Aloft Dubai South — Hotel in Dubai

I believe some branding or hospitality training is needed at this location. We arrived shortly after 4p.m. on Friday 25th of March to a check in desk with one attendant. While waiting to check in, we were not greeted at all in this small space as we waited well over 10-15minutes before even being acknowledged. There were only two other patrons in the lobby including the customer currently being attended to and there was no designated area for Marriott Bonvoy (Gold Elite Status) check in. The vast majority of locations we patronize have designated check in for Marriott Bonvoy and we are greeted immediately by several staff members prior to check in and frequently during our stay. After waiting another gentlemen emerged from the back office and began checking us in. Prior to him arriving, the individual at the desk started helping the next customer and still at this moment she did not even welcome or acknowledge my wife and I. While being checked in the gentlemen did not state anything regarding our Marriott status as we normally experience. After confirming our ID's, he confirmed feather free for the room and we ended up waiting another 15 minutes before our room was ready although we arrived well after check in time. Our daily breakfast was very welcoming and pleasant as Sylvia was always extremely kind, helpful and pleasant for both mornings that we ate breakfast. The food was decent however, the area where the food is served, should be covered more and sanitized regularly as we observed flies often lingering in the fruit area. The chefs at the egg station were very kind and the food provided there was satisfactory. Overall the breakfast staff were all very nice and always greeted and welcomed us offering assistance when needed. Kudos to the breakfast team. Aloft brands seem to be targeted towards activities. However, at no time were we given any information about the pool table, foosball or afternoon/evening cocktails options that may/may not be available. Overall the desk staff in my opinion needs branding and hospitality training reminding them of the Marriott standard of service that seems to be lost...

Hotel is clean, facility is good, amenities is good as well, But customer service Thats my rate all about, we stayed for two nights and we never felt that we are welcome from reception or even the attending supervisor, 1st they saw us carried bags but no one offered help or offered trolley, 2nd they know that it is more one guest book in our room , they only provide us 1 slipper, 3rd they didn’t provide us toiletries 😂 ,4th the other lift driver is rude he didn’t even bother to greet us good morning or assist us with our seats even he saw us struggling to flip the seat so that kids can out from the lift( but in fairness to other lift driver with curly and a lil bit long hair he is polite and assisting us properly) 5th they have false advertisement 😂 one burger and 2 beer for 99dhs but as per the waiter its no longer available 🤣. But the ⭐️⭐️⭐️⭐️⭐️FOOD is delicious though.

I hope they can do better in this. They need to focus how to do...

Worst hotel u can stay for what it costs, u can pay the same amount at grand Sheraton and see the differnce. The hotel is ne franchise owners guess just had money to make , staff and management is missing. The recipionist is making bell boy to concerige to romm service. Great woman to do all. Other staff like ismail will give 145 reasons why mini bar is not there why the cant serve beer in dubai. Its nonsense any hotel u stay for this amount has 24 hour services. Cant rest because of construction noise. Looks like hotel in grave yard. Save ur money time energy and stay in place where its worth the money. Imagine the hotel doesn't have bell boy poor reciponist comes to oick ur luggage chivalry is dead. If you cal hotel in evening the phone will ring for hours and wont respond excuse is they were busy. I think in aviation center in this hotel not more than 10 guest where there so imagine how busy. Thats ugoiest veiw of Dubai...