Mercure Kyiv Congress — Hotel in Kyiv

I stayed in Mercure Congress hotel in Kiev between 15-19 August 2021. We made our reservation through the Agoda website. Staff at the Reception are there with a completely unprofessional local mentality. Especially your staff named SOPIIA. She can't understand or speak English well, speaks in a slurred anger and never tries to solve any problems. Talking to an angry person all the time makes one think about where I've fallen. She was pretending to ask people why did you come here. When entering the hotel, one hopes that SOPIIA will not be there. For the first time in my life, I was getting stressed when entering a hotel. Although Mercure is your higher class hotel, I would definitely prefer the Ibis hotel. We are very regretful that we did not choose another hotel in Kiev. It was also written on the Agoda site that city taxes were included in the price. But they also took cash from me at the hotel (for every day). Maybe this part is Agoda's fault, I'm not...

We stayed here for almost three weeks during our visit to Kiev. The location is good, we used to use bolt to get to any other part of Kiev in almost 15-30 mins max. It is connected to a mall that has couple of good stores, cinema, bowling hall, skating hall, VR games hall. The Hotel is located near-by 24 hr working resturant call Tyger which helps late night hunger.

The hotel itself is just like any other Mercure Hotel, just perfect! Clean, good staff and to be honest reception, room service and luggage guys are beyond good. However, housekeeping staff do actually come everyday but sometimes they came in and did the bed and got out, they did not put no water or at least clean the bathroom. So I had to call them to come again to do it.

Overall, if I visit Kiev again, I’d def come to...

My first choice mid range 4 star hotel is mostly Mercure as I’m a an Accor member, and I can say this hotel is one of the best I stayed in around the world, the front desc staff were very helpful, she even helped me set up my Ukrainian Mobil number, as well as upgrading my room to privilege then to deluxe which is cool the only down side is the breakfast, I expected to see some specific Ukrainian specialities let say Syrniki not the boring Croissant 😊 |The area is is ok, around 3 km to the city center the hotel is in a new complex shopping Mall and close the red line Metro station with a lots of take away and working class vibes |If I’m back to Kyiv the hotel will be my choice but without...