Theobalds Park Camping and Caravanning Club Site — Hotel in Broxbourne

I echo the opinion of all of the more recent reviews. The staff at this site are awful. Arriving alone with 2 small children I was told that the grass pitch booked was a bog and that the caravan would sink down to the axel. Therefore, the recommendation was to move to one of the hard standing pitches. I agreed but was then told I needed to pay extra. If the pitch booked is actually now unusable, contact should be made to communicate that a premium price will apply before arrival. The staff continued to bully me saying that if I chose the grass pitch and my caravan were to sink that they wouldn’t help. They then reluctantly showed me the rock solid grass pitch I was allocated and stomped out the 5m boundary, ironically attempting to mark it with a stake in the ground, which was so hard and dry that the stake couldn’t penetrate!|Unfortunately, I suspect that it’s a tactic they are using to get extra bookings at a lower price and then intimidate and bully customers once they have already arrived. |I have honestly never experienced a fellow ‘camper’ that lacked any caravan club spirit of helpfulness and camaraderie! |The road is noisy, the showers are clean. Maybe promote the cleaner to front of house as they are clearly the only person taking pride in their job. |We left early....

I echo the opinion of all of the more recent reviews. The staff at this site are awful. Arriving alone with 2 small children I was told that the grass pitch booked was a bog and that the caravan would sink down to the axel. Therefore, the recommendation was to move to one of the hard standing pitches. I agreed but was then told I needed to pay extra. If the pitch booked is actually now unusable, contact should be made to communicate that a premium price will apply before arrival. The staff continued to bully me saying that if I chose the grass pitch and my caravan were to sink that they wouldn’t help. They then reluctantly showed me the rock solid grass pitch I was allocated and stomped out the 5m boundary, ironically attempting to mark it with a stake in the ground, which was so hard and dry that the stake couldn’t penetrate! Unfortunately, I suspect that it’s a tactic they are using to get extra bookings at a lower price and then intimidate and bully customers once they have already arrived. I have honestly never experienced a fellow ‘camper’ that lacked any caravan club spirit of helpfulness and camaraderie! The road is noisy, the showers are clean. Maybe promote the cleaner to front of house as they are clearly the only person taking pride...

My dad stayed at Theobalds campsite from 5th to 8th July and unfortunately would not recommend it. During the call before checking-in, the lady on the phone didn't really listen to my questions and wasn't generally kind. It was also unfortunate that everyday between 11pm and 7am the gate to the campsite is completely shut, and the staff even advises returning by 10:45pm to ensure access. To my dad exploring London during the night would be a great attraction, but he could not do this due to the limited access. He originally planned to go for a speedway match between Scunthorpe Scorpions and Glasgow Tigres at Scunthorpe. The match was scheduled for 7:30pm-10pm and because that's 2 hours away from London he didn't go as he would not be able to reach the campsite by 10:45/11pm. He stayed at other campsites including at Poole, where there were no access restrictions at any time. He didn't have a proper campsite cable to connect to electricity and the friendly staff at Poole lent him the cable during the stay without additional changes, while at Theobalds he was directed to a local store. Other facilities including kitchen sink, showers and toilets were clean, but given limited access and not a friendly/helpful staff he would not choose...