power was back. The fan had no knob, and it took considerable effort to get a standing fan. In the middle of the night, around 1:15 am, I had to call the reception to report the issue. The staff member I spoke with claimed that the power was still out, but when I contacted the local electricity board, they confirmed that there was no power outage in Jinja. After I shared this information with the reception, the AC started working. ||The following morning, we noticed that the AC in room C1 was leaking water, and there was a significant puddle underneath it.||Management Response|We spoke with Duty Manager Vishal and Manager Rakesh, who apologized and acknowledged the issues. They confirmed that rooms C1-C10 were not meant to be released due to maintenance issues. They also mentioned that staff had incorrectly informed them that we requested a room near the reception because we were "old." This information was not correct. They offered us a complimentary night's stay, but given our prior plans, this gesture felt insufficient. We were disappointed that they didn't offer any alternative solutions or gestures.||Conclusion|Given the price we paid (almost £170 for one night), we expected a much better experience. The hotel's response to our complaints felt like a missed opportunity to make things right. We left feeling disappointed and frustrated with the hotel's management. If you're looking for a hotel in Jinja, I would caution you to thoroughly research and consider other options to ensure a...

Avoid staying at Jinja Nile Resort!

My husband and I recently stayed there for one night on July 17, 2025, and our experience was marred by several issues.

Check-in and Room Issues Upon check-in, we were asked to pay despite having already paid in advance. Our room, C5, lacked essential amenities, including spoons, sufficient tea bags, and hand towels. The bedside lamp and bathroom tap were also not functioning. When we complained, no one responded for over 45 minutes!

Room Change and Further Issues After requesting assistance, we were offered a room change to C1. We were not keen to move to C1 as it was closer to the pool. Despite expressing our reservations, we were assured that the room would be in working order, so we agreed to the move. Unfortunately, the safe in room C1 was not functioning.

Power Outage and Generator Issues When the power cut off around 10 pm, the generator kicked in, but the AC stopped working. When we rang the reception, we were told that the AC would not work on the generator and would start once the power was back. The fan had no knob, and it took considerable effort to get a standing fan. In the middle of the night, around 1:15 am, I had to call the reception to report the issue. The staff member I spoke with claimed that the power was still out, but when I contacted the local electricity board, they confirmed that there was no power outage in Jinja. After I shared this information with the reception, the AC started working.

The following morning, we noticed that the AC in room C1 was leaking water, and there was a significant puddle underneath it.

Management Response We spoke with Duty Manager Vishal and Manager Rakesh, who apologized and acknowledged the issues. They confirmed that rooms C1-C10 were not meant to be released due to maintenance issues. They also mentioned that staff had incorrectly informed them that we requested a room near the reception because we were "old." This information was not correct. They offered us a complimentary night's stay, but given our prior plans, this gesture felt insufficient. We were disappointed that they didn't offer any alternative solutions or gestures.

Conclusion Given the price we paid (almost £170 for one night), we expected a much better experience. The hotel's response to our complaints felt like a missed opportunity to make things right. We left feeling disappointed and frustrated with the hotel's management. If you're looking for a hotel in Jinja, I would caution you to thoroughly research and consider other options to ensure a...

Titles: Extremely Disappointing Stay – Strongly Consider Alternatives

Our recent stay at Jinja Nile Resort from December 28 to 30 was marred by a series of disappointments, prompting us to switch hotels prematurely and incurring financial losses.

Our group of 14, spanning various age groups, encountered issues from the very beginning. The check-in process was prolonged and inefficient, plagued by missing reservations and a complete disregard for room assignments, especially concerning our elderly members.

Upon settling into our rooms, we were met with a multitude of problems – damp sheets, an unwelcome invasion of spiders and ants, and inconvenient room locations far from the hotel lobby. The absence of essential amenities such as hair dryers, in-room irons, and adequate towels only exacerbated our dissatisfaction.

Bathroom experiences were far from satisfactory, featuring encounters with cockroaches, frogs, spiders, and various lizard/gecko species. Despite promptly reporting these issues to the front desk, the response time was regrettably slow.

The resort's laundry services were subpar, displaying a clear focus on financial gains rather than delivering quality service. Guests seeking an iron were promised assistance, only to be confronted with unexpectedly high fees for a few small articles. Misinformation regarding laundry pricing added an unprofessional dimension to the overall experience.

While the restaurant efficiently seated us, the staff faltered in accommodating a simple dietary restriction – a pizza without cheese. Although the food was decent, it stood as the sole positive aspect of our otherwise disappointing stay.

In summary, Jinja Nile Resort fell significantly short in providing even the most basic service standards. We strongly advise prospective guests to explore alternative accommodations to avoid enduring similar...