Pearl Hotel & Spa — Hotel in Al Aahad

Staying in that hotel was a terrible idea. From the booking till the check out was stressful. I have been to hundreds of hotels all around the world and this by far one of the worst if not the worst hotel i have stayed. From personal experience the staff is not equipped to handle guests especially large group of people. From the very beginning we have given them full information about our stay that it is going to be a party with half of our friends are leaving and won’t be staying and to the fact that it was communicated properly and discussed it few days before our arrival. They have agreed about that and we have ask that to make sure so that we won’t have any problems during our stay. And when we arrived, they keep on changing the rules. We have added additional room and payed for additional beds. When we settled in our rooms, the guests beside us was rude to us, let us say they are racist. The staff in Pearl Hotel does not know how to handle this kind of people. We were so furious how they treat us but the staff and management was not able to solve that until there was a commotion between those guests and us. During our dinner this guest came out in his room and accusing us of taking the chair outside of their room when in fact we have not taken their chairs as we have already a commotion with them, we don’t want to have any argument coz we just want to have fun and celebrate our bdays. To have a break away from the city. Probably the cleaners took their chairs. They can check the cctv. We have not even finished our dinner coz it was already ruined because of that racist guest. We decided to go to the beach side instead and we had a bonfire to cool down. And we continued our celebration at Barako Grill. The next morning, no complimentary breakfast but it is fine, we paid for everything and then when we checked out, we gave the keys and the cards. We went to Barako to have lunch again and yet again they called about the towels which we have not taken any towels at all. We even told them to check our bags and we have waited for them in Barako but they didn’t come. And they have not even apologetic, no apologies was made until the last minute. Over all experience extremely bad. If there is a no star review, we will definitely put Pearl Hotel in...

I am writing to express my disappointment following my recent stay at Pearl Hotel last Christmas. As a guest who has experienced both five-star and three-star accommodations in the past, I had certain expectations regarding the quality of service and amenities at a three-star hotel. Unfortunately, my stay at your hotel fell significantly short of even those basic expectations.||||I had hoped for a comfortable and functional stay with clean, well-maintained facilities and decent service. However, I encountered several issues that made my experience far from pleasant: I was disappointed by the limited dining options available. The on-site restaurant lacked variety and the menu was basic, offering only a few simple meals. I had hoped for a more refined dining experience, especially given the price I paid for my stay. In-room dining was even more limited, with very few options available. The hotel felt dated and lacked the amenities and ambiance that I have come to expect, even from a three-star property. The pool was smaller than advertised, and the common areas were quite basic, with no special touches that could have enhanced the overall guest experience. It was clear that the hotel has not invested in making its public spaces or rooms more inviting. Given the level of service and amenities I experienced, I feel that Pearl Hotel is not living up to even the standard expectations for a three-star hotel. While I understand that a three-star hotel is not meant to offer luxury accommodations, I do expect certain basics, such as functional service, comfortable rooms, and adequate facilities, which were unfortunately lacking during my stay.||||I trust that you will take this feedback seriously and take appropriate steps to improve the guest experience moving forward. I would appreciate a response to this complaint, as well as any steps being taken to address the...

I booked at Pearl hotel expecting an affordable, cozy spot for a quick getaway in one of the suite rooms in the Oasis building. Unfortunately, my stay was anything but pleasant. Here’s a summary of the issues we encountered from check-in to check-out.||||Upon arrival, the front desk staff displayed little interest in assisting us. The receptionist barely acknowledged our presence, staying focused on her computer and showing visible annoyance. After a long wait, we finally received our room key, but without a hint of a warm greeting.||||The room itself was an immediate disappointment. A stale, musty smell filled the air, suggesting it had been closed up for far too long. The carpet was stained, the furniture was dilapidated, and the walls bore scuff marks and mysterious stains. Most troubling of all was the bathroom, which was in a shocking state of neglect—mold covered the shower walls, and the toilet appeared unclean.||||The bed was another ordeal. The mattress sagged in the middle, offering zero support, while the pillows were old, lumpy, and clearly overdue for replacement. Finding stray hairs on the sheets and crumbs at the foot of the bed only added to the discomfort. Sleep was impossible.||||Though the hotel advertised free Wi-Fi and breakfast, neither met basic expectations. The Wi-Fi connection was unstable, disconnecting every few minutes. Breakfast consisted of a meager selection of stale pastries and lukewarm coffee.||||Noise from neighboring rooms—loud conversations, blaring music, and slamming doors—persisted throughout the night, making it feel more like a chaotic dorm than a restful retreat.||||A request for fresh towels and sheets went unanswered despite repeated calls. The staff’s dismissive attitude and lack of follow-through were frustrating.||||As if all that wasn’t enough, we found bugs in the mattress, toilet, and even in our luggage.||||I’m typically quite forgiving when it comes to accommodations, but this hotel failed on every level. Its lack of cleanliness, comfort, and hospitality made the experience miserable from beginning to end. I strongly advise against staying here unless you’re seeking a true travel...