Premier Inn Abu Dhabi Airport (Business Park) Hotel — Hotel in Abu Dhabi

Certainly! Here’s the revised 500-word negative review for a hotel in Abu Dhabi with the word tiles removed:

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I recently stayed at a hotel in Abu Dhabi that, unfortunately, did not live up to expectations. While the location was convenient and the exterior of the property looked promising, the overall experience left a lot to be desired.

From the moment I arrived, the check-in process felt disorganized. Despite having a prior reservation, I had to wait nearly 30 minutes at the reception desk. The staff seemed overwhelmed and lacked the efficiency and hospitality you’d expect from a hotel in such a major city. No welcome gesture, no explanation of amenities — it felt rushed and impersonal.

Once I reached the room, things didn’t improve much. Although the room was spacious, it felt dated and not well-maintained. The furniture showed visible signs of wear and tear, with scuffed edges and stained upholstery. The carpet was not only old but had a musty smell that lingered throughout the stay. The bedding, though seemingly clean, didn’t feel fresh — almost as if it had been sitting untouched for a long time.

One of the biggest disappointments was the bathroom. The walls and floor had visible cracks, and the fixtures were loose. The water pressure in the shower was inconsistent, fluctuating between too strong and barely there. Worse, the hot water supply seemed unreliable — some mornings I had to settle for cold showers. The toiletries provided were minimal and of subpar quality, not something you’d expect from a hotel that advertises itself as four-star.

Housekeeping service was also inconsistent. On two occasions, the room was not cleaned until late evening despite repeated reminders. The cleaning itself felt rushed, with towels sometimes not replaced and coffee supplies left empty.

The in-room dining menu looked promising on paper, but the reality was disappointing. The food arrived lukewarm and lacked flavor. Additionally, the portion sizes were small compared to the price, and the presentation was sloppy. Even the breakfast buffet in the main dining area was underwhelming — very limited variety, and the quality of ingredients didn’t seem fresh.

The hotel’s common areas, including the lobby and corridors, were noisy and lacked proper air conditioning, making it uncomfortable during peak hours. Although there was a pool and gym advertised, both felt neglected. The pool area was crowded and not properly cleaned, and the gym equipment was outdated with some machines out of order.

Lastly, the checkout process was equally frustrating, with billing errors that required lengthy corrections and unnecessary delays.

Overall, this stay was far from the standard expected in Abu Dhabi, especially at the price point the hotel charges. Basic hospitality, cleanliness, and maintenance were missing. I would not recommend this hotel, and I believe there are far better options in the city that provide the comfort, cleanliness, and service that...

This was my third stay at Premier Inn Business Bay, Abu Dhabi – with previous visits in 2022 & 2023, both of which were excellent & left me with high regard for the brand. Unfortunately, my most recent experience was far below expectations & has raised serious concerns about the current state of service and management oversight.||From the outset, the service at the front desk was lacking. The receptionist, Madhu, who dealt with me on several occasions during my stay, showed no smile, no courtesy & no basic hospitality skills. There was zero guest engagement – not even the minimum expected pleasantries that create a welcoming atmosphere in any reputable hotel. This was in stark contrast to my previous visits, where I felt genuinely looked after.||On my second day, I dialled “0” from the in-room phone to request the standard daily allocation of two bottles of water. Something I’m entitled to as part of the room rate. All calls were answered unprofessionally, with no greeting, no name or department identification. Despite three separate requests throughout the day, the water was never delivered. Eventually, at 5pm I was told that because I was checking out at 6pm, I would have to pay for them. A shocking & petty approach to guest service that left me genuinely appalled.||Such responses are not only unprofessional but reflect a worrying lack of training & guest care. It seems clear there is either no quality assurance or guest service review in place by the management, or such feedback is simply not taken seriously.||A notable exception was Ronald from security, who was extremely helpful on my arrival, offering assistance with phone chargers & sharing local recommendations. However, the professionalism was unfortunately overshadowed when on my departure day, he came to my room to retrieve his charger (in spite of me informing him that I will hand over the charger to the reception upon check out) & asked me to leave a review mentioning him by name. This felt entirely inappropriate & further highlighted a complete lack of proper staff training & management oversight.||It was truly disappointing to witness such a decline in what was once a reliable hotel that offered professional hospitality. A hotel is only as good as the people representing its brand at the front line. And n this case, the experience has been tarnished by poor service, lack of accountability & a general sense of indifference from the staff.||I hope this feedback prompts a serious internal review by Premier Inn’s management, both in terms of staff conduct & training, to ensure future guests are not subjected to the same...

Disappointing Decline in Standards – A Letdown from a Previously Reliable Stay

This was my third stay at Premier Inn Business Bay, Abu Dhabi – with previous visits in 2022 and 2023, both of which were excellent and left me with high regard for the brand. Unfortunately, my most recent experience was far below expectations and has raised serious concerns about the current state of service and management oversight.

From the outset, the service at the front desk was lacking. The receptionist, Madhu, who dealt with me on several occasions during my stay, showed no smile, no courtesy, and no basic hospitality skills. There was zero engagement – not even the minimum expected pleasantries that create a welcoming atmosphere in any reputable hotel. This was in stark contrast to my previous visits, where I felt genuinely looked after.

On my second day, I dialled “0” from the in-room phone to request the standard daily allocation of two bottles of water – something I’m entitled to as part of the room rate. The call was answered unprofessionally, with no greeting, no name or department identification. Despite three separate requests throughout the day, the water was never delivered. Eventually, I was told that because I was checking out at 6pm, I would have to pay for them – a shocking and petty approach to guest service that left me genuinely appalled.

Such responses are not only unprofessional but reflect a worrying lack of training and guest care. It seems clear there is either no quality assurance or guest service review in place by management, or such feedback is simply not taken seriously.

A notable exception was Ronald from security, who was extremely helpful on my arrival – offering assistance with phone charging, and sharing local recommendations. However, the professionalism was unfortunately overshadowed when, on my departure day, he came to my room to retrieve his charger and asked me to leave a review mentioning him by name. This felt entirely inappropriate and further highlighted a lack of proper staff training and oversight.

It is truly disappointing to witness such a decline in what was once a reliable, professional establishment. A hotel is only as good as the people representing its brand at the front line – and in this case, the experience has been tarnished by poor service, lack of accountability, and a general sense of indifference from the staff.

I hope this feedback prompts a serious internal review by Premier Inn’s management, both in terms of staff conduct and training, to ensure future guests are not subjected to the same...